Sunitha D
Bengaluru
Summary
Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Overview
12
12
years of professional experience
Work History
Assistant Dispatch Manager
Supreme solar projects Pvt ltd
Bengaluru
05.2015 - 04.2022
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Prepared daily work and run schedules.
Cashier & Service Executive
UAE Exchange service provider Saturn Motors
Bengaluru
09.2012 - 02.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Processed customer payments quickly and returned exact change and receipts.
- Provided excellent customer service to clients by responding to inquiries, resolving complaints and processing orders.
- Managed incoming calls from customers seeking assistance or information about services offered.
Customer Support Associate
Sparsh BPO Services Ltd
Bengaluru
06.2010 - 05.2012
- Provided technical support to customers via phone, email, and chat.
- Resolved customer inquiries in a timely manner.
- Investigated and troubleshot customer issues to determine the best course of action.
- Assisted customers with product installation and setup.
- Offered guidance on how customers can use products more effectively.
- Followed up with customers after each interaction to ensure satisfaction.
Education
Diploma -
Govt. Women’s Polytechnic
Karnataka, India.05-2010
High School Diploma -
Digavijaya High School
Karnataka, India.03-2007
Skills
- Fleet dispatching
- Route Planning
- Team Work Scheduling
- Service Level Agreements
- Strong leadership
- Workflow Planning
- Communication Management
- Transportation knowledge
- Paperwork Processing
- Data Entry
- Work Order Preparations
- Problem-Solving
Languages
Kannada
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Timeline
Assistant Dispatch Manager
Supreme solar projects Pvt ltd
05.2015 - 04.2022
Cashier & Service Executive
UAE Exchange service provider Saturn Motors
09.2012 - 02.2014
Customer Support Associate
Sparsh BPO Services Ltd
06.2010 - 05.2012
Diploma -
Govt. Women’s Polytechnic
High School Diploma -
Digavijaya High School
Similar Profiles
SUSAN HUSUSAN HU
Accounting Clark at My Supreme Projects Pty LtdAccounting Clark at My Supreme Projects Pty Ltd
Rajneesh ChauhanRajneesh Chauhan
Project Manager Civil at Demac Projects pvt Ltd. ( PMC Turnkey Projects.)Project Manager Civil at Demac Projects pvt Ltd. ( PMC Turnkey Projects.)
MOHAMMAD SHUMAILMOHAMMAD SHUMAIL
ASSOCIATE ENGINEER - QUALITY ASSURANCE at ENPHASE SOLAR SOLAR ENERGY PVT LTD.ASSOCIATE ENGINEER - QUALITY ASSURANCE at ENPHASE SOLAR SOLAR ENERGY PVT LTD.