Hi, I’m
SUNITA KUMARI BHUYAN
9854059624
Guwahati,AS
Summary
Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
years of professional experience
1
year of post-secondary education
Work History
LG Electronics Pvt Ltd (DSC)
MIS Executive
07.2024 - Current
Job overview
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Ensure timely closing of monthly revenue and assist in database to generate revenue growth.
- Maintain confidentiality and integrity of sensitive financial data.
- Work closely with senior management to streamline processes and identify performance gaps.
- Handle data entry, file management, and digital record-keeping using Excel.
- Prepare and maintain daily, weekly, and monthly MIS reports to track financial and operational performance.
LG Electronics India Pvt Ltd
Team Leader
06.2021 - 11.2021
Job overview
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
LG Electronics India PVT LTD
AREA SALES OFFICER
02.2018 - 06.2021
Job overview
- Analyzed competitor activities to maintain a competitive edge in the market while identifying new opportunities for growth.
- Built a strong referral network by consistently exceeding client expectations and maintaining open communication channels with satisfied customers.
- Collaborated with marketing team to create impactful promotional materials, boosting brand awareness and customer interest.
- Streamlined internal processes for better efficiency in managing daily tasks such as tracking inventory levels or coordinating deliveries between distribution centers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
YMS MOBITECH PVT LTD
AREA SALES MANAGER
04.2015 - 09.2017
Job overview
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals, and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- We have developed 12 new managers from within a 60-person regional workforce.
- We evaluated employee performance regularly, offering constructive feedback to foster professional development within the team members.
- Coached and mentored a team of 60 account executives to achieve sales and customer engagement score targets.
- Managed inventory levels to ensure optimal product availability, resulting in increased sales.
- Analyzed sales data to identify trends and areas for improvement, leading to more informed decision-making among store leaders.
- Boosted sales performance by implementing strategic retail plans and optimizing store layouts.
- Promoted cross-selling initiatives and educated staff on the importance of add-on sales, resulting in higher average transaction values.
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction by actively listening to concerns and providing timely resolutions.
- Trained new hires on company policies and procedures as well as best practices for delivering exceptional customer service.
APPS DAILY
AREA SLAES MANAGER
01.2014 - 02.2015
Job overview
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
NOKIA
FF AREA SALES MANAGER
01.2010 - 12.2013
Job overview
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Built lasting relationships with clients through outstanding customer service interactions.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Introduced new products to meet customer demand and increase profits.
- Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Directed sales support staff in administrative tasks to help sales reps close deals.
NOKIA
TEAM LEADER
07.2007 - 01.2010
Job overview
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Held weekly team meetings to inform team members on company news and updates.
NOKIA
SALES EXECUTIVE
12.2005 - 06.2007
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed past sales data and team performance to develop realistic sales goals.
Education
IIT ROORKEERoorkee, India
from Advance Digital MarketingAnd Mar Tech
2023.07 - 2024.02 (7 education.months_Label)
University Overview
- Completed Coursework: Certification Program in Digital Marketing and Mar Tech , [2023-2024]
- Yummytummyfoodinyourcity a project related to restaurant digital visibility , My role was to understand the work of online campaign in different social platform and work of SEO,Google Analytics ,Meta,Persona,Demography of customer etc - Capstone Project
- , IIT ROORKEE CEC PROGRAM, Completed 2024 it was certification course of seven month only from 1st July23 to 4th Feb24
HANDIQUE GIRLS COLLEGE
Bachelor of Arts from History
08.2005
Skills
- Computer Skills
- Microsoft Office
- Communication Skills
- Leadership Skills
- Feedback Delivery
- Team motivation
- Team Supervision
- People Management
- Leading Team Meetings
- Staff education and training
- Cash Handling
- Client Service
- Issue Resolution
- Complaint resolution
Languages
ENGLISH
ASSAMESE
BENGALI
HINDI
NEPALI
Personal Information
- Date of Birth: 12/16/1980
- Nationality: Indian
Hobbies and Interests
- Traveling
- Music
Solo Travel,Music Enthusiast,Handwritting Analysis
Passionate about exploring diverse cultures through travel, particularly drawn to Sufi and Ghazal music. Intrigued by handwriting analysis as a means to understand personality traits. Continuously learning and expanding expertise in this field.
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsCareer advancementPersonal development programsWork from home optionTimeline
MIS Executive
LG Electronics Pvt Ltd (DSC)
07.2024 - Current
IIT ROORKEE
from Advance Digital MarketingAnd Mar Tech
2023.07 - 2024.02 (7 education.months_Label)
Team Leader
LG Electronics India Pvt Ltd
06.2021 - 11.2021
AREA SALES OFFICER
LG Electronics India PVT LTD
02.2018 - 06.2021
AREA SALES MANAGER
YMS MOBITECH PVT LTD
04.2015 - 09.2017
AREA SLAES MANAGER
APPS DAILY
01.2014 - 02.2015
FF AREA SALES MANAGER
NOKIA
01.2010 - 12.2013
TEAM LEADER
NOKIA
07.2007 - 01.2010
SALES EXECUTIVE
NOKIA
12.2005 - 06.2007
HANDIQUE GIRLS COLLEGE
Bachelor of Arts from History
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