Sunny
Delhi
Summary
Dynamic professional with proven expertise in customer service and product knowledge. Strong background in training staff and enhancing customer satisfaction through effective communication and leadership. Extensive experience in retail management and customer engagement, with a focus on inventory management and team training. Consistently drives improvements in service standards and operational efficiency.
Overview
11
11
years of professional experience
Work History
Samsung SEC
Quess corp India Pvt. Ltd.
Delhi
10.2021 - Current
- Provided expert assistance to customers in product selection and inquiries.
- Maintained organized merchandise displays and ensured optimal inventory levels.
- Trained new associates on store policies and operational procedures.
- Collaborated with team members to elevate customer service standards.
- Demonstrated consistent excellence in customer service interactions.
Senior Product Consultant
Denave India Pvt. Ltd.
Delhi
05.2017 - 10.2021
- Engaged customers to identify needs and recommend appropriate products.
- Resolved customer inquiries promptly, enhancing overall satisfaction.
- Trained new sales associates on procedures to ensure consistency in service.
- Updated inventory records to maintain accurate product availability.
Office Executive
AG DISTRIBUTION
Delhi
06.2016 - 05.2017
- Coordinated scheduling for meetings and appointments across departments.
- Assisted in preparing and distributing internal communications to staff.
- Managed data integrity across multiple databases for effective reporting and analysis.
- Collaborated with departments to gather requirements for data management projects.
Assistant Store Manager
The mobile store
Delhi
06.2014 - 12.2015
- Managed daily store operations to ensure seamless functioning.
- Handled customer inquiries, complaints, and returns with efficiency.
- Trained new staff on customer service practices and product knowledge.
- Addressed customer complaints through active listening, documentation, and solution provision.
Education
High School Diploma -
Commercial Senior Secondary School
Bachelor of Arts -
IGNOU
Delhi Skills
- Customer service
- Product knowledge
- Inventory management
- Sales training
Languages
Hindi
First Language
English
Elementary (A2)
A2
Accomplishments
Nokia has given me the Best Achiever of the Month trophy in 2019
Samsung has given me a Shining Star certificate in 2024 and 2025
Custom
- Microsoft Office (Word, Excel)
- Email communication with the client and internet knowledge
Timeline
Samsung SEC
Quess corp India Pvt. Ltd.
10.2021 - Current
Senior Product Consultant
Denave India Pvt. Ltd.
05.2017 - 10.2021
Office Executive
AG DISTRIBUTION
06.2016 - 05.2017
Assistant Store Manager
The mobile store
06.2014 - 12.2015
High School Diploma -
Commercial Senior Secondary School
Bachelor of Arts -
IGNOU