Sunitha Saripudi

Key Competencies Conducted cabin service training for multiple batches of newly inducted cabin crew, covering in-flight service standards, passenger handling, and grooming protocols. Facilitated onboarding and service excellence training for few batches of cabin crew, focusing on customer service, SOPs, and airline brand standards. Conduct comprehensive cabin service training for new and existing cabin crew, including modules on in-flight hospitality, meal and beverage service, passenger interaction, and grooming standards.
Design and deliver training programs aligned with the airline’s brand standards and international service expectations.
Evaluate trainee performance through practical assessments, roleplays, and feedback sessions. Conducted structured cabin service training for multiple batches of cabin crew, focusing on service protocols, communication skills, and exceptional passenger experience. Certificate : Train the Trainer Safety Team Member – Base Audit
Air India/ HYDERABAD base
2021-2022 / 2022-2023

Experienced and customer-focused Cabin Crew Executive with over 20+ years in commercial aviation. Proven leadership in managing cabin operations, safety compliance, and crew performance. Adept at enhancing the in-flight customer experience while maintaining strict adherence to aviation safety protocols. Strong interpersonal and crisis management skills with a reputation for excellence and professionalism.

• Lead a team of up to 16 yrs cabin crew members on domestic and international flights.
• Supervise pre-flight briefings, ensuring alignment with safety protocols and customer service standards.
• Monitor and evaluate crew performance and conduct onboard training sessions.
• Handle VIP passengers and complex service recovery situations with professionalism.
• Collaborate with ground operations and cockpit crew for smooth flight coordination.
• Key Skills
  
  Cabin Crew Management
  Safety & Emergency Procedures
  In-flight Service Excellence
  Team Leadership & Training
  Passenger Relations
  Conflict Resolution
  Regulatory Compliance (ICAO, IATA)
  Multilingual: English, Hindi, Telugu
• Safety Management System (team)
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• Identify operational hazards and conduct risk assessments.
• Ensure all safety data, including hazard reports, incidents, and safety audits, are collected, analyzed, and appropriately addressed.
• Monitor safety performance through safety indicators and trend analysis.
• Facilitate safety investigations and root cause analyses of incidents and near-misses.
• Maintain the safety reporting system and ensure a just, confidential, and open reporting culture.

Prepare safety performance reports for senior management and regulatory authorities.

• Risk assessment and hazard identification
• Report writing and documentation
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• Strong organizational and problem-solving abilities
• Ability to work under pressure and meet compliance deadlinesCertificate :Safety management system training with risk assessment
• Cabin Service Trainer / Inflight Service Instructor

Trained few batches for cabin service and grooming

• Participated in base safety audits to assess operational compliance with internal safety policies and regulatory standards (QMS , SMS )
• Inspected cabin crew readiness, equipment checks, documentation, and emergency preparedness procedures.
• Collaborated with cross-functional departments to identify safety hazards, evaluate risk factors, and recommend corrective actions.
• Compiled detailed audit reports and presented findings to base management and the Safety Management System (SMS) team.
• Monitored follow-up actions and contributed to continuous safety improvement plans.
• VVIP crew
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• Operated dedicated flights for VVIP passengers, ensuring personalized, discreet, and exceptional service in alignment with strict protocol and security standards.
• Selected as part of the elite crew team for VVIP operations, including government officials, high-profile dignitaries, and premium clientele.
• Delivered a highly customized in-flight experience, including specialized meal service, privacy management, and security coordination in collaboration with ground and cockpit teams.