Sunita Jadhav
Vasai West
Summary
Experienced and energetic operations manager with strong leadership and management skills. Good at managing all aspects of operations and dedicated to being a positive and motivating team leader. Skilled in training and supervising employees, handling finances and accounting. Seasoned Administrator with background in managing office operations, coordinating with multiple departments, and improving administrative processes. Known for strength in strategic planning, team leadership and problem-solving. Demonstrated ability to streamline office operations for efficiency and productivity. Proven track record of positive impact on workplace environment and staff morale.
Overview
21
21
years of professional experience
Work History
Operational Head, Administrator, Admission Counsellor, HR
ST Willibrord High School
Mumbai
09.2018 - Current
- Admission Counselor for school admissions
- Handle administrative tasks and logistics
- Oversee front office and back office operations
- Manage banking product and servicing activities
- Plan, develop, and maintain positive team relationships
- Organize events and coordinate with various stakeholders
- Monitor and manage day-to-day processes in assigned functional areas
- Coordinate communication between students, teachers, Principal, HODs, and colleagues from different branches
- Maintain files and administrative records for the institute
- Engage with Customer Relationship Management (CRM) and internal software
- Provide client servicing and logistics
- Eager to learn and grow, with the ability to adopt and adapt to new technologies
- Handled 5 centres under me and assisted for all types of requirements maintenance
Back office
Kankei Marketing Services Pvt Ltd
Mumbai
11.2010 - 08.2016
- Monitored and ordered office supplies, ensuring that the office was always stocked with necessary items
- Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items
- Raised Purchase Orders for clients
Customer Support Associate
Just dial
Mumbai
11.2008 - 10.2008
- Tracked customer support requests and developed reports to identify and address recurring customer issues
- Identified and escalated customer issues to the appropriate teams for resolution, resulting in faster problem resolution
- Developed and maintained relationships with customers through regular check-ins and follow-ups, resulting in increased customer loyalty
Team leader
Hitech producers Pvt ltd
Mumbai
04.2006 - 10.2008
- Evaluated team performance and provided constructive feedback to help team members improve
- Established clear communication channels and provided timely feedback to team members
- Analyzed data and evaluated survey feedback to identify areas of improvement
- Ensured team members had the resources, tools, and training needed for success
- Developed team goals and objectives and monitored progress to ensure successful completion of tasks
- Led team meetings to discuss progress and review any challenges faced
Customer support executive
Client connection India Pvt Ltd
Mumbai
07.2004 - 03.2006
- Achieving the given target
- Handling end to end queries of the customer queries
- Managing the data for report
Education
HSC -
Cosmos English School
Mumbai07-2017
SSC -
Cosmos English School
Mumbai08-2015
Skills
- Leadership and Teamwork
- Flexibility and Adaptability
- Hard Working
- Critical thinking and problem solving
- Creativity
- Problem Solving
- Microsoft Excel
- Decision Making
- Time Management
- Ability to Multitask
- Fast Learner
- Teamwork
- Effective Time Management
- Adaptability
- Ability to Work in a Team
- Computer Skills
Extracurricular Activities
Well skilled with different kinds of software: Galileo app, MCB app, Fedina app, Galabox app, Freshdesk App, Helpdesk App, Zoho Desk, Zoho Recruits
Hobbies and Interests
- Singing
- Dancing
- Exploring Nature
Languages
- English
- Hindi
- Marathi
- Gujarati
- Konkani
Personal Information
- Place of Birth: Mumbai
- Date of Birth: 10/24/81
- Nationality: Indian
Languages
English
First Language
Hindi
Beginner (A1)
A1
Marathi
Beginner
A1
Gujarati
Beginner
A1
Timeline
Operational Head, Administrator, Admission Counsellor, HR
ST Willibrord High School
09.2018 - Current
Back office
Kankei Marketing Services Pvt Ltd
11.2010 - 08.2016
Customer Support Associate
Just dial
11.2008 - 10.2008
Team leader
Hitech producers Pvt ltd
04.2006 - 10.2008
Customer support executive
Client connection India Pvt Ltd
07.2004 - 03.2006
HSC -
Cosmos English School
SSC -
Cosmos English School
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