Sunit Mukhija

• Wildflower Hall has been named the Best Resort Hotel, India in the 2023 edition of the Travel + Leisure World's Best Awards.

• Responsible for complete hotel operations
• Supervising directly or through designate functioning of Rooms division, Food and Beverage, Security, Spa and Fitness Center, Finance, Engineering, Human Resources and Sales and Marketing
• Responsible for General administration, Leadership and Strategic management
• Responsible for Budget and Budgetary control
• Responsible for Sales and Marketing and Public Relations
• Responsible for Revenue Management
• Responsible for Finance and Administration
• Responsible for People management and development

Achievements:

• Successfully re-opening of the hotel after earthquake as well as Covid-19 closure
• Achieving month on month guest satisfaction scores above 90% after the reopening
• Getting an Employee Satisfaction and Engagement Score of 98%, after a year of operations
• Achieving 93.5% overall scores in Leading Quality Assurance Audits
• The Oberoi Lombok was voted ‘Indonesia's Leading Hotel' at the World Travel Awards 2020.

• Responsible for complete front office operations
• Guest Relation and Lobby management
• Responsible for Spa and Security operations
• Plan, control and supervise daily arrivals and departures

Additional Responsibility:

• Deputation at Trident Cochin for four months (June 2018 to October 2018) as Hotel Manager
• Responsible for daily operations of the hotel and Motor Vessel Vrinda, the luxury boat
• Handled the hotel during unfortunate event of floods in Kerala with no major loss or damage.

• Deputation for the opening of the hotel
• Responsible for taking hand over from the project team
• Setting up and implementation of process and procedures as per the company standard
• Planning and setting up departments with respective manning and training.

• Responsibilities: Re-establish Housekeeping and Laundry standards to improve guest services
• Responsible for the impact of department's operation on the overall property financial objectives and exceeded budgeted goals
• Reviewing and educating staff on details to ensure guest service, operational needs, and financial objectives
• Participated in the development and implementation of corrective action plans to improve guest satisfaction
• Responsible for staff training, inter-department communications, and staff scheduling
• Maintaining the gardens and public areas with aesthetic appeal

Achievements:

• Always secured a Guest Satisfaction score above 90%
• Achieving the highest housekeeping and laundry score of 98.3% in Leading Quality Assurance audit
• Reducing the staff turnover by 40%
• Keeping the Employees Satisfaction Score at the best.

• Helped Trident, Gurgaon secure the award of 'Asia's Leading Hotel' at the World Travel Awards, 2011.

• Helped create a magnificent 523 room property

• Responsibilities: Plan for the operational equipment requirement for setting up Housekeeping and Laundry department
• Drafting and coordinating the 5 SU list for Rooms division
• Project coordination and follow-ups in regards to design and layout, and monitoring progress
• Plan for departmental manning, structure and distribution
• Develop and recommend the budget
• Compiling all housekeeping policies, standards, procedures, service strategies, and building blocks

Additional responsibilities:

• Task force assignment at Courtyard by Marriott, Pune City Centre
• Assisting in the set-up of the Housekeeping department
• Snagging and taking handover of rooms from the project team and preparing the same for the opening
• Task force assignment at JW Marriott, Mumbai
• Assisting in procedures and set-up of Public area operations with the new contractors.

• Responsible for the cleanliness, orderliness and appearance of the entire hotel
• Daily room and public area checks ensuring the company and LQA standards
• Preparing annual budget and maintaining par stock of guest supplies, linen, uniform and cleaning supplies
• Develop and implement systems and procedures to facilitate smooth operations
• Plan, control and supervise horticultural and pest control activities
• Organize on the job training and participate in recruitment process of new personnel
• Attending to guests and resolving their requests
• Allocation of rooms and review of reservation reports for future bookings
• Assisting in day-to-day front of the house duties, attending arrivals and departures of guests and reviewing front office reports on a regular basis
• Achievements: Continue to secure a Guest Satisfaction score above 90%
• Twice been the highest scorer of Leading Quality Assurance audit, achieving the highest housekeeping and laundry score of 99.3%
• Reducing the staff turnover by more than 50%
• Keeping the Employees Satisfaction Score at the best
• Successfully managed Front of the house duties in the absence of Rooms division/Front office manager.

• Favourite Leisure Hotel in India (Ranked 1st) - Condé Nast Traveller, India, Readers' Travel Awards

• First Class International Hotel, a part of the Oberoi Hotels and Resorts, set in forty-three acres of lush green landscaping

• Trident, Gurgaon was voted India's leading business hotel at the World Travel Awards in 2005 and 2006

• Best Hotel in the Five Stars Deluxe Category in Eastern India - Ministry of Tourism, Government of West Bengal

• Intensive training in the following Oberoi properties – The Trident Towers, Mumbai
• The Oberoi Amarvilas, Agra (Pre-opening)
• The Oberoi New Delhi
• The Oberoi Grand, Kolkata