SUNISKA SANTRA

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

Concentrix - is an American business services company specializing in customer engagement and business performance.
Provided timely and actuated information customers regarding the process.

• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.

Customer Persona validation-understood how the customer personas are build and used by analyzing and by researching about them through the social media. There were Ten types of personas like Family shoppers buyer, Women Denim Shoppers, Super loyal customers and etc.
* Blacktier membership Program.
* Created Approach note for Online event for beauty category
* 1.Content Creation for Various Marketing Campaign-Increased
approximately 200 messages for the marketing campaign.