Sunny Atolia
New Delhi
Summary
- Seeking a challenging position in your esteemed organization that will challenge my skills and utilize my technical and problem solving abilities and to excel in this progressive environment to my fullest potential.
- Proficient in grasping new technical concepts and utilizing the same in an effective manner.
- Dynamic Area Business Manager with 7 Year & 6 months of experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales life cycles with focus on territory expansion.
Overview
9
9
years of professional experience
1
1
Language
Work History
AREA BUSINESS MANAGER
PARK
10.2020 - Current
- Managed the B2C Parking vertical for the Delhi region
- Enhanced onboarding processes, resulting in a 70-75% increase in the integration of new parking sites
- Facilitated the onboarding of contractors and operators, significantly boosting the utilization of the Contractor dashboard within the app tailored for their needs
- Led the creation of new Point of Sale (POS) requirements, achieving an 80% improvement in the entire sales process, from pre-sales to post-sales service
- Oversaw and managed teams of Area Executives, responsible for daily site audits, reconciliations, and the resolution of POS-related issues
- Achieved a 70% success rate in closing Parking requirements for concerts/events, from creating demand to handling operations at the site and reconciliation
- Effectively handled, managed, and closed hardware and valet business by 68%, encompassing the entire process from creating demand to handling operations at the site and reconciliation
- Demonstrated a notable reduction in CID by 65% and a substantial increase in daily transactions by 170%
- Full Stack Parking Management: Successfully oversaw comprehensive parking operations at prominent malls, including Gaur City Center and Pacific Malls
- Implemented and enhanced full-stack parking management systems for optimized efficiency.
KEY ACCOUNT MANAGER
OYO
04.2018 - 08.2019
- Responsible for streamlining sales & booking operations process and end-to-end query management
- Training and mentoring team with updates, products, processes and sales etiquette
- Issue resolution by identifying gaps and coordinating with multiple stakeholders internally
- Resolving and addressing to client's concerns, escalations and feedback promptly
- Interaction with vendors to build a good relationship after & before sales
- B2B channel interaction in holiday packages
- Handling appropriate hub with approx 30 demand managers to active monthly targets
- Resolving client queries within a TAT to close a sale asap
- Travelling across hubs in India to train/mentor demand mangers about the products
- Setting a monthly targets for demand mangers and providing daily reports to their perspective sales head
- Handling sales & post sales queries in FD & FIT
- Exceeded sales goals and accomplish business objectives by inspiring staff and promoting target products
- Personal interaction with TA and Corporate clients to build relation and increase business
- Moved in Packages Product where handling Ladakh Fixed Departure (Ops) and North East Fixed Departure.
SENIOR EXECUTIVE
GOIBIBO
08.2016 - 01.2018
- Worked as a senior executive sales and achieving monthly targets
- Handling B2C queries and calls
- Organized international and domestic travel arrangements for customers as per their requirements, including all transportation and hotel stays
- Responsible for streamlining booking operations process and end-to-end query management
- Hotel contracting and listing to increase profits of the company.
EXECUTIVE
MAKEMYTRIP
01.2015 - 07.2016
- Working as a Travel expert sales and achieving monthly targets
- Maintaining quality as per company standard
- Problem analysis and problem solving
- Handling B2C inbound calls to provide on call resolution
- Providing brief information of the product and to create urgency on call to close the sale on first call
- Cross and upsell of the products
- End to end resolution before and after sales.
Education
Senior Secondary -
Guru Harkrishan Public School
New Delhi 04.2001 -
B.com (H) -
Delhi University
New Delhi 04.2001 -
Skills
Adaptability and ability to work under pressureundefined
Timeline
AREA BUSINESS MANAGER
PARK
10.2020 - Current
KEY ACCOUNT MANAGER
OYO
04.2018 - 08.2019
SENIOR EXECUTIVE
GOIBIBO
08.2016 - 01.2018
EXECUTIVE
MAKEMYTRIP
01.2015 - 07.2016
Senior Secondary -
Guru Harkrishan Public School
04.2001 -
B.com (H) -
Delhi University
04.2001 -
More Information
I am an ambitious person who believes in hard work & commitment. Adapt in picking new skills. I like to keep busy and relishes new challenges. I hereby declare that all the information mentioned above is true to the best of my knowledge.
Personal Information
- Date of Birth: 02/21/93
- Nationality: Indian
- Marital Status: Unmarried
Similar Profiles
Christopher CarsonChristopher Carson
Youth Football Coach at ParkYouth Football Coach at Park
Sunil KumarSunil Kumar
Senior Software Engineer at ParkSenior Software Engineer at Park
EMMA BRADYEMMA BRADY
Youth Conservation Corps (YCC) crewmember at York River State Park, Sky Meadows State Park, and Grayson Highlands State ParkYouth Conservation Corps (YCC) crewmember at York River State Park, Sky Meadows State Park, and Grayson Highlands State Park
SIDDHARTH SHANKARSIDDHARTH SHANKAR
Subject Matter Expert-Back Office Executive at EXL Service Ltd.Subject Matter Expert-Back Office Executive at EXL Service Ltd.
Satyam DhawanSatyam Dhawan
Senior Software Engineer at EmidsSenior Software Engineer at Emids