SUNNY GOEL

U.S. Banking Client (Payments & Card Services)

• Developed and enhanced Assembler, COBOL-DB2, SAS, and JCL programs for funds movement, customer data management, and transaction processing in the core banking system.
• Designed and implemented batch and online utilities ensuring high performance, reliability, and scalability.
• Performed requirement analysis, technical design, and root-cause investigation for complex production issues.
• Collaborated with stakeholders to define project scope, timelines, and resource allocation.

Software Engineer – IBM Tivoli Output Manager (ITOM) for z/OS
Rocket Software (IBM Partner)

• Enhanced ITOM by developing new features and capabilities based on customer requirements.
• Provided L4 customer support, including issue resolution and technical guidance.
• Performed root-cause analysis and fixed product defects to improve reliability.
• Optimized system performance by refining product code and DB2 indexing.

U.S. Banking Client (Payments & Card Services)

• Developed and enhanced Assembler, COBOL-DB2, SAS, and JCL programs for funds movement, customer data management, and transaction processing in the core banking system.
• Designed and implemented batch and online utilities ensuring high performance, reliability, and scalability.
• Led Merger & Acquisition infrastructure integration projects — consolidated customer, account, and transaction data across multiple banking systems with minimal downtime.
• Performed requirement analysis, technical design, and root-cause investigation for complex production issues.

Software Engineer – Life70 (Insurance Administration & Agency Systems) - HLASM, COBOL
Insurance Domain (BFSI)

• Experienced the Legacy Insurance product developed by DXC Life70 Admin and Agency.
• Analyzed and resolved production incidents and abends, ensuring adherence to SLA timelines and high system availability.
• Delivered minor enhancements and service request implementations in alignment with business priorities.

PNA (Performance & Analytics Applications) - Unix & ORACLE
Global Investment Banking Client

• Provided 24/7 production support for analytics and reporting applications, managing global shares and funds data.
• Analyzed and resolved production issues and performance bottlenecks, ensuring minimal downtime and SLA compliance.
• Conducted preventive maintenance and system monitoring to maintain high service availability and stability
• Collaborated with onsite teams and clients for issue triage, root-cause analysis, and solution delivery under the onsite–offshore model.

Software Engineer –
U.S. Banking Client (Payments & Card Services)

• Developed and enhanced Assembler, COBOL-DB2, SAS, and JCL programs for core banking fund transfer and payment processing systems.
• Involved in requirement analysis, technical/functional design, coding, code reviews, and deployment of application modules.
• Handled Application Development and Maintenance (ADM), including defect fixes, production support, and performance improvements.
• Delivered technical training on Assembler programming and system architecture to project teams.