Sunny Kumar
Delhi
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Sales
Pratibha Enterprises
New Delhi
10.2022 - 04.2024
- Successfully served as a sales manager, responsible for handling customer inquiries, addressing doubts, and resolving issues to improve customer satisfaction and loyalty
- Devised and implemented effective strategies to build sales and generate revenue, resulting in increased stability and profitability for the organization
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Collaborated with cross-functional teams to streamline processes and enhance the overall customer experience
- Utilized persuasive communication and negotiation skills to close deals and secure new business opportunities for the company.
Sales
Jodo
New Delhi
04.2024 - 07.2024
- Liaised with students and admission department to facilitate documentation and application processing.
- Processed financial aid documents and completed basic verification of information.
- Assisted students in understanding academic application processes, admissions requirements and financial aid options.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelors in Arts -
INDRA GANDHI NATIONAL OPEN UNIVERSITY (IGNOU)
09.2023
Diploma - Civil Engineering
Vaish Technical Institute Rohtak
08.2020
Commerce -
Govt Sarvodaya Co-ed Vidyalaya, Intermediate
06-2017
Skills
- Calm Under Pressure
- Flexible and Adaptable
- Team Management
- Problem Resolution
- Patient assistance
Accomplishments
- Best Performer, Pratibha Enterprises.
- Attained top performer status for delivering exceptional customer service and consistently exceeding customer expectations.
- Received outstanding feedback from customers for providing prompt and efficient resolutions to their queries and issues.
- Instrumental in maintaining a high customer satisfaction rate of 92% through consistently delivering quality service and resolving customer concerns promptly.
Timeline
Sales
Jodo
04.2024 - 07.2024
Sales
Pratibha Enterprises
10.2022 - 04.2024
Bachelors in Arts -
INDRA GANDHI NATIONAL OPEN UNIVERSITY (IGNOU)
Diploma - Civil Engineering
Vaish Technical Institute Rohtak
Commerce -
Govt Sarvodaya Co-ed Vidyalaya, Intermediate
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