Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sunitha Somuri

Operation Manager ( Google AdWords)
Hyderabad

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Creates dynamic and positive workplace culture to align with organizational mission and values.

Overview

20
20
years of professional experience
3
3
years of post-secondary education

Work History

Team Lead

Regalix India Pvt Ltd
  • Leading and coaching high-performing account team of 23 FTE's that use consultative sales skills to understand the advertisers' needs and deliver measurable solutions that grow their businesses
  • Help the team consistently exceed revenue and productivity goals and targets
  • Promote deep understanding of customer needs, the market, AdWords Platform, competition, our revenue programs
  • Work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business.

Quality Lead

Regalix India Pvt Ltd
  • Continuous training and coaching 15 FTEs to improve their overall AdWords knowledge, optimization opportunities and sales skills to meet the overall deliverables
  • Coordinate with the client(Google) weekly to make sure all new initiatives don't lose rigor and are aligned with the vision of the program
  • As part of Management team, work with the leaders across the two organizations to identify challenges to improve overall process execution
  • Analyzing the training needs, and to collate the information and provide refreshers and training sessions to bridge the gap
  • Also, to further take feedback on the same
  • To keep abreast of all the product and process updates
  • And to communicate the same to the whole team
  • Complete ownership of compliance errors if any and provide feedback to the rep to ensure 100% adherence
  • To reach out to dissatisfied clients, deep dive into their accounts, and understand the root concern by speaking to the advertiser and ensure that their concern is resolved
  • Calibrate calls along with other QAs across markets, with the Client to preempt any gaps in process and product knowledge across the team
  • Resolving FTE queries and escalations across the floor by troubleshooting into the accounts performance, and passing the knowledge to the reps.

Account Manager

Regalix India Pvt Ltd
  • Handle a book of business of 500 accounts (QoQ) across UK and Ireland by reaching out to the accounts through phone and email
  • To meet the advertisers overall marketing goals via sales, ROI, branding
  • And to provide them suggestions to strategically use AdWords to meet the same
  • To look for opportunities for business development to upsell various inhouse features and products
  • To continuously learn and excel at product knowledge through continuous engagement with the external and internal resources.

Operations Manager - Google ADs

Regalix India Pvt Ltd
06.2014 - Current
  • Leading a team of 50 FTE with 2 Team Leads & 1 Assistant Manager
  • Involved in day to day operations in meeting the client requirement
  • Strategize and Plan well to meet the targets set by clients and come up with BOT plans to mitigate the gap
  • Actively engaged in hiring and training to get the right candidates for the process
  • Key KRAs would involve CSAT, HC planning, Profit & Loss assessment and Performance Management.

Assistant Manager

Regalix India Pvt Ltd
06.2014 - 10.2023
  • Leading a team of 40 FTE’s with 3 TeamLeads in the development of the process
  • Identify process improvement areas and solutions
  • Share and encourage best practices across markets
  • Analyze data trends and client performance and develop robust strategic plans for customers ensuring long-term regional business plans are in place
  • Train the teams on effective sales pipeline acumen and implementation
  • Actively involved in hiring and training and develop a world class team of sellers and strategists
  • Plan for, conduct and manage relevant training to be delivered to the team
  • Conducted mock calls to assess the readiness of the FTE.

Google AdWords Support Specialist

Genpact
04.2013 - 06.2014
  • Client support and service for AdWords through Phone, Chat & Email support
  • To troubleshoot account performance, billing, policy concerns for the clients using AdWords and Google Places
  • To identify gaps in advertiser goals and give optimizations tips
  • Ensure 100% Customer satisfaction MoM and meet monthly targets
  • Worked closely by reviewing the Non profit applications/account requests and approving them through emails to offer Google products to the organizations.

Senior Associate

United Online Software India Pvt Ltd
04.2005 - 05.2012
  • Joined as a trainee for email support
  • Later moved as associate and then worked as quality analyst for the email support team for 3 years
  • Key Deliverables: Worked with Juno / NetZero clients
  • Responsible for allocation of work among the employees both at the Hyderabad and Sutherland location
  • Acted as a tier 4 level in clearing the queries of our Juno/ NetZero members both thru email and calls
  • Perform quality audits of the tier 1, 2 and 3 level agents of both email and call agents and provide necessary coaching opportunities
  • Attend the quality calibration call with the US clients and cascade the information to other team members fortnightly
  • Handling the BBB, AG and FCC complaints of the members and directly dealing with the institutions in resolving the issue.

Lecturer

Rajiv Gandhi Institute of Management
06.2004 - 02.2005
  • Specialized in MHRM, Organizational Behavior, Sales Management and Business communications.

Education

MBA - Marketing

Nagarjuna University
Vijayawada
03.2001 - 05.2004

Skills

Performance Monitoring

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Timeline

Operations Manager - Google ADs

Regalix India Pvt Ltd
06.2014 - Current

Assistant Manager

Regalix India Pvt Ltd
06.2014 - 10.2023

Google AdWords Support Specialist

Genpact
04.2013 - 06.2014

Senior Associate

United Online Software India Pvt Ltd
04.2005 - 05.2012

Lecturer

Rajiv Gandhi Institute of Management
06.2004 - 02.2005

MBA - Marketing

Nagarjuna University
03.2001 - 05.2004

Team Lead

Regalix India Pvt Ltd

Quality Lead

Regalix India Pvt Ltd

Account Manager

Regalix India Pvt Ltd

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Sunitha SomuriOperation Manager ( Google AdWords)