SUNITA KUMARI BHUYAN
Guwahati
Summary
Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Experienced with market analysis, customer relationship management, and strategic sales planning. Utilizes data-driven insights to tailor sales strategies and maximize client satisfaction. Track record of fostering long-term client partnerships and consistently meeting sales goals.
Overview
18
18
years of professional experience
2024
2024
years of post-secondary education
5
5
Languages
Work History
MIS Executive
LG Electronics Pvt Ltd (DSC)
07.2024 - 08.2025
- Developed and maintained comprehensive MIS reports, enhancing data visibility and supporting informed decision-making across departments.
- Implemented automated data collection processes, significantly reducing manual entry errors and improving reporting accuracy.
Team Leader
LG Electronics India Pvt Ltd
06.2021 - 11.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Mentored junior team members, providing guidance and support to enhance their skills and professional growth within the organization.
- Led cross-functional teams to successfully implement product launches, enhancing market penetration and brand visibility across regions.
- Developed and executed training programs for staff, resulting in improved team performance and increased employee engagement.
- Streamlined operational processes by introducing innovative solutions, achieving higher efficiency and reducing turnaround time for projects.
- Fostered a culture of collaboration and continuous improvement, which led to enhanced team dynamics and project outcomes.
AREA SALES OFFICER
LG Electronics India PVT LTD
02.2018 - 06.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assessed client feedback regularly to identify areas for improvement in products or services offered, leading to enhanced customer satisfaction rates.
- Developed and executed sales strategies to enhance market penetration, resulting in increased brand visibility and customer engagement.
- Managed key customer relationships, fostering loyalty and driving repeat sales through personalized service initiatives.
- Organized regular sales meetings to discuss strategies, track progress, and set goals for continued success.
- Built lasting relationships with clients through outstanding customer service interactions.
AREA SALES MANAGER
YMS MOBITECH PVT LTD
04.2015 - 09.2017
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- We evaluated employee performance regularly, offering constructive feedback to foster professional development within the team members.
- Coached and mentored a team of 60 account executives to achieve sales and customer engagement score targets.
- Managed inventory levels to ensure optimal product availability, resulting in increased sales.
- Analyzed sales data to identify trends and areas for improvement, leading to more informed decision-making among store leaders.
- Boosted sales performance by implementing strategic retail plans and optimizing store layouts.
- Promoted cross-selling initiatives and educated staff on the importance of add-on sales, resulting in higher average transaction values.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback
- Improved customer satisfaction by actively listening to concerns and providing timely resolutions.
- Analyzed market trends and customer feedback, enhancing product offerings and driving improved customer satisfaction levels.
- Developed and executed strategic sales plans, leading to significant growth in market share and client acquisition.
AREA SLAES MANAGER
APPS DAILY
01.2014 - 02.2015
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Developed strategic sales initiatives that increased regional market share and improved customer retention rates across diverse sectors.
- Established key performance indicators to monitor sales team performance, ensuring alignment with organizational objectives and strategic goals.
- Facilitated regular sales meetings to review progress, address challenges, and cultivate a collaborative team environment focused on achieving targets.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
FF AREA SALES MANAGER
NOKIA
01.2010 - 12.2013
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Built lasting relationships with clients through outstanding customer service interactions.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Spearheaded sales initiatives that enhanced market penetration and strengthened customer relationships across multiple territories, driving overall growth.
- Developed and implemented strategic sales plans that aligned with corporate objectives, resulting in increased product adoption and support.
- Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
- Directed sales support staff in administrative tasks to help sales reps close deals.
TEAM LEADER
NOKIA
07.2007 - 01.2010
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Held weekly team meetings to inform team members on company news and updates.
Education
Certification Program CEC - Advance Digital MarketingAnd Mar Tech
IIT ROORKEE
Roorkee, IndiaBachelor of Arts - History
HANDIQUE GIRLS COLLEGE
Guwahati AssamSkills
Microsoft Office
Staff training
Performance monitoring
Team supervision
Customer service excellence
Market analysis
Conflict resolution
CRM systems
Sales strategy development
MIS reporting
Personal Information
- Date of Birth: 12/16/1980
- Nationality: Indian
Hobbies and Interests
- Traveling
- Music
Solo Travel,Music Enthusiast,Handwritting Analysis
Passionate about exploring diverse cultures through travel, particularly drawn to Sufi and Ghazal music. Intrigued by handwriting analysis as a means to understand personality traits. Continuously learning and expanding expertise in this field.
Timeline
MIS Executive
LG Electronics Pvt Ltd (DSC)
07.2024 - 08.2025
Team Leader
LG Electronics India Pvt Ltd
06.2021 - 11.2021
AREA SALES OFFICER
LG Electronics India PVT LTD
02.2018 - 06.2021
AREA SALES MANAGER
YMS MOBITECH PVT LTD
04.2015 - 09.2017
AREA SLAES MANAGER
APPS DAILY
01.2014 - 02.2015
FF AREA SALES MANAGER
NOKIA
01.2010 - 12.2013
TEAM LEADER
NOKIA
07.2007 - 01.2010
Bachelor of Arts - History
HANDIQUE GIRLS COLLEGE
Certification Program CEC - Advance Digital MarketingAnd Mar Tech
IIT ROORKEE