Sunny Kumar Jha
Assistant Executive Housekeeper
Ghaziabad
Summary
Results-driven Assistant Executive Housekeeper excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
ASSISTANT EXECUTIVE HOUSEKEEPER
HOLLAND AMERICA LINE
09.2022 - Current
- Maintained strict compliance with HESS regulations to ensure a safe working environment for staff members.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and orderliness in all areas of the hotel.
- Implemented proactive preventative maintenance measures to reduce the need for costly repairs or replacements in guest rooms and common areas.
- Reduced inventory costs by implementing effective linen and amenity management strategies.Assist the Executive Housekeeper in overseeing daily operations of housekeeping services on the cruise ship, ensuring adherence to company standards and maritime regulations.
- Supervise and train a team of [number] housekeeping staff, including cabin stewards and cleaners, to maintain high standards of cleanliness and service.
- Develop and implement cleaning schedules and procedures to optimize efficiency and guest satisfaction.
- Conduct regular inspections of guest cabins, public areas, and crew quarters to ensure cleanliness and proper maintenance.
- Manage inventory of cleaning supplies and equipment, placing orders and coordinating with suppliers as necessary.
- Handle guest requests and complaints related to housekeeping, providing timely and effective resolutions.
- Collaborate with other departments (e.g., guest services, maintenance) to ensure seamless operations and guest satisfaction.
HOUSEKEEPING SUPERVISOR LAUNDRY, LINEN AND UNIFORM
HOLLAND AMERICA LINE
05.2019 - 08.2022
- Developing and putting into operation the current system and technical advancement in the field of Laundry operations
- Formulating washing formula for stained loads
- Ensuring the washing of linen and uniform as per standard
- Maintenance and upkeep of all laundry equipment
- Co-ordinating with the Engineering Department about their routine maintenance of the equipment
- Developing new methods for increasing laundry efficiency
- Overall controlling and supervision of the Department
- Training and coordinating with supporting Departments
- Overseeing the laundry equipment preventive maintenance program
- Approving distribution of linen to guestrooms and food and beverage department areas
- Organizing training for the staff
- Planning and judging for uniform replacement
- Ensuring the uniform room inspects all uniforms daily for replacement and damage
- Performing other duties and services as assigned by the Executive housekeeper
- Conducting linen inventory and coordinating with manager for the linen/towel orders.
JUNIOR HOUSEKEEPER/ HOUSEKEEPING SUPERVISOR
HOLLAND AMERICA LINE
09.2015 - 05.2019
- Leading the inspection team for taking the final delivery of the guest and crew stateroom from the Fincantieri Contractors
- Assisting the loading team for the pre-opening of Ms Nieuw Statendam
- Setting up the team and guiding them towards the set up of all the guest stateroom
- Setting up the steward station and pantries as per the USPH Standard
- Training all the stateroom attendant to follow the company policies and standard of the housekeeping department
- In addition, have worked on 5 Ships in Holland America Line -Have been a part of the dry dock team on Ms Eurodam and have overseen the entire operation of 4 decks during the successful completion of the dry dock in Bahamas
- Managing 350 staterooms -Oversees all the operational aspects of the steward station, pantries, corridor and stateroom on the assigned deck.
- Inspecting on a daily basis guest stateroom, steward station, pantries and corridor for its cleanliness, maintenance and set ups as per HAL standards
- Maintaining all record keeping and reports it to the Housekeeping Clerk
- Coordinate all the cleaning program on the assigned deck
- Maintain and enforce the USPH standard within the work area
- Taking inventory of the amenities and reporting the par level to the Assistant Housekeeper
- Supervising the baggage collection and distribution on the assigned deck
- Providing on the job and the classroom training to the cabin stewards
- Reviewing the guest satisfaction survey and do the require follow up for that
- Assist Assistant Housekeeper in the performance appraisal of the cabin stewards.
TEAM LEADER HOUSEKEEPING /ACTING ASSISTANT MANAGER
HYATT PLACE BANIYAS SQUARE
05.2015 - 09.2015
- I was transferred to this property for doing pre-opening of the hotel
- Was responsible for the set up of the guest stateroom as per the Hyatt Standard
- I was also second in command of the department
- I was handling the department in the absence of the Housekeeping Manager.
