Summary
Overview
Work History
Education
Skills
Mobile Numbers
Personal Information
Languages
Projects And Certifications
Total Job Experience
Websites
Timeline
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Sunita Deori

Sunita Deori

Guwahati

Summary

Dynamic professional with extensive experience in logistics and team leadership. Recognized for strong problem-solving skills and commitment to operational efficiency, contributing to significant improvements in delivery timelines and customer service standards.

Overview

7
7
years of professional experience

Work History

Operation Controller

Bigbasket
Guwahati
07.2024 - Current
  • More than 100,000 square feet of warehouse space is responsible for last-mile delivery.
  • EMO plan, advance vehicle plan, manpower plan.
  • One of the biggest hubs in Guwahati, with more than 40 riders on an average delivering 2,000 orders per day across Guwahati city, is managing a business site worth 4.5 crores.
  • The warehouse mainly operates on LM with 10 in-house team members.
  • Focus on customer satisfaction; we treat customers as customers, Deva Bhaba. Solve the customer query, delivery status, and deliver the shipment within the timeline (CPD).
  • Dashboard clearance, CPD breach check, minimize the breach.
  • RTO-RVP check and sent to MH within the timeline.
  • BIT plan, as per the availability rider of each PIN code.
  • SOP maintenance, daily briefing guide for riders and in-house team members.
  • Coordinate with the Central, Zonal Team, Finance Team, stakeholders, vendors, and plan as per the process and need.
  • Minimize the CPS, in-transit damage. Minimize HUB costs and increase conversion.
  • DBD plan, ad hoc van request, or arrange as per need.
  • Daily banking without fail.
  • Maintain

Team Leader

DELHIVERY LTD
01.2024 - 06.2024
  • Responsible for more than 5,000 square feet of DC, as a Hub in-charge, which contributes an average of 1,500 orders per day, working with 20 riders, one ATL, and one in-house staff member.
  • Operating in all core sections: First mile, Mid mile, and Last mile with B2B, B2C, and C2C stakeholders.
  • High priority on CPD completed on a daily basis, minimizing the breach.
  • Runsheet complete on the same day without fail, plan DBD.
  • Minimize PRTO, RTO, RA, and maximize the conversion to more than 90%.
  • RVP (Reverse Pickup) should be prioritized and handled with high importance.
  • Capacity planning, ad hoc van alignment, advance as per need.
  • Maintain the organization’s SOP, cash reconciliation, and cash banking on a daily basis.
  • Fake remarks are minimized by daily tracking and briefing to the rider.
  • Bit plan based on the availability of the rider, location, and load capacity.
  • Focus on C2S (Cost to Shipment) to minimize.
  • T2D (Time taken to Delivery) reduces as per company expectations.
  • Minimize OPEX, and make HUB EBITA positive.

Team Leader

Reliance Retail LTD
12.2021 - 12.2023
  • Experienced in more than 10,000 sq. ft. fashion retail store. Responsible for sales, inventory, commercial, marketing, and people management.
  • Vast uses SAP to maintain the entire inventory system. Inward, Outward, GRDC.
  • Daily Morning Briefing on sales target achievements - DSR report discussed FTD, WTD, MTD, made plans, and executed.
  • STOCK was received according to company norms. Document check (PO/Invoice) Panchnama.
  • IRN / GRN is complete as per policy.
  • DMS must always maintain zero (payment issue).
  • Reconciled daily sales transactions to balance and log day-to-day revenue, EBITDA.
  • FIFO maintenance, daily/weekly CCPI schedule. Dump, expiry, and shrink control.

Jr Executive

Primarc Retail Stores PVT LTD
09.2019 - 12.2021
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise, and organized the backroom to facilitate effective ordering and stock rotation.
  • Dump, expiry, and shrink control.
  • Maintain POG and layout as per organizational SOP.
  • Educate all the staff about store health: SPSF, FTD, MTD, YTD, ABV.

Public Relationship officer

VMART RETAIL LTD
08.2018 - 09.2019
  • GRN, as per policy, maintains TAT.
  • Hand over the stock with proper documentation.
  • Customer service is a top priority, and database maintenance is essential.
  • ATL and BTL activity suggestions.

Education

B.COM - BANKING & INSURANCE

LAKHIMPUR COMMERCE COLLEGE
07-2017

Skills

  • SAP 71
  • IRN
  • GRN
  • OUTWARD
  • PI
  • INVENTORY
  • BANKING
  • MS Excel
  • VLOOKUP
  • HLOOKUP
  • XLOOKUP
  • PIVOT TABLE
  • Last mile delivery
  • Capacity planning
  • Cost to shipment
  • Inventory management
  • Standard operating procedures
  • B2B operations

Mobile Numbers

  • 6900930260
  • 9365732631

Personal Information

Date of Birth: 01/01/94

Languages

  • English
  • Hindi
  • Assamees

Projects And Certifications

Advance Diploma in Computer Application.

Total Job Experience

6 years

Websites

Timeline

Operation Controller

Bigbasket
07.2024 - Current

Team Leader

DELHIVERY LTD
01.2024 - 06.2024

Team Leader

Reliance Retail LTD
12.2021 - 12.2023

Jr Executive

Primarc Retail Stores PVT LTD
09.2019 - 12.2021

Public Relationship officer

VMART RETAIL LTD
08.2018 - 09.2019

B.COM - BANKING & INSURANCE

LAKHIMPUR COMMERCE COLLEGE

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Sunita Deori