Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Sunit N. Kharat

Sunit N. Kharat

Mumbai,MH

Summary

An accomplished, skilled professional with an experience of over 14 years in implementation of Web and CRM and ERP Applications in BFSI, Real Estate, digital marketing domain. Have held positions of increasing responsibility and scope in software programming, customer support, team leadership and project management; Involved in project planning, requirements analysis, design and implementation.

  • Efficiently liaison between client and development team ensuring smooth implementation of project.
  • Keenly involved in all tasks related to managing and communicating Project status to all stakeholders involved in the Project.
  • Presented monthly and quarterly reports and reviews to senior management and customers.
  • Maintained all Metrics and documentation related to the Project.
  • Sound knowledge of designing database schema, writing SQL queries.
  • Noted for valuable inputs towards designing and developing several successful applications.
  • Good understanding of integration of various modules and business processes in CRM/ERP solutions.
  • Self-motivated individual with fast-learning ability, independent problem-solving skills and versatility to resolve multifaceted issues.
  • Able to work well in a team as well as independently; interacted and motivated team members to achieve project targets.

Overview

15
15
years of professional experience

Work History

AVP: IT Applications

Axis Mutual Fund
04.2018 - Current
  • Served as project manager for various requirements related to automation of processes from business teams.
  • Prepared project plans, monitored and reported to senior management on project progress and potential project delays.
  • Determined cost, time and resource estimates to complete the project on a timely basis.
  • Studied change requests and analyzed the impact on Project schedules, cost and resources.
  • Liaison with clients, development, test and support team for resolution of issues.
  • Lead and managed a team of developers in providing IT services and support for critical technical and operational issues, ensured technical support on a 24x7 basis during product release.
  • Ensured that business issues get acknowledged and resolved as per requirement. Provided trainings to improve quality of end-user tech support.
  • Conducted regular team meetings to facilitate transparent communication, knowledge sharing and better understanding among all team members.
  • Conducted performance appraisals of team members, motivated and coached individual team members to improve their performance.
  • Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
  • Collaborated with VPs in order to grow business partners through prospecting and follow-up activities.
  • Established and directed successful programs focused on Sales and Servicing .
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented business strategies, increasing revenue, and effectively targeting efficient process improvements.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.

Sr. Manager

Vitruvian Technologies Pvt. Ltd.
12.2010 - 04.2018
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Sourcing Executive

Anjali Incorporated
11.2009 - 11.2010

Education

MBA - Masters in Information Management

Jamnalal Bajaj Institute of Management and Studies
01.2016

B.E - Electronics and Telecommunication

D. J. Sanghvi College of Engineering
01.2009

Skills

  • Project Management
  • CRM/ERP
  • Code Reviews
  • Team Leadership/Building
  • Complete SDLC Knowledge
  • Change Management
  • Process Automation
  • Waterfall and Iterative methods
  • Unit testing/SIT/UAT
  • Functional Requirements
  • Database management
  • BFSI/Real Estate Domain
  • Customer Support
  • Analytical and Problem Solving
  • Production Support
  • Program oversight

Accomplishments

  • Winner NEXT100 CIO awards year 2022
  • Call center migration
  • Migration and implementation of MS dynamics 365 CRM in Organization.
  • Implementation and automation of WhatsApp for costumer servicing.

Timeline

AVP: IT Applications

Axis Mutual Fund
04.2018 - Current

Sr. Manager

Vitruvian Technologies Pvt. Ltd.
12.2010 - 04.2018

Sourcing Executive

Anjali Incorporated
11.2009 - 11.2010

B.E - Electronics and Telecommunication

D. J. Sanghvi College of Engineering

MBA - Masters in Information Management

Jamnalal Bajaj Institute of Management and Studies

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Sunit N. Kharat