Listening Instruments
Sunny Chhetri
Network Operations
Shillong,ML
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and good organizational skills. Would always have clear understanding what to deliver and how the business can grow in terms of quality , cost and time .
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Network Operations Associate
Accenture
Bangalore, Karnataka
03.2016 - 03.2019
- As an Associate : With the accountability of providing the product structure considering the budget of the customers .Planned and design circuits for Small Medium and Medium Large Enterprises with the UK based client's network elements(HFC , Fibre networks) for their diversionary works and new build growth
- Role of a Queue Manager - Whilst monitoring and analyzing the flow of multiple variants of tasks , dispatching it to the resources as per their skill set and assisting them with their queries and providing the visual reports to the management , prioritizing the SLA's / KPI with the utmost quality.
- Role of a Trainer - Providing the depth understanding of networks infrastructure design with the hands on end to end planning of diversionary schemes or project knowledge.
Network Operations Analyst
Accenture
Bangalore, Karnataka
03.2019 - 06.2020
- Managed team of 22 employees who were assisting 1600 Field Technicians with their technical queries / regular scheduling of the tasks / managing their appointments , time off or request and overseeing training , and professional growth of employees.
- Saved £4,167 Monthly and ongoing by implementing cost-saving initiatives that addressed long-standing problems.
- Worked closely with the Client's Field Operations Managers to maintain optimum levels of communication to effectively and efficiently complete projects.
- Managed team's Quality Assurance Program including internal audits and field engineers surveys.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Created plans and communicated deadlines to ensure projects were completed on time.
Financial Accounts Advisory Analyst
Accenture
Bangalore, Karnataka
06.2020 - Current
- Managing team of 21 employees planning and designing the end to end network route of multiple cities in the UK consisting of approx 11,500 to 21,000 premises for the UK based telecommunications client and overseeing training , and professional growth of employees.
- Developing and strengthening the management systems and processes of an organization to improve performance and create value for stakeholders
- Carried out day-day-day duties accurately and efficiently collaborating with the various Project Coordinator and the Managers of multiple essential infrastructure services provider of UK to complete the task seamlessly.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Education
Bachelors in Computer Application - Computer Applications
Annamalai University
Shillong, India 03.2009 - 04.2012
Master of Computer Applications - Computer Science
Presidency College
Bangalore, India 03.2013 - 04.2016
Skills
Financial report analysis
Activity diagrams
Business needs analysis
Project Management
Data Analysis
Process Mapping
Data formatting
Critical thinking
Multitasking abilities
Project planning
Operations analysis
Employee reviews
Microsoft Office Suite
Analytical skills
Teambuilding
Data visualizations
Employee Evaluation
Client Service
Accomplishments
- Won Top Gun India 2016 - Only planner to be invited from the client for an interaction purpose to Singapore which helped Bangalore Team Collaborating with the Philippines Team
- Won Star of Business Awards 2019
- Won Extra Mile Award from the Client 2019
- Received recognitions for a Team Player 2020
- Supervised 2 teams of more than 20 staff members for 2 different line of business between 2019-21
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Financial Accounts Advisory Analyst
Accenture
06.2020 - Current
Network Operations Analyst
Accenture
03.2019 - 06.2020
Network Operations Associate
Accenture
03.2016 - 03.2019
Master of Computer Applications - Computer Science
Presidency College
03.2013 - 04.2016
Bachelors in Computer Application - Computer Applications
Annamalai University
03.2009 - 04.2012