Sunitha Rayaprolu
Hyderabad
Summary
Experienced professional with a strong background in IT/ Software Vendor Management. Skilled in managing vendor relationships, streamlining processes, and fostering team innovation. Adept at coordinating cross-functional teams and driving projects to successful completion. Excelled in working with senior business managers, directors, and practice leaders at Microsoft, ensuring successful project outcomes and building strong professional relationships. Experienced in managing software vendor relationships for over a decade, focusing on compliance, performance optimization, and aligning vendor activities with organizational goals. Demonstrated ability to lead and manage software vendor teams across various projects, ensuring top-notch service delivery, adherence to compliance standards. Effectively partnered with Tier-1 Software Consulting Global Fortune 500 organizations to ensure their performance meets Microsoft's vendor management objectives. Experienced in resolving complex vendor disputes, implementing effective vendor management systems, and driving vendor team performance to meet and exceed organizational targets. Proficient in managing data, preparing reports, and engaging with vendors. Known for proactive problem-solving, leading teams, and fostering positive vendor relationships. Experienced in coordinating vendor operations, optimizing workflow, and enhancing vendor efficiency. Excels in training and onboarding new joiners, fostering a collaborative work environment, and driving business development initiatives. Extensive experience in software vendor management, customer care, and service marketing to contribute effectively to a dynamic organization.
Overview
17
17
years of professional experience
Work History
Program Manager (VM Operations)- Business Support
Microsoft Services Global Delivery (India) Pvt. Ltd. - Aditi Tech Consulting
11.2023 - Current
- Managed relationships with key vendors, ensuring timely delivery of services to project teams.
- Demonstrated excellence in collaborating with senior business managers, directors, and practice leaders at Microsoft, ensuring successful project outcomes and fostering strong professional relationships.
- Collaborated with leading global software consulting firms to ensure their performance aligns with Microsoft's vendor management objectives.
- Negotiated contracts and agreements, resulting in cost savings and improved service levels.
- Handled vendor budget management by tracking and forecasting invoices and purchase orders to ensure financial accuracy and efficiency.
- Managed project finances by tracking financial metrics, monitoring budgets, processing invoices promptly, and ensuring timely closure of payments and receivables.
- Reviewed and processed Statements of Work (SOWs) and created Purchase Orders (POs) to ensure accurate and efficient vendor transactions.
- Handled invoice processing and tracked payments to ensure timely and accurate financial operations.
- Extensive experience in managing vendor relationships, including onboarding, compliance, performance monitoring, and procurement processes, ensuring effective collaboration with suppliers.
- Led cross-functional teams to address and resolve issues between suppliers, project teams and other relevant teams.
- Collaborated with Key stakeholders on the define requirements of the projects and timely support in fulfilling the requirements without impacting the project deliverables.
- Worked with the procurement team to onboard new projects and contracts, ensuring compliance with policies and guidelines.
- Good understanding of Project quality standards, Metrics, Project Management Fundamentals.
- Adhered to Project Compliance Standards (E.g. Confidentiality, Privacy) and requirements of the contract, under guidance.
- Engaged with other project managers internal and the stakeholder to maintain the relationships.
- Communicated effectively with stakeholders to resolve issues and provide updates to the project teams.
- Vendor management support for onboarding partners, rollouts, and amendments.
Group Customer Care Manager (GCCM)
MARUTI SUZUKI’S, Varun Motors Pvt Ltd
Hyderabad
01.2021 - 01.2023
- Supervise a team of 130 members across fourteen (14) branches in Hyderabad and six (6) outlets in Telangana Region.
- Responsible for daily target management, team performance, and communication with MSIL Regional Office.
- Conduct training for new team members, ensuring smooth onboarding and understanding of customer care activities.
- Resolve disputes between Varun Motors, customers, and the company, enhancing customer satisfaction.
- Efficiently manage data, maintain records, and prepare reports for analysis and decision-making.
- Strategize and implement customer engagement initiatives, leading the team to achieve the highest inflow workshop status in the Region.
- Play a pivotal role in business development and expansion planning.
Customer Care Manager
MARUTI SUZUKI’S, Varun Motors Pvt Ltd
Hyderabad
01.2018 - 01.2021
- Led the Customer Care Team, ensuring seamless operations and high customer satisfaction.
- Coordinated front office activities, managed customer engagement initiatives, and conducted daily management meetings.
- Implemented customer care systems to enhance customer satisfaction and proactively address grievances.
- Successfully met workshop targets, managing workload and labor efficiently.
- Maintained records, managed email correspondence, and downloaded Customer Engagement Index (CEI) reports.
Customer Relations Officer (CRO)
Concorde Motors (I) Limited, TATA MOTORS
01.2009 - 01.2018
- Attended to customer needs, directed them to services, and coordinated with Service Advisors.
- Ensured prompt and efficient customer contact to maximize customer loyalty and retention.
- Followed up with customers after service and resolved complaints, maintaining high customer satisfaction.
- Registered jobs, resolved complaints, and organized education meets and monthly camps.
- Managed front office operations, downloaded customer satisfaction Index (CSI) reports, and conducted daily management meetings.
- Proactively built customer relations and encouraged new customer visits through telemarketing.
Computer Operator / Office Assistant (P.A.)
BHEL
Hyderabad
01.2008 - 01.2009
- Conducted basic data entry, managed work orders, submitted offers, and managed cash collection advice and billing advice.
- Maintained project files, corresponded with clients, scheduled appointments, and managed telecommunications.
- Responded to incoming calls courteously and efficiently, ensuring a positive client experience.
Education
Master of Business Administration - HR
JNTU
Hyderabad, India01.2021
Bachelor of Science -
Periyar University
Chennai, India01.2012
Skills
- PMO
- IT VMO
- Vendor Management
- Procurement
- Business Development
- Budget Tracking
- Purchase Order (PO) Creation
- Invoice Validation
- Problem-Solving
- Strategic Planning
- Team Leadership
- Processing Optimizing
- Data Analysis
- Customer Engagement Initiatives
- Training
- Mentoring
- Continuous Improvement
Disclaimer
In view of the above, I request you to be kind enough to give an opportunity to serve your esteemed organization in the capacity mentioned above, for which act of kindness, I shall be very thankful and grateful to you.
Relevant Certifications
- Soft skills training Program, Tata Motors
- Customer Relation Ship Manager Training, Tata Motors (Pune), 2017
- Project Management Fundamentals, LinkedIn and Udemy
Proficiency
- PMO
- IT VMO
- Vendor Management
- Procurement
- Business Development
- Budget Tracking
- Purchase Order (PO) Creation
- Invoice Validation
- Problem-Solving
- Strategic Planning
- Team Leadership
- Processing Optimizing
- Data Analysis
- Customer Engagement Initiatives
- Training
- Mentoring
- Continuous Improvement
Timeline
Program Manager (VM Operations)- Business Support
Microsoft Services Global Delivery (India) Pvt. Ltd. - Aditi Tech Consulting
11.2023 - Current
Group Customer Care Manager (GCCM)
MARUTI SUZUKI’S, Varun Motors Pvt Ltd
01.2021 - 01.2023
Customer Care Manager
MARUTI SUZUKI’S, Varun Motors Pvt Ltd
01.2018 - 01.2021
Customer Relations Officer (CRO)
Concorde Motors (I) Limited, TATA MOTORS
01.2009 - 01.2018
Computer Operator / Office Assistant (P.A.)
BHEL
01.2008 - 01.2009
Master of Business Administration - HR
JNTU
Bachelor of Science -
Periyar University
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