Sunith James
Program Management
Bengaluru
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Sr. Manager & Team lead - Program Management
Intellicar Telematics
09.2021 - Current
- Work closely with Account managers, cross-functional teams, and assigned operations managers to plan and develop scope, deliverables, required resources, work plan, budget, and timelines for new initiatives
- Manage program and operations teams for optimal delivery plan, and coordinate and delegate cross-project initiatives to ensure timelines are met as per SLA
- Analyze, evaluate, and overcome program risks, and produce program reports/risks mitigation plan for management and stakeholders for better troubleshooting and improvisation
- Work with other program managers to identify risks and opportunities across multiple projects within department
- Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
- Introduce Process improvements - help improve internal processes and streamline operations flow for assigned clients
- Completely own updates data entry, sanity, quality, history on Asset Management System and accuracy of data on client facing applications
- Review meeting with Ops Managers on project progress and updates on new product features / training requirements & documentation
- Prepare SOP templates, standard workflow/checklist in coordination with DMT which includes wiring schemas, device configurations, bench testing and accuracy of data on internal debugging systems and tools.
Assistant Base Manager/ Inflight Service
Go air India Ltd
05.2019 - 08.2021
- Manage a Team of 184 Inflight Crew in Bengaluru Inflight department
- Uphold Company Values, Culture, Safety, Security and Quality policy at all times
- Achieved 100% OTP in regards to cabin crew reporting
- Ensure all DGCA regulations and company standards are complied with respect to safety
- Manage the operational activities at the base including quality service, workflow, work force optimization and cost management
- Perform Quarterly staff performance evaluations
- Identify and address development needs
- Successfully introduced innovative strategies to improve quality of customer service, productivity & profitability
- Collate and analyze data to identify strategies for improvement of service and productivity
- Investigate and resolve escalated customer services complaints
- Check the flight reports and action issues mentioned in the flight report with the concerned department
- Liaise with all other departments to contribute to on time performance
- Liaise with all other departments to ensure highest standards of service delivery.
Inflight Manager / Line Check Crew
Jet airways (I) Ltd
11.2010 - 04.2019
- To lead Cabin Crew to deliver excellent in-flight service and focus on customer engagement
- To ensure proper management of all cabin and galley operations in accordance with set safety standards
- Ensure compliance of all policies and procedures by all crew
- Conduct briefing and debriefing for every flight
- Engaging in customer delight activities and creating wow moment
- Assess performance of Crew
- Work closely with other departments to ensure smooth operations of a flight.
Project Coordinator
NPGS Group
12.2009 - 10.2010
- Manage a Team of 18 Supervisor's and 240 staffs at different locations of Qatar Olympic Committee and Schlumberger Projects
- Coordinate project management activities, resources, equipment and information
- Liaise with clients to identify and define requirements, scope and objectives
- Assist in developing ideas for work simplification, cost reduction, process improvement methods, scheduling and labor hour planning
- Assign tasks to internal teams and assist with schedule management
- Make sure that clients' needs are met as projects evolve
- Help prepare budgets and monthly reports
- Analyze risks and opportunities
- Monitor project progress and handle any issues that arise
- Act as the point of contact and communicate project status to all participants
- Create and maintain comprehensive project documentation, plans and reports
- Ensure standards and requirements are met through conducting quality assurance tests.
Education
Executive Program in Global Business Management -
Indian Institute of Management, Indore
Indore 02.2022 - 2023.05
Hotel Management and Catering Technology -
NSHM Academy, Durgapur
Durgapur 06.2003 - 04.2006
Skills
Work Planning and Prioritization
undefinedCertification
Digital Marketing Masterclass, Udemy, Bengaluru, 04/01/20
References
Available on request
Timeline
Executive Program in Global Business Management -
Indian Institute of Management, Indore
02.2022 - 2023.05
Sr. Manager & Team lead - Program Management
Intellicar Telematics
09.2021 - Current
Assistant Base Manager/ Inflight Service
Go air India Ltd
05.2019 - 08.2021
Inflight Manager / Line Check Crew
Jet airways (I) Ltd
11.2010 - 04.2019
Project Coordinator
NPGS Group
12.2009 - 10.2010
Hotel Management and Catering Technology -
NSHM Academy, Durgapur
06.2003 - 04.2006
Digital Marketing Masterclass, Udemy, Bengaluru, 04/01/20
Management skills - Team Leadership skills, Udemy, Bengaluru, 05/01/20
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