Sunita Singh

Current Role :- RTE of Tribe.

• RTE of tribe with 8 scrum masters and 255+ team members, consistently achieving 95% delivery predictability and accelerating time-to-market by 20%
• Expert facilitator of PI Planning, Inspect & Adapt workshops, and ART syncs, ensuring alignment across business and technology stakeholders while resolving cross-team dependencies.
• Strong track record in establishing program-level metrics dashboards (velocity, predictability, business value delivered)
• Coaching and mentoring Scrum Masters, Product Owners, and leadership teams, fostering a Lean-Agile mindset and driving organizational agility.
• Adept at building trusted relationships with executive leadership, product management, and system architects, ensuring transparency, alignment, and improved stakeholder satisfaction.
• Hands-on expertise with Agile tools (Jira, Rally, Azure DevOps) and continuous delivery pipeline optimization, reducing release cycle times.
• Improved Scrum ceremonies, including daily stand-ups, Sprint grooming, Sprint Planning and retrospectives. Collaborated with product owners and stakeholders to ensure clear project goals and requirements.
• Introduced Agile best practices that improved team productivity and reduced project lead time.
• Ensured alignment between development teams and stakeholders by maintaining clear communication.
• Contributed to user story refinement and backlog grooming, leading to better-defined project goals.
• PI planning with Objectives for upcoming PI, highlighting Risks Dependencies and impediments to ensure alignment and delivery.
• Coached teams on Scrum practices, leading to higher engagement and collaboration.

Project 1-

• Served as Lead of USCB L3 team, which has 80+ team members and spans across 10 applications.
• Spearheaded migration of legacy systems , reducing infrastructure costs by 25% and improving scalability.
• Responsible for ensuring all projects are intact with the timelines provided, development and deployment And Post Change support.
• Oversee a team of IT professionals, ensuring high performance and adherence to company standards and policies.
• Streamlined the project management process by integrating Agile Methodologies, reducing development time by 20%.
• Coordinated cross-functional teams of developers, analysts, and business stakeholders to ensure high-quality project outcomes.
• Skilled in project prioritization, sprint tracking, and release management, with hands-on involvement in PMR calls, root cause analysis, and fix planning. Strong leadership in setting team objectives, driving performance improvements, and managing diverse teams across Pune, Chennai, HCL, and TCS. Committed to maintaining high SLAs, optimizing KPIs, and fostering a collaborative, motivated team culture aligned with business goals.

• Managed L3/L2 team of 20+ team members for applications called FLEXIBUS(interface) and FLEXCUBE which are core banking System.
• India lead for Flexibus and Flexcube L3 team.
• Point of Escalation during APAC/EMEA time zone.
• Working with Business and Support team for the prioritization of Projects.
• Keeping track of all deliverables with respect to Sprints.
• Part of the PS Management escalation group for FLEXCUBE for all the regions during my shift where we have to run the conference bridge, responsible for getting the right person working on the issue and getting it resolved as soon as possible to minimize the impact.
• Authority to create MIM and sending the regular updates to very senior management informing them about the impact, current situation and time of recovery.
• As PM Manager, I have to make sure that senior management and downstream partners are always informed about the ongoing issues with regular updates.
• As part of PS Management, we join the PMR calls for the MIM happened during our time zone and get the RCA done and FIX implementation planning.
• Keeping the application up and running 24/7 and ensuring there is no downtime during production hours and keeping partners informed in case of any failure/delay due to unavoidable situation and providing them regular update about the situation.
• To join the Change call with the DEV/Partners and understand the fix that's going in and approve/reject the change based on the impact/testing results.
• To prepare the team for the proactive monitoring for the critical changes that's going in, so that issues are captured before any impact.
• Perform and guide production releases which involves control of manual action during change, rollback testing, Partners involvement etc.
• Working closely with peers, Development, Analytics and QA teams to deliver a very high level experience for customer success. Providing oversight to Product Support Engineers and enable them to maintain a high level of client satisfaction.
• Review daily priorities and take appropriate action/s to ensure results are achieved in a timely manner meeting/exceeding the SLAs.
• Met regularly with the development teams to define requirements and build online system monitors.
• Establishing team objectives and drive performance improvements.
• Setting quarterly individual goals and providing on-going performance feedback as well as formal performance appraisals.
• Direct management responsibilities for all the designated resources and their associated workload.
• Develop and implement practices that measure the effectiveness and performance of the Technical Support Function.
• Tracks and drives improvement on departmental Key Performance Indicators (KPIs).
• Aptitude to create a team environment that sustains a highly motivated group working to achieve common objectives.
• Managed Team of PERM based out of Pune and Chennai and also managed team members from HCL and TCS.

• We work by supporting the live business of investment banking by handling the user raised issues, maintaining the health of servers, proper functioning and performance of the production environment with the help of Incident Management tools, Job Scheduling tools, and Monitoring tools.
• Managed 7 support service engineers that investigated and resolved the product issues and supported new functional/enhancements of the product.
• Ran the daily, Monthly, Quarterly reports about the issues and presented them to higher management to discuss the trends, actions and lesson learnt from the issues.
• Allocated tasks to team members and monitored activity and task completion.
• Planned and assigned the shift coverage well in advance and same was performed for the weekend coverage.
• Resolved Partners complaints on time and made sure that same issue is not reported again by creating the KEDB articles and PRB for the issues.
• Performed the deployment of applications on WEBLOGIC in UAT, PREPROD and PROD Environment.
• Providing 2nd and 3rd line support for application including handling faults raised by users and carrying out various proactive maintenance activities like proactive monitoring to minimize fault levels, preparing change records, and handling deployment of new releases.
• Mapping of incidents to a problem for reducing the incident and easy way to track the incident resolution.
• Handling change request to deploy for fixing the issues encountered or identified using problem/incident managements and new requirement if customer needed.
• Make sure of IT continuity services after each deployment throughout the change life cycle and Keep updates about the change to customer and stakeholders.
• Resolving issues reported on the application on high priority to ensure all under SLA.
• Monitoring and working on Incident management tool on incoming production alerts and user support issues to arrive at proper resolution well within the SLA.
• Working with UNIX server's job/process automation-control tool for job starting, killing, terminating, holding on-off, putting on-off ice, creating new ones and scheduling them.
• Coordinating and interacting with various levels of teams like onsite team, development team, product data quality team, server team, DB team, upstream source clients.
• Created and presented Weekly and Monthly report/Progress to Management.

• A Support and Maintenance project that mainly deals with PERSONAL INVESTMENT in fidelity.com website. It includes very critical applications like login application (FEBSEC), Trading, Bill-payment, Accounts, and Summary.
• Involved in installation of patches of WebSphere.
• Deploying applications into the Application servers.
• Support to Web servers and Application servers for the NON_PROD and PROD environment.
• Monitoring the functional and performance of test environment and PROD environment.
• Taking care of incidents for application and debugging them.
• Responsible for resolution of incidents / PPM and Change management that are put within the team members queue.
• To report status to onsite manager on a weekly basis and actively participate in other support calls.
• To create and maintain daily status, weekly status, monthly status, and slippage and backlog analysis reports.
• To co-ordinate closely with development team, testing team towards issue resolution and creation of support manuals, knowledge base documents and test cases.