Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Education and Training
Timeline
CustomerServiceRepresentative
SUNNY DOGRA

SUNNY DOGRA

IT Sales Professional
Mumbai,MH

Summary

LinkedIn profile :- https://www.linkedin.com/in/nsunny81sunnydogra

  • Results-driven Senior Inside Sales Manager with over 12 years of experience leading high-performing teams and managing a team of 4 sales professionals. Proven expertise in IT staff augmentation and digital transformation projects across diverse industries, with a focus on North America, the UK, and Europe. Successfully spearheaded a $1 million digital transformation project for OakNorth Bank (UK) and delivered strategic IT staffing solutions for global aviation leader SITA. Adept at driving sales growth, developing client relationships, and implementing strategic initiatives to exceed targets. A skilled leader with a commitment to fostering team collaboration, delivering exceptional results, and adapting to dynamic market demands. Proficient in end-to-end sales processes, team coaching, and navigating complex negotiations to secure business success. Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.

Overview

18
18
years of professional experience

Work History

Sr. Business Development Manager @

Royal Cyber Inc. (North America, Canada, UK & Europe region)
Mumbai
01.2025 - Current
  • Collaborated with team members to develop creative ideas for upcoming projects.
  • Identified the needs of customers promptly and efficiently.
  • Organized client meetings to provide project updates.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Analyzed key performance indicators to identify effective strategies.
  • Maintained positive working relationship with fellow staff and management.
  • Implemented strategies to take advantage of new opportunities.
  • Worked closely with human resources to support employee management and organizational planning.
  • Determined consumers need to provide products and services appealing to a larger market.
  • Collaborated with senior management to define strategy objectives and align resources accordingly.
  • Prepared detailed reports on key performance metrics such as revenue growth and customer retention.
  • Developed and implemented strategic business plans for new market opportunities.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Sr. Inside Sales Manager Team Lead @

R Systems pvt ltd (North America, UK & Europe Region)
Mumbai
07.2022 - 06.2024
  • Implemented initiatives designed to improve customer service levels across all channels.
  • Collaborated with other departments to develop integrated solutions for customers.
  • Developed marketing campaigns targeted at specific demographic groups.
  • Negotiated contracts with vendors to secure advantageous pricing terms on products and services.
  • Created reports summarizing daily, weekly, monthly sales activity for management review.
  • Developed and implemented innovative strategies to increase sales revenue.
  • Recommended process improvements to streamline operations and maximize efficiency.
  • Conducted weekly meetings with the sales team to review performance metrics, and discuss opportunities for improvement.
  • Assisted in developing promotional materials such as brochures or flyers.
  • Lead inside sales meetings to outline projected goals and marketing campaigns.
  • Worked with marketing department to prepare campaigns for lead generation.

Manager Sales @

Xebia India (North America, UK & Europe Region)
Mumbai
04.2021 - 07.2022
  • Generating leads from new and existing clients.
  • Creating a database from ZoomInfo and LinkedIn.
  • Solutions selling services: Appian, OutSystems, Salesforce support, and license.
  • Set up introductory meetings.
  • To maintain and expand relationships with large, multi-location corporations for achieving assigned sales targets.
  • Reach the decision maker (CEO, CTO, Director of IT, or any relevant position), introduce the firm, and get the requirements.
  • Sign the NDA if required, and get the project overview and technical specification from the prospect.
  • Schedule the call with technical expertise, and share the proposal with the prospect.
  • Follow up with the prospect to get them on board.
  • Generate revenue and search for new prospects via LinkedIn or any other relevant portal.
  • Coordinate with the operations for any technical concerns.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.

Business Development Inside Sales @

Intelliswift Software Pvt ltd (North America, UK & Europe Region)
Mumbai
12.2019 - 03.2021
  • Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback, and took corrective action when needed.
  • Evaluated existing systems and procedures for effectiveness; identified opportunities for improvement; developed plans for implementation.
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Established effective communication channels between departments to ensure information is shared accurately and efficiently.
  • Analyzed data from various sources, such as customer surveys or market research studies, to inform decisions about product development or customer service initiatives.
  • Identified training needs, created a comprehensive onboarding program, and conducted orientation sessions for new hires.
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.
  • Implemented process improvements aimed at increasing efficiency while reducing costs, wherever possible.
  • Developed and implemented team-building strategies to promote collaboration and cohesion.
  • Oversaw daily workloads and workflow for smooth operations.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Inside Sales Business Development Manager @

Abacus Infosystem Pvt Ltd (UK, North America & Europe Region)
Mumbai
11.2017 - 10.2019
  • Market research is conducted to develop new clients.
  • Identifying potential clients and the decision-makers within the client organization.
  • Building a pipeline for the opportunities through primary and secondary research.
  • Maintaining an ongoing relationship with prospective clients, continuously assessing, and communicating.
  • To establish client/prospect rapport, and to persuasively present and represent business capabilities.
  • Identifying opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
  • Cold call as appropriate within our market or geographic area to ensure a robust pipeline of opportunities.
  • Need to build a sales pipeline via outbound calling, email communications, and other direct marketing methods.
  • Qualifying all sales leads, allocating as appropriate, and driving leads through the sales process by initiating face-to-face appointments or conference calls.

