SUNNY DOGRA
Mumbai
Summary
Results-driven Senior Inside Sales Manager with over 12 years of experience leading high-performing teams and managing a team of 4 sales professionals. Proven expertise in IT staff augmentation and digital transformation projects across diverse industries, with a focus on North America, the UK, and Europe. Successfully spearheaded a $1 million digital transformation project for OakNorth Bank (UK) and delivered strategic IT staffing solutions for global aviation leader SITA. Adept at driving sales growth, developing client relationships, and implementing strategic initiatives to exceed targets. A skilled leader with a commitment to fostering team collaboration, delivering exceptional results, and adapting to dynamic market demands. Proficient in end-to-end sales processes, team coaching, and navigating complex negotiations to secure business success. Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.
Overview
18
18
years of professional experience
Work History
Freelancer IT Staffing & Digital Transformation
Infoway Solutions
Mumbai
06.2024 - Current
- Collaborated with team members to develop creative ideas for upcoming projects
- Identified needs of customers promptly and efficiently
- Organized client meetings to provide project updates
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Analyzed key performance indicators to identify effective strategies
- Maintained positive working relationship with fellow staff and management
- Implemented strategies to take advantage of new opportunities
- Worked closely with human resources to support employee management and organizational planning
- Determined consumer needs to provide products and services appealing to larger market
Sr. Inside Sales Manager Team Lead
RSystems pvt ltd
Mumbai
07.2022 - 06.2024
- Company Overview: (North America, UK & Europe Region)
- Implemented initiatives designed to improve customer service levels across all channels
- Collaborated with other departments to develop integrated solutions for customers
- Developed marketing campaigns targeted at specific demographic groups
- Negotiated contracts with vendors to secure advantageous pricing terms on products and services
- Created reports summarizing daily, weekly, monthly sales activity for management review
- Developed and implemented innovative strategies to increase sales revenue
- Recommended process improvements to streamline operations and maximize efficiency
- Conducted weekly meetings with the sales team to review performance metrics and discuss opportunities for improvement
- Assisted in developing promotional materials such as brochures or flyers
- Lead inside sales meetings to outline projected goals and marketing campaigns
- Worked with marketing department to prepare campaigns for lead generation
- (North America, UK & Europe Region)
Manager Sales
Xebia India
Mumbai
04.2021 - 07.2022
- Company Overview: (North America, UK & Europe Region)
- Generating leads from new and existing clients
- Creating a database from ZoomInfo and LinkedIn
- Solutions selling services: Appian, OutSystems, Salesforce support, and license
- Set up introductory meetings
- To maintain and expand relationships with large, multi-location corporations for achieving assigned sales targets
- Reach the decision maker (CEO, CTO, Director of IT, or any relevant position), introduce the firm, and get the requirements
- Sign the NDA if required, and get the project overview and technical specification from the prospect
- Schedule the call with technical expertise, and share the proposal with the prospect
- Follow up with the prospect to get them on board
- Generate revenue and search for new prospects via LinkedIn or any other relevant portal
- Coordinate with the operations for any technical concerns
- Conducted performance evaluations, providing feedback and coaching for team development
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
- Enhanced team morale and retention through recognition programs and career development opportunities
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- (North America, UK & Europe Region)
Business Development Inside Sales
Intelliswift Software Pvt ltd
Mumbai
12.2019 - 03.2021
- Company Overview: (North America, UK & Europe Region)
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed
- Evaluated existing systems and procedures for effectiveness; identified opportunities for improvement; developed plans for implementation
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees
- Established effective communication channels between departments to ensure information is shared accurately and efficiently
- Analyzed data from various sources such as customer surveys or market research studies to inform decisions about product development or customer service initiatives
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires
- Created a positive work environment by setting clear expectations and providing resources necessary for success
- Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible
- Developed and implemented team-building strategies to promote collaboration and cohesion
