Sunita Sahoo

Work History

Flipkart Internet Private Limited

01.2021 - 04.2023

Led and mentored an Agile team, fostering a culture of continuous improvement and high performance. Drove the successful execution of projects by proactively removing impediments and ensuring alignment with business goals. Collaborated with stakeholders to define project scope, manage risks, and communicate progress effectively.
Facilitated all Scrum ceremonies, including Sprint planning, Daily stand-ups, Sprint Reviews and Retrospectives for a cross functional Agile team of 8 members.
Partnered with the Product Owner to prioritize backlog using the MoSCOW technique, aligning business objectives with technical feasibility.
Guided the team in breaking down epics into user stories with clear acceptance criteria, improving estimation accuracy and sprint commitments.
Drove continuous improvements by facilitating retrospectives using 'Start-Stop-Continue' and '4Ls' techniques.
Achievements:
Achieved a 25% improvement in sprint predictability through effective retrospective facilitation and implementation of process improvements.
Enhanced customer return experiences and optimized profitability by developing and implementing the Smart Assist tool.

Flipkart Internet Private LTD.

04.2014 - 04.2023

Supported the launch of new product lines and process improvements within Flipkart, focusing on enhancing the seller experience and operational efficiency. Collaborated with various teams to address technical issues and contribute to the company's governance processes. Reported on team performance to aid in improving operational effectiveness.
Assisted in launching Flipkart Perfect Homes' furniture products, and optimizing processes through collaboration with the technical team.
Contributed in designing of the process for Flipkart Governance Team.
Prepared functional and business requirements for Flipkart Seller dashboard.
Visited Flipkart warehouse to understand requirement business model of Flipkart.
Generated reports to track performance metrics of team members.
During Bug Bash Days (BBD) at Flipkart, collaborated with the development, catalog and designs team to address website issues and facilitate bug fixing.
Achievements:
Contributed to seamless launch of Flipkart Perfect Homes' furniture products through effective process optimization and technical collaboration.
Improved website functionality and user experience by actively participating in Bug Bash Days, addressing critical issues in collaboration with cross-functional teams.

Flipkart Internet Private Limited

04.2016 - 01.2021

Oversaw the analysis of business needs and the translation of those needs into actionable requirements. Collaborated with cross-functional teams to ensure successful project delivery. Provided support to the testing team throughout the UAT process.
Led the development and implementation of the Smart Check tool, which securely accesses customers' mobile devices virtually to conduct comprehensive health checks, prioritizing customer privacy and security.
Conducted Requirement Elicitation Sessions to gather requirements from Business heads, resulting in the creation of 10+ Business Requirement Documents.
Utilized MoSCOW technique to prioritize and analyze project requirements, boosting efficiency.
Created UML diagrams (usecase, activity) and Wireframes to visually represent requirements using Balsamiq, MS Visio tools.
Prepared and maintained RTM throughout the project.
Assisted testing team to plan, prepare test cases and execution of successful UAT.
Achievements:
Facilitated the successful launch of Smart Check, enhancing customer mobile device health checks and reducing product returns while maintaining customer privacy.
Improved project efficiency through the application of the MOSCOW technique for requirements prioritization.

Hinduja Global Solutions

01.2011 - 04.2014

As a Subject Matter Expert, provided specialized knowledge and support within the organization. Leveraged expertise to contribute to problem-solving, process improvement, and ensuring quality standards. Collaborated with team members to enhance service delivery and achieve operational goals.