Summary
Overview
Work History
Education
Skills
Accomplishments
Willingness to travel
Personal Information
Location Preferences
Timeline
Hi, I’m

SUNNY DUA

Global IT Strategy and Transformation | Program Management | Telecom & IT Consulting | IT Operations
SUNNY DUA

Summary

20 years of experience in IT and Telecom Operations, Program Management, Global Transformation, Telecom and IT Consulting, I have hands-on experience in strategy and transformation. I excel at developing and executing cutting-edge Go-To-Market strategies. I leverage advanced analytics and AI-driven business transformations to deliver measurable results. Combining industry exposure of working with partners SAP, Service Now, BMC, Oracle, Red Hat and corresponding Implementation experience, I bring a nuanced understanding to CXO-level discussions & deliver actionable solutions that align with strategic goals. I have experience in leading distributed teams spread across multiple geographies (Sweden, Vietnam, Romania, Indonesia, Germany and East Africa). My leadership is rooted in integrity, empathy, resilience, and active listening, empowering my team and fostering client success.

Overview

20
years of professional experience
4
years of post-secondary education
3
Languages

Work History

Opentext

Program Manager - Vodafone Account
05.2023 - Current

Job overview

  • Account Management and Responsible for Add on Sales for Vodafone Idea Account
  • End-to-end tech strategy across functions to support digital transformation initiatives for Vodafone Idea Account
  • Responsible for strategy review with Professional Services Director for Vodafone Idea Account
  • Working on Solutions Impacting the length and breadth of Vodafone Idea, impacting about 4500 employees
  • Managing the whole IT DC/DR environment of Network Managers for Vodafone Idea including TeMIP, Firewalls, Network Devices and Service Management applications
  • Automation of complex telecom routines with use of Python and Ansible and use of ML and AI
  • Enable automation to support large scale Network expansion
  • Unified Healthcheck systems to predict cross dependencies and enable faster fault resolutions
  • Multi-Level dashboards to supercharge Network Monitoring

Microfocus

Program Manager - PSU and Telecom Projects
12.2020 - 04.2023

Job overview

  • Solutioning, RFP and Tendering process for PSU Requirements
  • Implementation of projects for Microfocus Suite of tools, Operations Business Suite, Cloud Optimizer, SM, SMAX, NNMI, NA and APM
  • Customer covered including Smart Cities, ONGC Service Management, Indian Oil SAP HANA and Central Board of Direct Taxes Server Automation Programs

ST Engineering and Electronics Singapore

National Account Manager - Airport Authority of India
09.2018 - 11.2020

Job overview

  • Undergone extensive training on Airport Simulators in Singapore by ST Engineering
  • Airport Simulator Program on behalf of ST Engineering and Electronics, Singapore
  • Contract fulfillment as PM for Airports Authority of India, to set up the Simulator Sites in Prayagraj and Hyderabad
  • This included the complete civil set up, 3D Projection Arena, acoustic insulation, Industrial HVAC, UPS, Earthing and Servers Set up
  • Responsible compliance and achieve UAT closure
  • Pre and Add on Sales for requirements of Airports Authority of India for our partner
  • Fulfilment of tender of Digital Voice Recorders in 67 Airports in India, together with Voxtronic GmBH, Austria

Ericsson India Global Services / Ericsson India Pvt Limited

Global Transition and Transformation Manager
12.2004 - 10.2017

Job overview

  • Took Care of Sales and financials reporting for 11 countries covered under East Africa Account
  • Driven New tool design based on SAP reporting for 24 countries for better reporting and implemented across Africa account
  • Global Business Off shoring, Transition & Transformation of end-to-end Programs from multiple places to the 4 delivery centers
  • Merger & Acquisition responsibility for an acquisition by Ericsson to absorb resources, and valuation as per US laws and regulations
  • ASP (3rd Party Management) handling for BTS Site Installation (In building solution, mobile sites, and Cow Sites
  • Audit leadership and liaison with 3rd parties for ISO 27001, ISO 20001, SAS70, ISO 14001, and TRAI
  • Network Operation Centre and Data center design
  • Migration of NOC tools from single to global environment
  • Remedy ARS 7 implementation in NOC and responsibility of user change request, execution, training, and maintenance

Education

GND University
Amritsar

B. Tech from Electronics & Communication
01.1999 - 01.2003

University Overview

GPA: 69.4%

Skills

Strategic Sourcing & Contract Negotiation

Accomplishments

  • Go to guy to start a new program or strategic initiative.
  • Global Transition and Transformation Programs across various countries upward of Budget $14Mn.
  • Currently driving a large-scale Automation Program for Telecom Company with extended use of Machine Learning and AI.
  • Account Management for Aviation PSU in India and delivering a full scope of Airport Simulators in 2 Indian Cities.
  • Service Management Implementation Programs for Large Indian Bank and Oil PSU.
  • Business Process Improvement Advocate for Best Practices leading to 14% improvement in cross-departmental implementation of strategic initiatives.
  • Implemented Inhouse P&L Software solution across Africa Account for Sales and Backlog Management for the Head of the region.

Willingness to travel

60%

Personal Information

  • Number of Children: 1
  • Date of Birth: 12/06/81
  • Marital Status: Married

Location Preferences

  • Bangalore IN
  • UAE
  • Singapore

Timeline

Program Manager - Vodafone Account

Opentext
05.2023 - Current

Program Manager - PSU and Telecom Projects

Microfocus
12.2020 - 04.2023

National Account Manager - Airport Authority of India

ST Engineering and Electronics Singapore
09.2018 - 11.2020

Global Transition and Transformation Manager

Ericsson India Global Services / Ericsson India Pvt Limited
12.2004 - 10.2017

GND University

B. Tech from Electronics & Communication
01.1999 - 01.2003

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SUNNY DUAGlobal IT Strategy and Transformation | Program Management | Telecom & IT Consulting | IT Operations