SUNKARI BHAGYASREE
East Cannington
Summary
IT professional with over 6 years of experience in quality assurance, application support, and operational performance improvement within Agile environments. Skilled in reviewing work quality, identifying process gaps, analysing performance data, and translating findings into actionable insights that support informed decision-making. Experienced in stakeholder collaboration, governance support, and continuous improvement initiatives to enhance system reliability and operational efficiency. Strong communicator with proven ability to document complex findings clearly and build trust across cross-functional teams.
Overview
9
9
years of professional experience
Work History
Test Analyst
Healthcare Logic Pty Ltd
Brisbane
12.2022 - 04.2024
- Provided application and system support to internal users, troubleshooting functional issues and ensuring minimal disruption to business operations.
- Managed incidents through Jira and Zephyr, documenting findings, identifying recurring issues, and collaborating with development teams to drive timely resolution.
- Monitored system performance using BOB and HUGS, analysing trends to identify risks, gaps, and opportunities for operational improvement.
- Supported CI/CD and deployment activities through Azure Pipelines and QZ Release, ensuring adherence to quality standards and release governance processes.
- Maintained clear and structured documentation including system workflows, user guides, and release notes, communicating complex findings to both technical and non-technical stakeholders.
- Collaborated with cross-functional teams in Agile environments, building strong stakeholder relationships and contributing to continuous improvement initiatives.
Test Engineering Analyst
Accenture Solutions Pvt Ltd
06.2015 - 03.2020
- Supported internal users by troubleshooting application and integration issues, ensuring operational stability and consistent service performance.
- Developed and maintained test plans, test scripts, and validation documentation to strengthen quality assurance and system compliance.
- Performed API and end-to-end integration testing, identifying defects and contributing to risk mitigation and performance improvement efforts.
- Utilised Python scripting to automate validation tasks, improving efficiency and accuracy in system testing and monitoring processes.
- Worked closely with onshore and offshore teams to communicate findings, support decision-making, and ensure timely issue resolution across business units.
Education
Bachelor of Computer Science - Engineering
Jawaharlal Nehru Technological University
01.2015
Higher Secondary school Certificate -
Sri Chaitanya Junior College
03.2011
Skills
- IT & Technical Skills: Troubleshooting, Ticket Management, End-User Support, System Monitoring, Documentation, CI/CD support
- Operating Systems & Tools: Windows, Linux, Jira, Zephyr, Confluence, QZ Dev, VSCode
- Networking & Systems Exposure: Basic server and database handling (MySQL, PostgreSQL, Sandra), Monitoring tools (BOB, HUGS Monitor)
- Languages & Scripting: Python (Basic), Shell scripting
- Soft Skills: Collaboration with cross-functional teams, Remote teamwork, Agile methodology, Training and guiding end-users
Awards
- On-the-Spot award, Manager, 06/01/19, On-the-Spot' award, as a best performer of quarter in team (Spark) in 2019
- Innovation award, Financial Services, 08/01/17, Innovation Award' in Team Category in 2017, in recognition of team's effort
Core Skills
Python (Basic), Shell scripting, HP Quality Center (ALM), JIRA, Sandra, MySQL, PostgreSQL, Jira, Zephyr, QZ Test tool, BOB and HUGS monitor, Quartz Platform, Confluence, QZ Release, Azure pipelines, QzDev, VSCode, Functional Testing, Black-Box Testing, Integration testing, Regression testing, Exploratory testing, Smoke testing, API, UAT (User Acceptance Testing), Selenium
Timeline
Test Analyst
Healthcare Logic Pty Ltd
12.2022 - 04.2024
Test Engineering Analyst
Accenture Solutions Pvt Ltd
06.2015 - 03.2020
Bachelor of Computer Science - Engineering
Jawaharlal Nehru Technological University
Higher Secondary school Certificate -
Sri Chaitanya Junior College