Hi, I’m
Sunita Kanaujiya
Mumbai
Summary
Dynamic Assistant Manager with a proven track record at HDFC Bank, excelling in customer service and operational management. Skilled in conflict resolution and staff training, I successfully enhanced team productivity and improved customer satisfaction. Adept at strategic planning and project management, I drive results through effective communication and problem-solving abilities.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
years of professional experience
4033
years of post-secondary education
Work History
HDFC bank Mumbai
Assistant Manager
01.2020 - Current
Job overview
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of company products and services.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
PATKAR VARDE COLLEGE, Mumbai, 400061
Banking And Insurance from Banking And Insurance
07.2017 - 08.2019
Nirmala College Of Commerce And ScienceMumbai, 400047
Pal Dharmendra Hindi High School Mumbai, 400101
Skills
- Customer service
- Conflict resolution
- Operational management
- Staff training
- Time management
- Effective communication
- Decision making
- Problem solving
- Sales forecasting
- Multitasking and organization
- Customer relationship management (CRM)
- Goal setting
- Project management abilities
Timeline
Assistant Manager
HDFC bank
01.2020 - Current
PATKAR VARDE COLLEGE,
Banking And Insurance from Banking And Insurance
07.2017 - 08.2019
Nirmala College Of Commerce And Science
02.2016
Pal Dharmendra Hindi High School
03.2014
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