Sunitha Kumari R
Summary
Customer-focused professional with 26 years of rich experience spread across the filed of marketing, operations , academic teaching and corporate training. Skilled at handling tight production schedules, achieving operational excellence and streamlining processes. Adept at developing Standard Operating Procedures, Soft Skill and Process Training , General Administration, Human resource development and performance management. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Diligent trainer,teacher and mentor with exceptional management abilities, content development skills and results-driven mindset.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager - L&D & Faculty - MBA
Amrita Vishwa Vidyapeetham
01.2013 - Current
- Training Need Analysis, Behavioral & Soft Skill Training, Content Development, L&D Administration, Campus Placement Training, Talent Management, Performance Analysis and Reporting, Course Correction and Improvisation, Statutory Compliance Monitoring and Record Maintenance
- Data analysis for operational course correction and decision making
- Accomplished multiple tasks within established timeframes
- Creation and monitoring of performance metrics leading to focused training and value add
- Subject teaching (International Business, Entrepreneurship and Marketing), Career Counselling, Mentoring and Coaching.
Head-Sales
GloShipping & Logistics Private Limited
07.2008 - 01.2013
- Marketing and Sales Management, Client Relationship Management, Sourcing new clients, Coordination across all branches, Foreign Agents network & business development, Freight rates procurement, negotiation and finalization, General Administration & Accounts Receivable Coordination.
- Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
Factory Manager
Texcel International Private Limited
05.2006 - 06.2008
- Liaison with top MNC clients like Ford, Hyundai, and Volvo
- Accountable for end-to-end process efficiency (i.e
- Procurement of raw materials, production to accounts receivable)
- Spearheaded product and process quality initiatives by effective process and systems
- Evaluation of production schedules and process and ensuring smooth flow of materials and manpower
- Maintenance of excellent rapport and coordination with floor managers to detect and solve production related issues, equipment malfunctions and unavoidable delays
- Responsible for general administration and maintenance of the factory.
- Achieved on-time delivery of products by closely monitoring production schedules and coordinating with various departments.
- Led cross-functional teams to identify areas for improvement, driving continuous process enhancements within the facility.
- Implemented quality assurance measures that resulted in consistently meeting or exceeding customer expectations.
- Trained and developed staff members, enhancing overall workforce competency and productivity levels.
Administration Officer
Kalphaga (Unit Of Sri Palanimurugan Enterprises)
05.2005 - 04.2006
- Factory Administration and Maintenance Administration & Labour Management, Training and Development, Production Coordination and management, Customs Coordination, statutory compliances
- Managed 1000 young female contract labours in the role residential officer
- Acted as the Senior Management Representative for the most credible certification: SA 8000 (Social Accountability 8000) and WRAP –Worldwide Responsible Apparel Production (Stage I)
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
Head – Department of International Business
NGM College
06.2002 - 05.2005
- Teacher, Administrator, Counsellor, Student Mentor, Trainer, Coordinator-Coir Export forum, Deputy Warden – Girls and Boys Hostel
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Care and Documentation Executive
Global Shipping Services
06.1999 - 05.2002
- Office Administration, Customs Coordination, Import-Export Documentation and Client Service.
Marketing Executive
Sharp Pumps Private Limited
06.1997 - 05.1999
- Awareness Creation, Product launch, Handling International and Domestic Trade Fairs, Public Relations, Tracking and Tracing Channels of Distribution, Market Survey and Forecasting, Customer Relationship Management, Exploring International Markets, Team Development and General Administration.
Receptionist Cum CDAC Coordinator
Amrita Vishwa Vidyapeetham
06.1994 - 05.1995
- Handle enquiries and registrations, General Administration and Record maintenance.
