Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Sunita Arora

Administrative Assistant
New Delhi
Sunita  Arora

Summary

Accomplished Administrative Assistant at SmartFirmIT, adept in Office Administration and fostering strong client relations, significantly improved onboarding efficiency. Excelled as a Senior Technical Solution Engineer at Quatrro Global Services, leveraging exceptional troubleshooting skills and customer service to enhance technical support outcomes. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 7 years and 8 months of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

12
years of professional experience
1
Certification

Work History

SmartFirmIT
WHF- Remote

Administrative Assistant
11.2022 - 09.2024

Job overview

  • Handling onboarding and offboarding for clients.
  • Creating a ticket through Auto Task.
  • Providing process and tools training to the new employees.
  • Used to have one-on-one team meetings with team members to discuss their performance and growth prospects.
  • Had a good knowledge of Datto RMM Tools and ScreenConnect tools.
  • Taken training on Ironscales tools and Threatlocker tools.
  • Monitoring open and closed tickets of employees.
  • Discuss plans with management (During Dispatch meet) in order to improve the process.

Quatrro Global Services
Gurgaon

Senior Technical Solution Engineer
03.2013 - 01.2019

Job overview

  • Was Handling technical support via remote session.
  • Done troubleshooting on Laptop, Desktop, Ipad, Mac computers.
  • Had good troubleshooting knowledge on Internet issues, Slow pc , Outlook, BSOD, Printers.

Education

IGNOU University
Delhi

Bachelor of Computer Applications from Computer Science
04.2001

University Overview

Skills

Office Administration

Certification

[Windows 10 Administration]

Timeline

[Windows 10 Administration]

06-2023
Administrative Assistant
SmartFirmIT
11.2022 - 09.2024
Senior Technical Solution Engineer
Quatrro Global Services
03.2013 - 01.2019
IGNOU University
Bachelor of Computer Applications from Computer Science
04.2001
Sunita AroraAdministrative Assistant