Open To Work
SUNITA GUPTA
Bengaluru
Work Preference
Summary
Dynamic Senior Cabin Crew with over 12 years at Alliance Air Aviation Ltd, excelling in in-flight safety management and personalized customer service. Proven ability to enhance passenger experiences through effective communication and conflict resolution. Recognized for maintaining high safety standards and fostering a welcoming environment, ensuring seamless operations and customer satisfaction.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Senior Cabin Crew
Alliance Air Aviation Ltd
02.2020 - Current
- Over 12+ years of experience in In-flight/ On-board hospitality and security operations management
- Well versed with taking care of safety and comfort of passengers
- Coordinated with cockpit crew to relay flight details and passenger requirements, facilitating smooth operations
- Conducted cabin inspections post flight to report any damages or issues, maintaining aircraft safety and quality
- Tailored in-flight announcements, delivering clear and timely information to enhance passenger experience
- Practiced active listening techniques during passenger interactions to understand their needs better., practiced in resolving passenger complaints and promoting conflict resolution
- Proven track record of accomplishments where sound judgment and rational thinking are critical to performance
- Excellent communications and presentation skills in multicultural environment
- Participated in recurrent training sessions to stay updated on safety protocols and customer service techniques.
Guest Relations Manager
Alliance Dental Care Ltd, Apollo White Dental
06.2013 - 06.2016
- Managed reception area and greeted guests upon arrival, offering immediate assistance to enhance their experience
- Facilitated positive customer experiences through personalized introductions and follow-up care calls
- Resolved complex customer complaints transferred by the team to enhance satisfaction and loyalty
- Communicated with clients to obtain a better understanding of needs and make recommendations on appropriate products
- Provided comprehensive product knowledge to customers, assisting in selection and purchase decisions
- Coordinated appointments between doctors and patients to ensure seamless scheduling
- Collaborated with the marketing team to communicate promotions and special offers to customers
- Trained new customer care staff on company policies, product knowledge and service excellence standards
Cabin Crew
Airline Allied Services Ltd, Alliance Air
02.2005 - 05.2013
- Conducted pre-flight safety checks and demonstrated emergency procedures, enhancing on-board security
- Ensured compliance with aviation regulations and company policies throughout all cabin operations
- Facilitated seamless boarding and disembarkation processes, providing assistance to passengers with special needs
- Prepared and served meals and beverages to passengers, ensuring dietary restrictions and preferences were met
- Attended crew briefings before flights to discuss specifics of the journey, aligning team efforts
- Monitored inventory of in-flight supplies and equipment, coordinating timely replenishments.
Student Counsellor
IMS Learning Resources Ltd
04.2004 - 11.2004
- Counselled and guided aspiring MBA candidates in selecting suitable programs, enhancing their application readiness
- Provided career counselling services to help individuals identify strengths and align them with potential career paths
- Analyzed candidates' learning curves and provided tailored feedback to support their development
- Contributed as a primary member of business development initiatives at the institute
Teacher
St. Paul's Modern School
09.2001 - 03.2002
- Taught Science and English to students up to Class Xth.
- Used effective teaching methods to assist with student development including collaborative learning, modelling and explicit instruction
- Monitored academic progress through classwork and project marking to offer targeted support for struggling students
- Observed and assessed student performance to identify areas requiring improvement
- Guided senior students through project submissions, enhancing their understanding and application of subject material
- Developed progress reports and coordinated extracurricular activities, fostering student engagement and personal growth
Education
B.Sc - Biotechnology
Ranchi Women's College – Ranchi University
04-2001
AISSCE Class XII -
Pitts Modern School
Gomia, Jharkhand03-1997
AISSCE Class X -
Pitts Modern School
Gomia, Jharkhand03-1995
Skills
- Cabin safety standards
- In-flight emergency management
- In-flight safety
- Emergency procedures
- Cabin inspection
- Safety management
- Personalized customer service
- Stress tolerance
Certification
- Boeing 737-200, CRJ-700, ATR42-320 and ATR 72-600 operations
- First Aid Training – from INDIAN RED CROSS
- Aviation Security Trained
- Basic training of Dangerous goods
HOBBIES
Cooking, Music
LANGUAGES KNOWN
English, Hindi and Bengali
Timeline
Senior Cabin Crew
Alliance Air Aviation Ltd
02.2020 - Current
Guest Relations Manager
Alliance Dental Care Ltd, Apollo White Dental
06.2013 - 06.2016
Cabin Crew
Airline Allied Services Ltd, Alliance Air
02.2005 - 05.2013
Student Counsellor
IMS Learning Resources Ltd
04.2004 - 11.2004
Teacher
St. Paul's Modern School
09.2001 - 03.2002
B.Sc - Biotechnology
Ranchi Women's College – Ranchi University
AISSCE Class XII -
Pitts Modern School
AISSCE Class X -
Pitts Modern School