Summary
Overview
Work History
Skills
Timeline
Education
Interests
Generic

Sunita Kumari

Summary

Profile Summary Ensuring client satisfaction through the successful and time bound completion of complex qualified and non-qualified pension calculations and responding Service Requests within stipulated time Expertise in computations of routine and complex Defined Benefit pension plans Analyzing and translating client plan documents into business requirements Understanding client requirements & issues and providing resolutions Performing quality checks for manual calculations produced by team Understanding tax requirements and implications associated Training new team member on the process and on tool Assisting with production of client reports Task prioritization and allocation to team

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Pension Benefits Analyst

Mercer India Pvt Ltd
11.2013
  • Creating reports like Daily Inventory Report, Bed Admin SR Priority Report, TAT Report
  • Create & Maintain necessary process/project document/SOP
  • Assist manager in offshore/onshore interaction
  • Mentoring and coaching team members on the process and on tools
  • Participate in client and requirement clarification calls
  • Conduct Peer Reviews, Execute & Manage the assigned tasks (analysis and production)
  • SLA monitoring and discussion
  • Handling all activities end to end and look alternatives if there are any challenge/issues in absence of manager
  • Always ready to do work on the more difficult and complex parts of the job
  • Working on critical clients Ardagh/SGC manual calculation and manual AP/Bene Disbursement
  • Received Appreciations for my services from onshore
  • Received “ Star of the Month award”
  • Received “sleep tight awards” multiple times
  • Received award twice in “Customer First Story Program”
  • Always participate in Pargatis and won the Triple Play T-Shirt

Customer Care Executive

Serco India Ltd
01.2012 - 10.2013
  • Answering calls and provide information about products and services, taking input of issues and their redressal thereof
  • Maintaining records of transactions and interactions
  • Appropriate and timely follow-ups wherever required
  • Escalate unresolved queries to respective departments for accurate redressal
  • Awarded best employee of the quarter for three quarters consecutively
  • Academic Qualifications
  • Degree
  • Institute
  • Year
  • Grades
  • Bachelors (Mathematics

Kurukshetra University
01.2004 - 01.2007
  • 2)
  • HBSE

HSC
01.2002 - 01.2004

HBSE
01.2000 - 01.2002

Skills

  • Technical Skills
  • Proficiency with MS-Excel and MS-Word and various CRM tools
  • Expertise in generating reports from Oracle Siebel
  • Expertise with Info-maker and BW (Benefit Workstation)
  • Expertise with BPM tool
  • Personal Skills
  • A good team player, problem solver and quick learner
  • Have strong analytical skills with proficiency in debugging, problem solving
  • Self-starter and highly motivated
  • Strong communication, interpersonal, organizational and team skills

Timeline

Pension Benefits Analyst

Mercer India Pvt Ltd
11.2013

Customer Care Executive

Serco India Ltd
01.2012 - 10.2013

Bachelor of Arts - Math & Economics

HKMV
2005.Jul - 2007.Jul

Kurukshetra University
01.2004 - 01.2007

HSC
01.2002 - 01.2004

HBSE
01.2000 - 01.2002

Education

Bachelor of Arts - Math & Economics

HKMV
Jind
2005.Jul - 2007.Jul

Interests

Research

Sunita Kumari