SUNIT KUMAR SAHOO

• Responsible for approving 50MM transactions for lending operations(Advances, Payment etc...)
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Attending weekly/monthly call with onshore partners, admin agent & customer support team to understand issues , escalations & improvement areas.

• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Providing custody, accounting and certain middle office tasks for State Street Clients and their Investment managers investing in institutional loans.
• Involved in migrating new funds and resources for organization
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Trained new team members by relaying information on company procedures and safety requirements.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Responsible for processing Loan operation in LIQ data base, also verifying & approving the activities perform by team members

• Resolving client queries & handing clean up project
• Conducted regular process audits to identify areas for improvement and monitor compliance with established standards.
• Assisted in development and maintenance of process documentation, simplifying knowledge transfer and promoting standardization across organization.
• Optimized workflow for increased productivity by analyzing and reorganizing departmental structures.
• Facilitated training for associates through daily coaching and regular performance appraisals.

Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.

• Integral Part of LIBOR project which impact on assets & functions. Such as Commercial Loans, Consumer Loans, Secondary market transactions.
• Involved with systematically organizing LIBOR documents using the internal tool called relativity.
• Verifying each of the documents with different. parameters like Linkage, Completeness, Digitations etc.

Evaluate each of the field in relativity & match the values present in the document.

1. Act as an administrative contact on the Agent Bank records for the loan facility.

• Processing all communications from Agent Bank relating to Rate sets, Pay down requests, Borrowing requests and corporate events on Wall Street Office as a loan servicing event.
• Income processing with includes Accrue Loan Income, adjust accruals with tax withholdings and processing PIK (payment in kind).
• Processing Restructures (change in facility) on loans.
• Doing daily reconciliation on accrual balances and Loan positions.
• Post end of the day Wall Street office reports to the State Street clients followed with daily booking sheets showing daily income of the funds.
• Doing research and investigate the daily incoming wires and CREU (Cash Recon).
• Act as a portfolio manager of the funds with respect to validating, guiding and giving confirmations to the joint venture team of Syntel.
• Handling and coordinating the Syntel team with their daily deliverables.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Part of a team responsible for creating & maintaining reference data for US Municipal Bonds.
• Resolve and provide status reports to the clients regarding progress and completion of the inquiries.
• Establish and maintain relationships with key agents from various firms including underwriters, financial advisers, trustees, and paying agents in order to increase secondary market sourcing scope and retain an inflow of new data.
• Monitoring MSRB for corporate action related to bonds like bond redemption, Restructuring, Remarketing, Pre-funding and Exchange.
• Relationship building with various agents associated with US Municipal market.
• Providing timely and accurate data to various market players.

9. Keeping track of new issues of US Municipal Bonds from various sources like EMMA, Mac Texas, Bond Buyer etc.