Sunita Awaji

Deliver AOP goals by strengthening business operations, improving process efficiency, and ensuring timely execution of key deliverables.

Consistently achieve monthly collection targets, reducing overdues through structured follow-ups and strategic customer management.

Drive over ₹30+ crore in revenue through the loyalty and repeat-business vertical, enhancing retention and long-term client value.

Resolve high-impact operational cases including defaults, interest and policy queries, bank disbursement delays, and sales-dependent cancellations.

Prepare and present key business reports, trackers, and dashboards for management, supporting data-driven decision-making.

Collaborate with Sales, Legal, SAP, and Strategy teams to maintain smooth operational flow and ensure policy-aligned outcomes.

Enhance customer satisfaction by managing the end-to-end post-sales journey, ensuring timely closures, and maintaining service excellence.

Strengthened client relationships to enhance service quality, trust, and customer lifetime value through effective post-sales engagement.

Managed operations for SBH–Viman Nagar and Mudra Residential Projects, covering 3 residential towers and 2 commercial buildings across 11.34 lakh sq. ft.

Oversaw the complete customer journey including agreements, registrations, unit handovers, services, and maintenance coordination.

Addressed customer queries, identified requirements, and provided timely, solution-oriented support.

Coordinated with Site Execution, Planning, Project, and Legal teams to ensure timely progress and smooth operational workflows.

Actively involved from project initiation to society formation and final handover, ensuring seamless transition to the residents’ association.

Managed snagging and de-snagging to ensure quality checks and readiness of units before customer handover.

Prepared handover and progress reports for management, supporting effective decision-making and operational control.

Managed post-possession operations, ensuring smooth resident onboarding, issue resolution, and adherence to service standards.

Coordinated with residents, maintenance teams, and external vendors for MGL work, safety checks, repairs, and essential maintenance activities.

Collected maintenance charges by conducting regular follow-ups, ensuring timely payments and updated records.

Addressed resident queries and complaints through phone and email with prompt, professional support to maintain high satisfaction.

Supported key handover events and managed move-in/move-out inspections, documentation, and coordination with internal teams.

Conducted weekly training sessions for site staff to align with operational SOPs and service quality requirements.

Assisted residents with orientation, emergency coordination, and routine apartment visits to ensure a seamless living experience.

Managed client follow-ups for payment recovery and ensured timely resolutions.

Coordinated with execution and facility teams to ensure smooth post-possession processes.

Conducted pre-possession flat inspections and facilitated seamless handovers.

Handled customer queries end-to-end by coordinating with internal departments for quick issue closure.

Ensured customer delight through professional communication, feedback collection, and service improvement.

Maintained customer records and daily operations using ERP systems.

Led and supported a team responsible for US medical claims data entry, ensuring accuracy, compliance, and timely delivery.

Planned daily work allocation, monitored progress, and helped the team meet production and quality SLAs.

Guided team members through process updates, resolved operational challenges, and ensured smooth workflow execution.

Coordinated with IT, Admin, and cross-functional teams to minimise downtime and maintain consistent productivity.

Reviewed performance reports, provided constructive feedback, and supported continuous improvement.

Prepared daily/weekly MIS, tracked attendance, and assisted in leave planning and salary data consolidation.