SUNITHA HC

• Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Conducted performance evaluations, compensations.
• Evaluated departmental performance metrics regularly to identify areas for improvement and implement corrective actions as needed.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Complied with established internal controls and policies.
• Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Developed strategic plans for day-to-day financial operations.
• Examined customer loan applications for loan approvals and denials.
• Complied with regulatory guidelines and requirements.
• Implemented service improvements to enhance sales cycle.
• Resolved various issues impacting sales management and business operations.
• Streamlined communication between departments for better collaboration on complex projects or problem-solving situations related to client accounts or loans application processing.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
• Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
• Maintained friendly and professional customer interactions.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
• Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
• Developed and executed strategies to grow the bank''s loan portfolio, expanding business opportunities.
• Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.
• Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.

BRANCH OPERATIONS MANAGER

• Oversaw branch operations and workflow for consistency.
• Conducted financial due diligence on potential investments and acquisitions.
• Maintained compliance with banking regulations, implementing policy changes as necessary to ensure adherence to industry standards.
• Oversaw cash management processes, ensuring accurate recordkeeping and timely reconciliation of transactions for audit purposes.
• Mentored junior team members by sharing knowledge on best practices for successful bank operations management techniques.
• Assisted with daily cash and ATM balancing.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Managed daily bank activities for optimal performance, ensuring timely completion of tasks and customer satisfaction.
• Evaluated existing workflows to identify areas for improvement, resulting in increased process efficiency across multiple operational functions.
• Implemented risk management strategies to mitigate potential losses and safeguard the financial institution''s assets.
• Spearheaded initiatives aimed at reducing fraudulent activities within the branch, leading to improved security measures and reduced financial losses from unauthorized transactions.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Developed strategic plans for day-to-day financial operations.