Sunith S
Technology Lead At Infosys Limited
Bangalore
Summary
Technology lead for Backup | Adapting new skills on the Data Science Platform Specialized in EMC NetWorker, got good knowledge of backup related tools like DataDomain, Tape Libraries, Data Protection Central, Recover Point for VM | Analytics tools like ELK.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Technology Lead
Infosys Limited
Bangalore, India
08.2021 - Current
- Participating in low level design and migration meetings for the futuristic environment which involves migrating from one DC to another, adapting new tools and technologies.
- Maintenance contract renewal meeting with the vendor and the roadmap ahead. Operational planning for 2022 for all EMC Networker locations.
- Interviewing and providing knowledge transfer to the DellEMC NetWorker team. Working on price configurators for different CIs and also mapping of the CIs with the right OLAs.
- Migration from NetWorker to Veeam and also providing WIs to the monitoring team on how to troubleshoot DataDomain related issues. How to raise cases and Keep the DDOS versions upto date and thus fixing any vulnerabilities.
- Delaunching the NetWorker infrastructure and defining the clients with the customer defined retention in Veeam and performing health check for all the backup servers in the new Veeam environment.
- Incident and change audit and providing the results to the quality team for further analysis. Holding regular meetings with team and discussing on any SLA missed incidents and how to close the gaps in the process, preparing WIs for the L1 team to handle incidents more effectively.
Principal Consultant
Mercedes Benz Research & Development India Pvt Ltd
Bangalore
10.2013 - 07.2021
- Successful migration of all EMC Networker components to the latest versions approved by the Virtual Competence team, after checking the compatibility matrix
- Updating EMC Networker into ELK analytics platform also defining test cases which are specific to the infrastructure I handle
- Provided assistance for seamless migration from one backup tool to another, also coordinating for restore tests and REAR recovery with the help of OS team
- Testing new client versions for windows & once successful, coordinate with the packaging team to create a client package which can be rolled out to all locations
- Incident reduction by doing timely audits and defining the audit parameters and SLAs related to picking of a ticket from the queue till ticket closure
- Defining standard tickets and educating the location responsible in using these prototypes thus reducing the time in arriving at the final product, the template in the standard ticket collects all the necessary information
- Conducting customer reviews, twice a year to better our deliverable and also cross checking if our providers meet their SLA and adhere to the location guidelines and defined parameters.
Team Lead
Accenture India Pvt Ltd
Bangalore
09.2012 - 10.2013
- Dealing with Quoting and Configuration of EMC products such as CLARiiON, Celerra, Centera, Symmetrix (DMX, VMAX), VNX, PowerPath, Greenplum, VPLEX, Data Domain, Avamar, RecoverPoint etc
- Building quotes for the end customer via Configurators called Direct Express (DxP) and Channel Express (CxP)
- Attending sales and services leadership meetings, presentation of the design and value of proposed EMC solution and business case to customers, prospects and EMC management
- Auditing the quotes created by the team and giving them feedback and correcting it before presenting the quote to the customer.
Storage Support Engineer
EMC Networker, IBM India Pvt Ltd
Bangalore
12.2008 - 09.2012
- Admin for Storage, Backup & Recovery for Astrazeneca, UK
- Primary dispatcher for the team based on the technical expertise, dispatching BMC Remedy and Lean Maximo tickets from UK, US,
- Weden and ROW regions over Legato, Backup Exec, TSM, Net Backup technologies
- Monitoring the daily backups and to make sure success rate is 100%
- Troubleshooting the root cause for the failed backups
- Restoration of data on request from the customer
- Tape Management | Device Management
- Co-ordinate with the appropriate team to ensure that backups are getting completed successfully
- Co-ordinate with the vendor for hardware and Software troubleshooting
- I represent Astrazeneca, Backup & Recovery team in the Daily review call in which we discuss about the backlogs, the restore and backup tickets not worked upon or non addressed over a period of time and on tickets which have been lying in the queue for a longer time keeping in mind the SLA`s and escalating it to the higher levels
- Briefing employees from different domains on the basics of storage (Backup & Recovery)
- Give them a platform, so that they can enhance the skills and develop the interests on the Storage & Backup domain
- This would be a good start to help them pick these skills and knowledge and attend interviews related to the same.
Sr. Technical Analyst
IBM India Pvt Ltd
05.2007 - 12.2008
- Focal for Service Desk escalated ticketsFocal for GDF(Global Delivery Framework, principles from LEAN)
- Severity Focal
- Handles highly critical incidents
- Creating SEVERITY 1 or 2 based on the Business Impact and risk
- Update the team on the process updates on a weekly basis
- Also sets IVR for highly critical issues
- Maintaining the weekly attendance tracker
- Served as a QA, monitoring the calls and tickets of the agents in the QA`s absence
- Also gave feedbacks and also made the agents aware of different realms of improvement
- Taking technical round of interviews for recruitment towards service desk
- Responsible for making the new joinee understand the business process and providing necessary training
- Supporting Microsoft Office Applications, Outlook configuration and performing Mail migrations to secured mail exchange servers
- Maintaining and Configuring VPN client applications, Dial up, Broad band connections and secured wireless networks
- Customer interface – ensuring that all queries and technical problems are resolved within the turnaround time
- Supporting Hardware related issues, printer configuration issues.
Technical Support Executive
ITC Infotech India Ltd
Bangalore
10.2006 - 04.2007
- Provided Technical support to a leading ISP in the US
- Providing Application Support, creation and deletion of accounts, controlling access permissions for user’s and Performing Password resets on Win NT and UNIX servers
- Supporting level 1 support for printers, configuration etc.
Education
Bachelor of Engineering Technology - Electrical & Electronics Engineering
Vishweshwaraiah Technological University
06.2001 - 05.2006
Skills
VMware vSphere 65 ICMundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technology Lead
Infosys Limited
08.2021 - Current
Principal Consultant
Mercedes Benz Research & Development India Pvt Ltd
10.2013 - 07.2021
Team Lead
Accenture India Pvt Ltd
09.2012 - 10.2013
Storage Support Engineer
EMC Networker, IBM India Pvt Ltd
12.2008 - 09.2012
Sr. Technical Analyst
IBM India Pvt Ltd
05.2007 - 12.2008
Technical Support Executive
ITC Infotech India Ltd
10.2006 - 04.2007
Bachelor of Engineering Technology - Electrical & Electronics Engineering
Vishweshwaraiah Technological University
06.2001 - 05.2006
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