Summary

Overview

Work History

Education

Skills

Training

Attributes

Timeline

Sunisha Ratish

401k Retirement Service

Ghaziabad

Summary

To work for a reputed multinational organization, where I can utilize my best abilities and knowledge for the benefit of the organization as well as to excel in my career.

Overview

years of professional experience

Work History

Analyst

Voya Global Services Private Limited

11.2024 - Current

Handling Critical Financial Transactions like- QDRO, processed Payroll and created Manfix to resolve error found during Payroll.
Handling Team queries and providing adequate support. Maintaining the daily productivity count to outperform and prevent SLA misses.
Trained in the US retirement Services industry ( 401K & 403B) in generic and functional aspects in particular.
Initiate, manage and modify RMD payouts for clients Perform RMD calculations based on the Plan type.
Perform Death benefits to the clients and their beneficiaries Initiate Death claims and process payments
Responsible to create bills as per the company guidelines
Set up Systematic withdrawals and generic withdrawal with respect to contract type.
Track and submit invoices to customers as per the cut off dates under each billing cycle.

Defined Contribution Analyst

Conduent Business Services

06.2022 - 06.2023

Assessed and verified Employee Account in response to participant request.
Oversaw elevation of Beneficiary and Alternate Payee accounts along with fund transfer operations.
Directed payroll operations and established manfix for rejected participant
Handled loan payoff questions and directed loan stop procedure
Established, refined, and verified process documentation.

UK Customer Service Associate

Amazon Development Center

06.2020 - 06.2022

Executed customer service operations using online live chat system and telephone interactions with UK customers.
Oversaw efficient processing of high-volume inbound and outbound customer calls.
Handled customer inquiries, rectified problems, and supplied new product insights.
Supported customers in navigating refund and payment challenges.
Supported customers through face-to-face engagement and telephone assistance.

Finance Executive

MPS Limited

11.2017 - 09.2018

Establish sales orders in SAP-SD based on company protocols and consistent with customer masters and pricing
Issued credit notes, debit notes, and rebills to clients.
Directed sales order management processes utilizing SAP and O2ES.
Orchestrated billing process in SAP-SD aligned with billing cycle in partnership with project managers.
Entrusted with preparing bills based on established company protocols.
Proactively engaged with internal departments to obtain necessary supporting materials and fulfill requirements for efficient processing of bills and accurate billing
Oversee and deliver invoices to customers in alignment with billing cycle cutoff dates.

Customer service Associate

Wipro Limited

09.2015 - 06.2017

Provided customer service via online Live calls.
Effectively managed a high-volume of inbound and outbound customer calls.
Assisted customers with refund and payment issues.
Politely assisted customers in person and via telephone.
Managed customer service and administrative tasks to resolve customer issues quickly and efficiently.

Associate(US Benefits-Defined Contribution)

ACS, A Xerox Company

08.2012 - 03.2015

Reviewed and validated Employee Account as per participant request
Responded to client requests, providing timely and accurate information.
Handled the Beneficiary or Alternate Payee account Elevation and fund Transfer process.
Managed Payroll process and created manfix for rejected participant.
Addressed Loan payoff Queries and managed Loan Stop cases.
Created, editing and reviewed process documentation.

Education

M.Sc - Chemistry

01.2012

B.Sc - Science

01.2010

Sr. Secondary School - undefined

01.2004

Higher Secondary - undefined

01.2002