Sunny SIngh
Front Desk Manager
Amritsar,Punjab
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk Manager
Hotel Divud Ecom
Amritsar, Punjab
07.2023 - Current
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed front desk maintenance of client records and lab data.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Front Desk Manager
Hotel Puri Palace
Amritsar, Punjab
07.2022 - 08.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
Skills
- Automated Telephone Systems
- Hotel Reservation Systems
- Customer Service Management
- Problem-Solving Skills
- Constructive Feedback
- Guest Relations
- Written and Oral Communications
- Registration
Education
Bachelor of Arts - Journalism And Mass Communication
Guru Nanak Dev University
Amritsar 07.2022 - Current
Timeline
Front Desk Manager
Hotel Divud Ecom
07.2023 - Current
Front Desk Manager
Hotel Puri Palace
07.2022 - 08.2023
Bachelor of Arts - Journalism And Mass Communication
Guru Nanak Dev University
07.2022 - Current
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