Inside Sales Business Development Manager @

Infoway Solutions (UK, North America & Europe Region)
04.2014 - 10.2017
  • To maintain and expand relationships with large, multi-location corporate for achieving assigned sales targets
  • Market research to develop new clients
  • Identifying potential clients, and the decision makers within the client organization
  • Building a pipeline for the opportunities through primary and secondary research
  • Maintaining an ongoing relationship with prospective clients continuously assessing and communication
  • To establish client/prospect rapport and to persuasively present and represent business capabilities
  • Identifying opportunities for campaigns, services and distribution channels that will lead to an increase in sales
  • Cold Call as appropriate within our market or geographic area to ensure robust pipeline of opportunities
  • Need to build a sales pipeline via outbound calling, email communications, and other direct marketing methods
  • Qualifying all sales leads, allocate as appropriate, and drive leads through the sales process by initiating face-to-face appointments or conference call
  • Have to follow up with Business Development Manager or reporting manage post meeting to get the feedback about the conversation with prospect
  • Need to Meet daily, weekly, and monthly phone and email communication goals in accordance with strategic plan

Inside Sales Senior Business Development @

Zenith InfoTech (UK, North America & Europe Region)
Mumbai
02.2012 - 04.2014
  • Contact the Cisco & Microsoft Reseller who are into Cloud Computing, Virtualization
  • Contact the authorize person (CTO,CEO,VP) of the firm offer them channel Partnership
  • Convert the Lead into Demonstration & follow-up on the Leads
  • Research for the IT firms or Resellers from the given data
  • Arrange for Demo if reseller is interested

Relationship Officer @

Acubes Solutions Pvt. Ltd.
Mumbai
08.2007 - 02.2012
  • Need to Visit Multiple organisations to meet the HR Head or HR Manager as per the given leads
  • Coordinate with HR gets the right candidate as per the Firm requirement & close the leads
  • Get the business from given Leads
  • Meet the sales target quarterly

Education

Graduation - Commerce

Kalinga University, Raipur
07-2016

Higher Secondary Certificate - Commerce

Delhi University (National College)
05-2010

Secondary School Certificate -

B.M.S School
10-2002

Skills

  • Strong problem-solving skills
  • Demonstrated ability to work in a fast paced, high pressure, target driven environment, ability to multi-task
  • Enthusiastic and positive approach to customer interactions
  • Intermediate knowledge on MS applications
  • MS Word, PowerPoint, Excel and Outlook database
  • Strategic Planning
  • Partnership Development
  • Market Analysis
  • Database Development
  • Sales channel analytics
  • Influencing and negotiating
  • Cross-functional team leadership
  • Account Management
  • Market Knowledge
  • Sales Team Leadership
  • Pipeline Management
  • Sales strategy development
  • Sales Development
  • Sales Coaching

Personal Information

Hobbies: Playing & watching Cricket

Languages

English
First Language
Hindi
Beginner
A1

Education and Training

false

Timeline

Sr. Business Development Manager @

Royal Cyber Inc. (North America, Canada, UK & Europe region)
01.2025 - Current

Sr. Inside Sales Manager Team Lead @

R Systems pvt ltd (North America, UK & Europe Region)
07.2022 - 06.2024

Manager Sales @

Xebia India (North America, UK & Europe Region)
04.2021 - 07.2022

Business Development Inside Sales @

Intelliswift Software Pvt ltd (North America, UK & Europe Region)
12.2019 - 03.2021

Inside Sales Business Development Manager @

Abacus Infosystem Pvt Ltd (UK, North America & Europe Region)
11.2017 - 10.2019

Inside Sales Business Development Manager @

Infoway Solutions (UK, North America & Europe Region)
04.2014 - 10.2017

Inside Sales Senior Business Development @

Zenith InfoTech (UK, North America & Europe Region)
02.2012 - 04.2014

Relationship Officer @

Acubes Solutions Pvt. Ltd.
08.2007 - 02.2012

Graduation - Commerce

Kalinga University, Raipur

Higher Secondary Certificate - Commerce

Delhi University (National College)

Secondary School Certificate -

B.M.S School

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