Hi, I’m
SUNNY MITTAL
Summary
Dynamic professional with 6 years of experience in sales, marketing, content creation, and team leadership. Proven ability to drive results, enhance customer experiences, and manage operations across diverse industries.
Overview
6
years of professional experience
Work History
Shoppers Drug Mart
Operational Manager
05.2022 - 03.2024
Job overview
- Led and motivated a team of 20+ front store associates to consistently meet and exceed performance targets
- Successfully managed inventory levels, reducing overstock by 20% while ensuring product availability
- Elevated customer satisfaction and retention scores by 15% through exceptional service standards and conflict resolution
- Implemented sales strategies and promotions, contributing to a 5% increase in front-store revenue
- Implemented effective loss prevention strategies, reducing shrinkage by 10% through vigilant monitoring and staff training
- Conducted regular front-store team training sessions, leading to a 13% increase in positive customer feedback, reducing customer wait times, improving stock replenishment, and enhancing store efficiency.
- Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
Zomato
Sales And Documentation Specialist
05.2019 - 01.2020
Job overview
- Onboarded 150+ Restaurants for Zomato, leading to a rise of 10% growth.
- Successfully generated over 10 Lacs in Business Revenue through proactive cold-calling and strategic promotion of Zomato's offerings.
- Brought in Premium Clients who were also willing to run promotions on the platform, driving Advertising Sales by 2% as an advantage.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
AdseeApp
Content Creation/Marketing Executive
05.2018 - 04.2019
Job overview
- Created tailored content strategies for 20+ clients, increasing engagement and generating approximately five lakhs in revenue for Adsee by enhancing brand visibility and online presence.
- Established brand presence that increased Adsee app downloads by 10%, contributing to a revenue boost of ₹1.5 lakhs and enhancing brand awareness.
- Demonstrated strong organizational skills by managing relationships with 15-20 clients simultaneously, ensuring smooth communication and service delivery.
- Created and curated social media content, boosting user interaction by 30% and helping to expand Adsee's digital presence.
- Assisted in creating written, video, and image content for marketing channels.
Education
Conestoga CollegeWaterloo, Canada
Post Graduate Diploma from Strategic Marketing Communications
04.2023
GLS UniversityAhmedabad, India
Bachelor of Business Administration
06.2020
Skills
- Staff Training and Development
- Operational EfficiencyB2B Sales
- Problem-Solving
- Leadership
- Partnership Development
- Cross-Functional Collaboration
- Objection Handling
- Cold Calling & Outreach
- Goal Setting and Achievement
- Health and safety compliance
Key Achievements
- Directed a team of 20+ front-line associates, consistently surpassing performance benchmarks through leadership and operational excellence.
- Spearheaded the onboarding of 150+ restaurants for Zomato within one month, driving a 10% business growth in the region.
- Awarded "Intern of the Month" for two consecutive months for exceptional performance and contribution to business goals.
- Led the MOUJUHA Event to be named "Best Multicultural Event" out of 400 participants, securing a top-tier score of over 90%.
- Collaborated with the City Council of Kitchener, Ontario, to launch a successful marketing campaign, boosting foot traffic and visibility by 10% for downtown businesses.
Certifications
Hubspot - Inbound Sales, 12/01/23, Google Measurements, 10/01/23
Timeline
Operational Manager
Shoppers Drug Mart
05.2022 - 03.2024
Sales And Documentation Specialist
Zomato
05.2019 - 01.2020
Content Creation/Marketing Executive
AdseeApp
05.2018 - 04.2019
Conestoga College
Post Graduate Diploma from Strategic Marketing Communications
GLS University
Bachelor of Business Administration
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