SUNNY BHIDE
Powai
Summary
Ambitious professional targeting dynamic role in Human Resources shared services, leveraging expertise in HR operations, employee service delivery, and process enhancement to boost organizational efficiency; dedicated to optimizing HR systems, streamlining workflows, and elevating employee experience through data-driven solutions and technology integration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Human Resource Coordinator
Randstad India
08.2024 - 04.2025
- Managed end-to-end Background Verification (BGV) for collections businesses such as Affirm, White Label, Jefferson Capital, Amex UK, Amex US, Synchrony, SKY, Comcast , and Ceregy,TSB & Lloyds
- Initiated and processed BGV cases, ensuring timely resolution, TAT, and maintaining compliance.
- Coordinated BGV and drug test reports, identifying discrepancies, and highlighting suspected cases.
- Maintained accurate candidate documentation and ensured proper compliance.
- Provided administrative support to all employees, including filing, generating reports and locating data.
- Facilitated communications between management and staff, bridging gaps and promoting transparency.
- Maintained employee records by updating information in the HR management system.
- Assisted candidates with application processes by answering questions about application, performing background checks, & drug screening paperwork.
HR Coordinator
World Class Services
01.2023 - 07.2024
- Managed end-to-end documentation of the candidates ensuring compliance with company policies.
- Verified and maintained accurate company records, contract and onboarding documents.
- Coordinated with the candidates & internal team to streamline documentation process; Ensured confidentiality and security of sensitive candidate information.
- Assisted in audit & compliance checks related to employee documentation.
- Ensured proper offer rollouts to selected candidates, coordinating with internal teams for smooth onboarding.
- Maintained accuracy in offer letter documentation and compliance with company policies.
- Followed up with the candidates to confirm acceptance and address any queries.
- Managed employee onboarding processes and prepared new hire documentation.
- Assisted in maintaining employee records using HR management software.
- Facilitated communication between employees and management regarding HR policies.
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
Sr. Customer Service Executive
Teleperformance Pvt Ltd
07.2022 - 01.2023
- Managed employment verification process for UK and US clients as a part of First Advantage (FADV).
- Communicated and followed up with the Human Resources teams and managers from various organisations in the UK and US to verify employment details efficiently.
- Verified UK & US candidates’ documentation address and other information to ensure accurate background employment verification.
- Tracked and recorded the status of verification progress and outcome for complete and audit purposes.
- Followed strict timelines and processes to ensure verification was completed within deadlines.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Followed company regulations, policies and processes.
- Followed scripts and processes to uphold brand standards.
- Streamlined processes for handling returns and exchanges, reducing turnaround time and improving customer feedback.
- Managed customer inquiries through multiple channels, ensuring timely responses.
- Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
Education
Stek It Education
07-2022
University of Mumbai
07-2021
HSC Maharashtra State Board
03-2018
SSC Maharashtra State Board
06-2016
Skills
- Organizational skills
- Compliance knowledge
- Decision-making skills
- Onboarding skills
- Background verification
- Data Management
- Employee engagement
- HR software proficiency
- Interpersonal communication
- Confidentiality maintenance
- Oral and written communication
- Grievance management
- Payroll management
Certification
- Human Resource Matrix and Analysis
- Human Resource Management
- Human Resource- Senior Professionals
- Human Resources Artificial Intelligence
- Power BI
- Generative AI
- Payroll Accounting
• Certification Compensation Essentials : Foundation and Strategic Planning
• Certification Specialization in Compensation and benefits
Accomplishments
- Cultural coordinator for first & second year of college organized and coordinated for cultural events.
- Certification in street play Performance. Performed and raised awareness on social issues such as women empowerment, human and child trafficking, traffic rules, diseases, Mumbai police, elections.
Hobbies and Interests
- Reading
- Interacting with people
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 06/21/98
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Human Resource Coordinator
Randstad India
08.2024 - 04.2025
HR Coordinator
World Class Services
01.2023 - 07.2024
Sr. Customer Service Executive
Teleperformance Pvt Ltd
07.2022 - 01.2023
Stek It Education
University of Mumbai
HSC Maharashtra State Board
SSC Maharashtra State Board
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