Education
Ph.D. (Marketing) -
Bharathiar University
Coimbatore, Tamil Nadu01.2019
MBA -
Bharathiar University
Coimbatore, Tamil Nadu01.2011
M.Phil -
Alagappa University
Karaikudi, Tamil Nadu01.2004
MFT - Master of Foreign Trade -
Sree Nehru Maha Vidhyalaya College
Coimbatore, Tamil Nadu01.1997
BBA -
PSGR Krishnammal College for Women
Coimbatore, Tamil Nadu01.1994
Skills
- Customer Service
- Vendor Management
- Compliance Management
- Teaching & Training
- Content Development
- Negotiation
- Customer Relationship Management (CRM)
- Team Leadership
- Project Management
- Communication Skills
Certification
- Six Sigma – (On-going)
- Certified NLP – Practitioner Associate (ASSOC), by the American Board of Neuro Linguistic Programming - ABNLP, May 2020
- Certification on “Digital Teaching Techniques” – ICT Academy, June 2020
- Completed TA101 (Transactional Analysis) Instructor Course – Qualified on 10th July 2015, certified by ITAA – International Board of Certification
Accomplishments
- Have trained over 11,000 students and 1000 professionals on Soft Skills, Campus Recruitment Drive, EXIM documentation, Sales, and Marketing skills
- Written, presented and published research papers in the international journals and conferences on areas relating to Marketing and branding, Human psychology, and Human resource development
- Nominated for iB Hubs Super 30 (A nationwide initiative to honour inspiring teachers across India) in the year 2019
- Zero penalties achieved during my tenure as Factory Manager with Ford single source supplier, M/s. Texcel International Private Limited
- Successfully managed 1000 young female residential laborers (Age band: 18 - 20) to meet the tight production schedules of UK and US markets and satisfied the production schedules as Factory In-charge during my tenure with KG Group
- Initiated and organized “Corporate Leadership Training Initiatives” at Amrita Vishwa Vidyapeetham in 2013 for logistics companies in association with CHAASAC
- Organized and Anchored CHAASAC (Custom House Agents and Steamers Association) Annual Meet – 2012, 2013, 2014 & 2015, 2017 & 2019
- Organized, anchored, and coordinated GLOMEET 2011 and 2012
- Acted as anchor and participant for the Workshop on Trade Facilitation to improve EXIM trade & Business efficiency, a project supported by British High Commission, New Delhi, in the year 2013 at Coimbatore
- Conducted Export Awareness and Entrepreneurship Development Programs for Coir Exporters, Pollachi Zone during the year 2004 & 2005 shouldering the responsibility of Export Development Representative
- Held the role of Trainer – Executive Development Cell, NGM College between 2003 -2005
- Conducted “Marketing Skills” Program for RD Account Executives, Indian Postal Department, Coimbatore, District in the year 2004
- Conducted “Attitude and Human Touch” & “Stress – Distress” program during 2009 for Police Inspectors, Pollachi Zone
- Conducted Career Counselling and Social Awareness Programs for Schools in and around Pollachi during the period 2002-2005
Languages
Hindi
Malayalam
Malayalam
Tamil
Personal Information
Date of Birth: 02/15/74
Timeline
Manager - L&D & Faculty - MBA
Amrita Vishwa Vidyapeetham
01.2013 - Current
Head-Sales
GloShipping & Logistics Private Limited
07.2008 - 01.2013
Factory Manager
Texcel International Private Limited
05.2006 - 06.2008
Administration Officer
Kalphaga (Unit Of Sri Palanimurugan Enterprises)
05.2005 - 04.2006
Head – Department of International Business
NGM College
06.2002 - 05.2005
Customer Care and Documentation Executive
Global Shipping Services
06.1999 - 05.2002
Marketing Executive
Sharp Pumps Private Limited
06.1997 - 05.1999
Receptionist Cum CDAC Coordinator
Amrita Vishwa Vidyapeetham
06.1994 - 05.1995
Ph.D. (Marketing) -
Bharathiar University
MBA -
Bharathiar University
M.Phil -
Alagappa University
MFT - Master of Foreign Trade -
Sree Nehru Maha Vidhyalaya College
BBA -
PSGR Krishnammal College for Women
- Six Sigma – (On-going)
- Certified NLP – Practitioner Associate (ASSOC), by the American Board of Neuro Linguistic Programming - ABNLP, May 2020
- Certification on “Digital Teaching Techniques” – ICT Academy, June 2020
- Completed TA101 (Transactional Analysis) Instructor Course – Qualified on 10th July 2015, certified by ITAA – International Board of Certification
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