- Oversaw daily workloads and workflow for smooth operations
- (North America, UK & Europe Region)
Inside Sales Business Development Manager
Abacus Infosystem Pvt Ltd
Mumbai
11.2017 - 10.2019
- Company Overview: (UK, North America & Europe Region)
- Market research is conducted to develop new clients
- Identifying potential clients and the decision-makers within the client organization
- Building a pipeline for the opportunities through primary and secondary research
- Maintaining an ongoing relationship with prospective clients, continuously assessing, and communicating
- To establish client/prospect rapport, and to persuasively present and represent business capabilities
- Identifying opportunities for campaigns, services, and distribution channels that will lead to an increase in sales
- Cold call as appropriate within our market or geographic area to ensure a robust pipeline of opportunities
- Need to build a sales pipeline via outbound calling, email communications, and other direct marketing methods
- Qualifying all sales leads, allocating as appropriate, and driving leads through the sales process by initiating face-to-face appointments or conference calls
- (UK, North America & Europe Region)
Inside Sales Business Development Manager
Infoway Solutions
04.2014 - 10.2017
- Company Overview: (UK, North America & Europe Region)
- To maintain and expand relationships with large, multi-location corporate for achieving assigned sales targets
- Market research to develop new clients
- Identifying potential clients, and the decision makers within the client organization
- Building a pipeline for the opportunities through primary and secondary research
- Maintaining an ongoing relationship with prospective clients continuously assessing and communication
- To establish client/prospect rapport and to persuasively present and represent business capabilities
- Identifying opportunities for campaigns, services and distribution channels that will lead to an increase in sales
- Cold Call as appropriate within our market or geographic area to ensure robust pipeline of opportunities
- Need to build a sales pipeline via outbound calling, email communications, and other direct marketing methods
- Qualifying all sales leads, allocate as appropriate, and drive leads through the sales process by initiating face-to-face appointments or conference call
- Have to follow up with Business Development Manager or reporting manage post meeting to get the feedback about the conversation with prospect
- Need to Meet daily, weekly, and monthly phone and email communication goals in accordance with strategic plan
- (UK, North America & Europe Region)
Inside Sales Senior Business Development
Zenith InfoTech
Mumbai
02.2012 - 04.2014
- Company Overview: (UK, North America & Europe Region)
- Contact the Cisco & Microsoft Reseller who are into Cloud Computing, Virtualization
- Contact the authorize person (CTO,CEO,VP) of the firm offer them channel Partnership
- Convert the Lead into Demonstration & follow-up on the Leads
- Research for the IT firms or Resellers from the given data
- Arrange for Demo if reseller is interested
- (UK, North America & Europe Region)
Relationship Officer
Acubes Solutions Pvt. Ltd.
Mumbai
08.2007 - 02.2012
- Need to Visit Multiple organisations to meet the HR Head or HR Manager as per the given leads
- Coordinate with HR gets the right candidate as per the Firm requirement & close the leads
- Get the business from given Leads
- Meet the sales target quarterly
Education
Graduation - Commerce
Kalinga University
Raipur07.2016
Higher Secondary Certificate - Commerce
Delhi University (National College)
Mumbai, India05.2010
Secondary School Certificate -
B.M.S School
Mumbai, India10.2002
Skills
- Problem-solving skills
- Multi-tasking
- Customer interaction
- MS applications
- MS Word
- PowerPoint
- Excel
- Outlook
- Strategic Planning
- Partnership Development
- Market Analysis
- Database Development
- Sales channel analytics
- Influencing
- Negotiating
- Cross-functional team leadership
- Account Management
- Market Knowledge
- Sales Team Leadership
- Pipeline Management
- Sales strategy development
- Sales Development
- Sales Coaching
Hobbies and Interests
Playing & watching Cricket
Languages
- English, First Language
- Hindi, A1 Beginner
Timeline
Freelancer IT Staffing & Digital Transformation
Infoway Solutions
06.2024 - Current
Sr. Inside Sales Manager Team Lead
RSystems pvt ltd
07.2022 - 06.2024
Manager Sales
Xebia India
04.2021 - 07.2022
Business Development Inside Sales
Intelliswift Software Pvt ltd
12.2019 - 03.2021
Inside Sales Business Development Manager
Abacus Infosystem Pvt Ltd
11.2017 - 10.2019
Inside Sales Business Development Manager
Infoway Solutions
04.2014 - 10.2017
Inside Sales Senior Business Development
Zenith InfoTech
02.2012 - 04.2014
Relationship Officer
Acubes Solutions Pvt. Ltd.
08.2007 - 02.2012
Graduation - Commerce
Kalinga University
Higher Secondary Certificate - Commerce
Delhi University (National College)
Secondary School Certificate -
B.M.S School
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