Sunny Bhatia
Delhi
Summary
Experienced Chat Support Representative with over two years of delivering exceptional customer service and resolving complex issues. Skilled in fostering a collaborative team environment, managing escalations, and enhancing operational efficiency. Strong interpersonal and problem-solving skills utilized to optimize customer satisfaction and support team performance. Committed to maintaining high standards of service and driving continuous improvement in support operations.
Overview
3
3
years of professional experience
Work History
Chat support representative
09.2022 - Current
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
Education
Graduation - b.a programme
Delhi University
03.2017
Diploma - tour travels and airport handling
Ymca institute
01.2017
Skills
- Collaborative teamwork
- Analytical problem solving
- Effective communication skills
- E-mail etiquette
- Operational Efficiency
- Team leadership
- Proficient in Microsoft PowerPoint
- Rapid learner
- Effective time allocation
- Strong verbal and written communication
Languages
Hindi
English
Timeline
Chat support representative
09.2022 - Current
Diploma - tour travels and airport handling
Ymca institute
Graduation - b.a programme
Delhi University
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