Sunit Moghe
23+ Years Experience In Customer Support
Nadiad,Gujarat
Summary
A “performance driven professional” bringing in rare level business acumen and record of achievements developed in over 23 years.
· Abilities in coordinating with internal/external customers for running successful business operations and experience of working with C - Levels
· Revenue planning and budgeting for per head profit and loss on each project thorough project / material / people assessment
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Zonal Head Sales and Support Operations
Everest Instruments Pvt Ltd
Ahmedabad
03.2022 - Current
Chief Operating Officer
Kaizen Infonet Pvt Ltd
Surat
05.2012 - 10.2013
- Managed direct first line reporting of 12 managerial and 2 AGM levels and remote team of 450 personnel, managed vendor, billing, and spares inventory
- Revenue generated revenue of 21 Cr from AMC (annual maintenance contracts) and ensured timely billing with 100% collection and accuracy
- Project handled Pan India 81 projects with 400 + field resources for installation and repairs, stock management, stores management, and customer
- Satisfaction with 4.0 / 5.0 CSAT achievement, by resolving 97% issues in 24 clock hours
- Developing a detailed project schedule for each project, executing pre-project and post-project implementation, monitoring project progress, facilitating project meetings, reviewing project deliverables, identifying and mitigating project risks, Monitor the change control process
- Product Range: Servers, Desk tops, Thin Client, Laptops, Networking items and peripherals, Video Phones, Line Matrix Printers, Pass book printers, Laser Printers and multifunction device, Surveillance product like IP Cameras, NVR, DVR, Biometric Time Attendance Machine, Access Control Systems etc
- Process Management - Monitoring day-to-day work & process flows & setting benchmarks for the team on quality, productivity and other measurable with a view to exceeding SLA metrics on an ongoing basis
- People Management - Leading, training, grooming and motivating the team in order to facilitate achievement of SLA, achieves operational effectiveness and internal customer satisfaction
- Ensuring adequate resource availability through capacity planning & by managing rosters, vacations etc
- Client Servicing - Discussing process performance with the client on weekly & monthly business reviews
- Highlighting any issues and corresponding improvement/ contingency plans, addressing any reasons for client or end customer dissatisfaction and creating control measures to eliminate the same in the future
- Handling Complete ICT Operations - Handling a team of 55 peoples
- Looking after complete sales & operations includes BFSI, Oriental Bank of Commerce, State Bank of Patiala, State Bank of India, BOB, IDBI & other major Government customers
- Handling Complete ICT Revenue Operation – Giving quotation, proposals, payment collections, and settling the payments with internal accounts
- Vendor Management – Managing vendors like Wipro, EMC, Quantum, Lipi Data Systems ltd, HP, TVSE, Epson and Fujitsu
- Negotiations with vendor, Submitting and finalizing quotes with customers etc
Education
MBA - Customer Relationship Management
National Institute of Business Management
Ahmedabad, India 01.2004 - 01.2006
Diploma - Operations Management
National Institute of Business Managment
Ahmedabad, India 04.2002 - 04.2004
Diploma - Electronics And Communication Engineering
Board of Technical Education
Maharashtra, India 01.1993 - 01.1997
Skills
WORK EXPERIENCEundefined
Certification
[Area of certification], [Company Name] - [Timeframe]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Zonal Head Sales and Support Operations
Everest Instruments Pvt Ltd
03.2022 - Current
Chief Operating Officer
Kaizen Infonet Pvt Ltd
05.2012 - 10.2013
MBA - Customer Relationship Management
National Institute of Business Management
01.2004 - 01.2006
Diploma - Operations Management
National Institute of Business Managment
04.2002 - 04.2004
Diploma - Electronics And Communication Engineering
Board of Technical Education
01.1993 - 01.1997
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