TEAM LEADER HOUSEKEEPING
HYATT PLACE AL RIGGA
03.2014 - 04.2015
- Did pre-opening of the hotel
- Setting up of the guest rooms in the hotel and apartments
- Making sure that all the Hyatt Brand Standards are sincerely followed
- Ensuring the daily flow of linen is smooth as laundry being outsourced
- Taking care of linen, minibar and store inventory and doing requisitions as per the need
- Immediate response to all guest problems and guest correspondence
- Ensuring that lost and found articles are stored properly and correct logs are maintained
- Taking care of deep cleaning tasks in the rooms and public areas
- Taking care of store inventory and other OSE items
- Preparing the daily allocation for the staff and planning their vacations.
SHIFT LEADER HOUSEKEEPING
SOFITEL THE PALM RESORT AND SPA
03.2013 - 03.2014
- Ensuring that assigned areas are properly cleaned daily by the Room Attendants
- Working closely with Front Office and Engineering Departments
- Ensuring that all reports are prepared completely and promptly before the shift starts
- Ensuring that an effective and complete training program is in use
- Ensuring that SOP'S are available, current and in effect
- Ensuring that proper key controls are in effect
- Keeping purchase manual up-to-date and only purchase approved items
- Getting involved in as many administrative functions as is possible to further develop
- Ensuring that all associates are hygienically clean with clean, complete uniforms
- Reviewing out-of-order rooms daily
- Immediate response to any guest complains and taking necessary actions
- Ensuring that lost and found articles are stored properly and correct logs are maintained
- Taking care of deep cleaning tasks in the rooms and public areas
- Taking care of store inventory and other OSE items
- Making sure that all Guest rooms are serviced on time by the associates with full standards.
TEAM MEMBER HOUSEKEEPING
HYATT CAPITAL GATE/ NOW ANDAZ
10.2011 - 03.2013
- Worked in the hotel rooms, public areas and also handled housekeeping desk
- Also acted as a housekeeping night shift in charge, where in night I handled rooms, guest requests, taking care of public areas and housekeeping desk work also
- Got to learn about various housekeeping equipment's and also learn maintenance of public areas
- Got to learn the importance of inventory in the housekeeping department such as linen inventory and store inventory
- Helped in snagging and de-snagging of guestrooms before the opening of hotel Aloft Hotel, Abu Dhabi.
Education
BACHELOR OF SCIENCE IN HOSPITALITY AND HOTEL ADMINISTRATION - Hospitality Administration And Management
INSTITUTE OF HOTEL MANAGEMENT
KUFRI, SHMILA 05.2008 - 05.2011
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Skills
MS OFFICE
MS WORD
MS POWERPOINT
MS EXCEL
FIDELIO
OPERA
Housekeeping
Laundry Management
Cleaning techniques
Teamwork
References
References available upon request.
Certification
COVID 19 CONTACT TRACKING FROM JOHN HOPKINS UNIVERSITY
Timeline
ASSISTANT EXECUTIVE HOUSEKEEPER
HOLLAND AMERICA LINE
09.2022 - Current
HOUSEKEEPING SUPERVISOR LAUNDRY, LINEN AND UNIFORM
HOLLAND AMERICA LINE
05.2019 - 08.2022
JUNIOR HOUSEKEEPER/ HOUSEKEEPING SUPERVISOR
HOLLAND AMERICA LINE
09.2015 - 05.2019
TEAM LEADER HOUSEKEEPING /ACTING ASSISTANT MANAGER
HYATT PLACE BANIYAS SQUARE
05.2015 - 09.2015
TEAM LEADER HOUSEKEEPING
HYATT PLACE AL RIGGA
03.2014 - 04.2015
SHIFT LEADER HOUSEKEEPING
SOFITEL THE PALM RESORT AND SPA
03.2013 - 03.2014
TEAM MEMBER HOUSEKEEPING
HYATT CAPITAL GATE/ NOW ANDAZ
10.2011 - 03.2013
BACHELOR OF SCIENCE IN HOSPITALITY AND HOTEL ADMINISTRATION - Hospitality Administration And Management
INSTITUTE OF HOTEL MANAGEMENT
05.2008 - 05.2011
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COVID 19 CONTACT TRACKING FROM JOHN HOPKINS UNIVERSITY
CERTIFICATE IN PERFORMANCE SUCCESS SERIES FOR TEAM MEMBER
HOUSEKEEPING TRAINING IN SCHOOL OF HOSPITALITY STANDARDS
MANAGEMENT ESSENTIAL SERIES TRAINING
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