SUNMATHI THIYAGARAJAN
Salesforce Administrator
Chennai
Summary
Dedicated Salesforce Administrator with 2.6 years of hands-on experience supporting Veeva CRM for a global pharmaceutical client. I enjoy solving user issues, improving system processes, and delivering reliable configurations that make the CRM easier for teams to work with. I am detail-oriented, quick to learn, and passionate about building scalable solutions using Salesforce best practices. Seeking opportunities to grow as a Salesforce Administrator and contribute to high-quality CRM operations.
Overview
2
2
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Packaged App Development Associate
Accenture
09.2023 - 02.2026
- Responsible for enterprise system integrations, providing troubleshooting support, and supporting user onboarding and org setup.
- Administered Salesforce and Veeva CRM platforms, handling configuration, enhancements, and daily support within a global enterprise environment.
- Managed user setup, profiles, permission sets, field-level security (FLS), and role hierarchies to ensure compliance and data protection.
- Resolved incidents and service requests via ServiceNow, ensuring timely support for global users.
- Supported UAT cycles, coordinated sandbox refreshes, validated fixes, and tracked issues for timely resolution.
- Configured Veeva CRM modules including Interactions, Call Reporting, Approved Email, and Sampling.
- Provided user guidance and support for CRM functionalities, enhancing adoption and user experience.
- Used basic SOQL queries in Developer Console to validate data, analyze records, and support issue resolution.
- Configured and updated sharing rules to ensure appropriate data access for users across markets.
Education
Bachelor of Engineering - Computer Science And Engineering
Dhirajilal Gandhi College of Technology
Salem, Tamilnadu, India07-2022
Skills
Communication
Problem-solving
Teamwork
Salesforce Flow
Workflow Rules
Sandbox Management
UAT Support
Reports, Dashboards & Analytics
Deployment Tools (Flosum, Change Sets)
Salesforce Security (Profiles, Roles, Permission Sets)
Sharing Rules
Data Loader (Bulk Uploads & Cleansing)
SOQL (Basic)
Page Layouts & Record Types
Lightning Experience Configuration
User Support & Training
CRM Support & Troubleshooting
Accomplishments
- Improved data accuracy and system reliability by implementing stronger validation rules and performing structured data quality checks.
- Enhanced team efficiency by automating key business processes using Salesforce Flows and Approval Processes.
- Reduced configuration-related issues by optimizing custom objects, refining field structures, and strengthening automation logic.
- Delivered clearer reporting insights by redesigning dashboards and optimizing report filters and data sources.
- Ensured smooth and compliant CRM releases by following structured deployment practices using Flosum, Change Sets, and ServiceNow CHR processes.
Certification
Salesforce Certified Data Cloud Consultant (Salesforce - 2025)
Tools
Salesforce, Veeva CRM, ServiceNow (Incidents & CHR for deployments), Flosum (Deployments & Version Control)
Timeline
Salesforce Certified Administrator (SCA) (Salesforce - 2026)
02-2026
Packaged App Development Associate
Accenture
09.2023 - 02.2026
Bachelor of Engineering - Computer Science And Engineering
Dhirajilal Gandhi College of Technology