Sunitha Somashekar
Senior Analyst - Service Support Management
Bangalore
Summary
Dynamic professional with extensive experience at Gallagher, specializing in training and policy analysis. Proven ability in critical thinking and identifying effective solutions to complex challenges. Recognized for fostering team collaboration and driving continuous improvement in training initiatives, resulting in enhanced performance and engagement. Committed to leveraging expertise to contribute to organizational success and elevate team capabilities.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Senior Analyst - Service Support Management
Gallagher Service Centre
07.2024 - Current
- Trained on shore clients on end to end training of the services. Conducting the trainer upon on the change requests. Accounting Handling billing activities of the Client service Manager of the on shore teams. Taking care off entire end to end process of the clients and policy life cycle.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
Process Trainer
Gallagher Service Centre
12.2021 - 07.2024
- Trained on the Process work flows for both internal and external trainers. Coached employees on best practices providing constructive feedbacks and support to their professional growth. Provided one-on-one mentoring to help the individuals reach their full potential within the organizations. Cross Trained people on to the policy check reviews.
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Reduced employee turnover by providing consistent support and coaching to new hires during their onboarding process.
- Streamlined training modules for increased trainee comprehension and retention.
Process Analyst
Gallagher Service Centre
12.2021 - 07.2023
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions. Providing expert guidance in the resolution to the process. Conducted Root cause analysis for the smooth functioning of the process.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Process Associate
Gallagher Service Centre
07.2019 - 12.2021
- Worked on policy checking reviews on end to end process consisting of monoline and package policies. Perform investigation on alerts which further require the enquiry.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations, and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Bachelor of Commerce - Accounting And Taxation
Maharani Lakshmi Ammani College For Women
07-2019
Skills
Client management
Performance monitoring
Data analysis
Financial modeling
Process improvements
Project management
Documentation and reporting
Time management
Continuous improvement
Additional Information
- Won the award for best trainer
- Won the super star award for exceptional performance
- Won the star of the month award
Interests
Gymming, Listening to music
Timeline
Senior Analyst - Service Support Management
Gallagher Service Centre
07.2024 - Current
Process Trainer
Gallagher Service Centre
12.2021 - 07.2024
Process Analyst
Gallagher Service Centre
12.2021 - 07.2023
Process Associate
Gallagher Service Centre
07.2019 - 12.2021
Bachelor of Commerce - Accounting And Taxation
Maharani Lakshmi Ammani College For Women