Interested in research
Sunita Kumari
Summary
Ensuring client satisfaction through the successful and time bound completion of complex qualified and non-qualified pension calculations and responding Service Requests within stipulated time. Expertise in computations of routine and complex Defined Benefit pension plans. Analyzing and translating client plan documents into business requirements. Understanding client requirements & issues and providing resolutions. Performing quality checks for manual calculations produced by team. Understanding tax requirements and implications associated. Training new team member on the process and on tool. Assisting with production of client reports. Task prioritization and allocation to team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pension Benefits Analyst
Mercer India Pvt Ltd
11.2013
- Creating reports like Daily Inventory Report, Bed Admin SR Priority Report, TAT Report
- Create & Maintain necessary process/project document/SOP
- Assist manager in offshore/onshore interaction
- Mentoring and coaching team members on the process and on tools
- Participate in client and requirement clarification calls
- Conduct Peer Reviews, Execute & Manage the assigned tasks (analysis and production)
- SLA monitoring and discussion
- Handling all activities end to end and look alternatives if there are any challenge/issues in absence of manager
- Always ready to do work on the more difficult and complex parts of the job
- Working on critical clients Ardagh/SGC manual calculation and manual AP/Bene Disbursement
- Received Appreciations for my services from onshore
- Received “Star of the Month award”
- Received “sleep tight awards” multiple times
- Received award twice in “Customer First Story Program”
- Always participate in Pargatis and won the Triple Play T-Shirt.
Customer Care Executive
Serco India Ltd.
01.2012 - 10.2013
- Answering calls and provide information about products and services, taking input of issues and their redressal thereof
- Maintaining records of transactions and interactions
- Appropriate and timely follow-ups wherever required
- Escalate unresolved queries to respective departments for accurate redressal
- Awarded best employee of the quarter for three quarters consecutively.
Education
Bachelors (Mathematics) -
Kurukshetra University, Kurukshetra
SSC (10+2) - undefined
HBSE
HSC - undefined
HBSE
Skills
Proficiency with MS-Excel and MS-Word and various CRM tools
Expertise in generating reports from Oracle Siebel
Expertise with Info-maker and BW (Benefit Workstation)
Expertise with BPM tool
A good team player, problem solver and quick learner
Have strong analytical skills with proficiency in debugging, problem solving
Self-starter and highly motivated
Strong communication, interpersonal, organizational and team skills
Husbands Name
Vikram Nain
Personal Information
- Date of Birth: 01/01/86
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge.
Certification
ASPPA
Interests
Timeline
ASPPA
10-2022
Pension Benefits Analyst
Mercer India Pvt Ltd
11.2013
Customer Care Executive
Serco India Ltd.
01.2012 - 10.2013
Bachelors (Mathematics) -
Kurukshetra University, Kurukshetra
SSC (10+2) - undefined
HBSE
HSC - undefined
HBSE