Sunny Makhija

My role involves overseeing a team of account specialists and ensuring the effective management of client accounts.

• Sales Closure: Demonstrated exceptional ability in sales closure, consistently exceeding targets and driving revenue growth through effective negotiation and persuasive communication skills.
• Team Leadership: Lead and manage a team of account specialists, providing guidance, support, and direction to ensure individual and team success.
• Client Relationship Management: Develop and maintain strong relationships with key clients, understanding their needs, and ensuring the delivery of high-quality services.
• Strategic Planning: Collaborate with senior management to develop and implement strategic plans for account management, ensuring alignment with overall company goals.
• Performance Monitoring: Monitor and evaluate the performance of the account specialists, implementing corrective actions as necessary to achieve targets and objectives.
• Problem Resolution: Address and resolve escalated issues and challenges related to client accounts, working closely with the team to find effective solutions.
• Communication: Facilitate clear communication between team members, other departments, and clients to ensure a seamless flow of information and efficient account management.
• Metrics and Reporting: Establish and track key performance indicators (KPIs) for the team, providing regular reports to management on the status of client accounts and overall performance

• Identifying New Business Opportunities via Email Marketing, Cold Calling to generate leads.
• Going through the various phases of the sales cycle process. Understanding the resource planning with respect to time and cost.
• Majorly responsible for scheduling an onsite trip for the USA (New York, New Jersey, Pennsylvania, Massachusetts, California, Colorado & Utah).

• Identifying New Business Opportunities via bidding Portals like Freelancer, Upwork.
• Identifying New Markets & Partnership. Generating Business from existing and New client.
• Account Handling & Project Management.