SUNNY KUMAR
New Delhi
Summary
Detail-oriented IT Specialist with expertise in system administration and technical support. Delivered effective solutions to system problems and data management challenges through strong leadership and strategic thinking. Committed to enhancing customer interactions and supporting engineering efforts with clear guidance and actionable advice.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Specialist
Dyninno India
Gurgaon, DL
09.2022 - Current
- Managing O365 Admin, Azure Active Directory, SCCM, Microsoft lists, BitLocker recovery key, MFA and SAML authentication.
- Administered tools including IDM, Mantis, Foreman, and Firewall to optimise system performance and reliability.
- Patched software and installed new versions to eliminate security problems and protect data.
- Supported ticket resolution using JIRA, ensuring timely responses within service level agreements.
- Provided remote support for global users through chatbots and other digital platforms.
- Addressed support requests from end-users, guiding them through basic troubleshooting to resolve issues effectively.
- Configured hardware, devices, and software to set up work stations for employees.
- Simplified technical information for non-technical individuals, enhancing understanding and communication.
System Administrator
isango India Pvt Ltd
Gurugram, DL
06.2019 - 09.2022
- Installing or upgrading Windows systems and servers.
- Maintained server architecture security and created system backups to safeguard data integrity.
- Assessed stability, security, and scalability of Windows systems to ensure optimal performance.
- Provided technical support to staff and back-end system users, resolving issues promptly.
- Managing Users and provisioned user licenses in office365.
Network Engineer
Oodles Technologies Private Limited
Gurugram, DL
01.2018 - 05.2019
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Developed expertise in local area and wide area networking, ensuring effective operation of network components.
- Completed efficient and effective troubleshooting of complex multi-vendor network service provider issues.
- Provided firewall management, network and host-based security and incident response.
- Supported project planning team by developing and implementing solutions for hardware and software problems, enhancing response to network emergencies.
- Monitored, evaluated, and resolved hardware and software performance problems.
- Demonstrated thorough understanding of networking concepts within Linux-based infrastructures.
- Installed, supported, and configured software application on Linux Servers.
- Integrated fixed wireless connectivity into facilities lacking access to terrestrial high-speed networks.
- Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
- Conducted IT induction programme and mentored 6-7 network engineers, fostering teamwork and knowledge sharing.
IT Administrator
Accuster Technology Pvt.Ltd
New Delhi, DL
05.2017 - 12.2017
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Configured networks to ensure reliable operation, supporting business processes and objectives.
- Implemented IT setup according to standard operating procedures, designing and implementing network solutions including structured cabling, wireless setup, leased line, and broadband for corporate office.
- Backed up company data to distributed storage centres to avoid massive data loss in event of network breach or failure.
- Managed DVR and CCTV cameras, overseeing live feeds, recordings, and backups for effective site monitoring.
Network Administrator
Ksolves India Pvt.Ltd
Noida, UP
10.2016 - 05.2017
- Evaluate, monitor and enhance IT infrastructure with emphasis on availability, reliability, scalability, security, data confidentiality and system integrity.
- Troubleshot internet connectivity issues and configured/monitored firewall hardware.
- Configure Router and switches and CCTV Cameras Monitoring CCTV cameras.
- Installed software and Windows operating systems to ensure user readiness.
- Assembled desktop PCs/laptops and installed operating systems and applications to prepare for user deployment.
- Evaluated, defined, gathered, tested and delivered Linux platform solutions.
Education
Cisco Certified Network Associate - Computer Networking
Aptron Solutions Private Limited
Noida, UP08-2016
RHCSA - Linux, Python, DevOps, Cisco, AWS Training
Red Hat Linux
New Delhi, DL07-2018
MBA - Information Technology
DY Patil University
Pune06-2026
High School Diploma -
MS College
Sitamarhi, BR06-2012
B.Tech - Electrical, Electronics And Communications Engineering
IIMT College of Management
Greater Noida, UP05-2016
Skills
- System Administration
- Technical Support
- Software Installation
- Application support
- Server maintenance
- Infrastructure planning
- Network availability
- Networking expertise
- Linux infrastructure solutions
- Ubuntu
- MacOS
- Windows Server
- Hyper-V server
- VMWare management
- O365 Admin
- Azure Active Directory
- Active Directory
- Group Policy management
- Firewall management
- VPN management
- Cloud Antivirus
- Technical issue analysis
- Software/hardware provisioning
- Employee onboarding/offboarding
- Virtualisation
- Network specifications
- Network routing solutions
- Performance problem resolution
- Wireless networking
- Latency
- Syslog servers
- Forticlient
- Netman
- Mantis
- O365
- Chrome OS
- End-to-end engineering
- Workflow analysis
- Cybersecurity protocols
- Monitored
- Evaluated
- Supported
- Wireless networking
- End-to-end engineering
- Network routing solutions
Certification
- RHCSA : Linux, Red Hat Linux, Python, DevOps, Cisco, AWS Training Certification-Network Nuts, New Delhi, DL, 2017-06-01, 2018-07-01
- Cisco Certified Network Associate, Aptron Solutions Private Limited, Noida, UP, 2016-03-01, 2016-08-01
Accomplishments
- Won 1st Prize in technical Quiz in Technical Fest.
- Won 3rd Prize in Technical Quiz in Techno talent.
Hobbies and Interests
- Love to play with smart Gadgets.
- Love to enjoy all my electric appliances with Alexa and getting daily updates or enjoying work from home in a smartness way.
Websites, Portfolios and Profiles
https://www.linkedin.com/in/sunny-kumar-5b905ab5
Languages
Hindi
Advanced
C1
Interests
- Indoor Golf, Pool Table, and Badminton
- Following the latest technology trends and innovation
- Participating in IT workshops, tech seminars, and industry events
- Learning about new IT infrastructure, networking, and cybersecurity solution
Timeline
IT Specialist
Dyninno India
09.2022 - Current
System Administrator
isango India Pvt Ltd
06.2019 - 09.2022
Network Engineer
Oodles Technologies Private Limited
01.2018 - 05.2019
IT Administrator
Accuster Technology Pvt.Ltd
05.2017 - 12.2017
Network Administrator
Ksolves India Pvt.Ltd
10.2016 - 05.2017
Cisco Certified Network Associate - Computer Networking
Aptron Solutions Private Limited
RHCSA - Linux, Python, DevOps, Cisco, AWS Training
Red Hat Linux
MBA - Information Technology
DY Patil University
High School Diploma -
MS College
B.Tech - Electrical, Electronics And Communications Engineering
IIMT College of Management