Sunny Pillay
Pune
Summary
A result-oriented professional with over 4+ years of work experience. Keen for a position which allows for use of Leadership, administrative and accounting skills and to work in a competitive and challenging environment that would provide me with learning and growth opportunities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Asst Manager
Atur India Pvt Ltd
Pune
06.2025 - Current
- Managed client relationships to ensure satisfaction and repeat business.
- Conducted property showings and open houses for potential buyers.
- Collaborated with mortgage brokers to facilitate financing options for clients.
- Developed marketing strategies to promote listings through various channels.
- Negotiated contracts and agreements between buyers and sellers effectively.
- Researched market trends to provide clients with informed advice.
- Prepared detailed property presentations for prospective buyers and investors.
- Coordinated with legal teams to ensure smooth transaction processes.
- Prepared detailed financial reports for clients, including cash flow analyses and investment strategies.
Store Supervisor
Pincode
06.2023 - 04.2024
- Supervised daily store operations and maintained high standards of customer service.
- Trained and mentored staff to enhance team performance and efficiency.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Conducted regular staff meetings to communicate updates and address concerns effectively.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction with services provided.
- Monitored sales trends and recommended adjustments to improve product placement strategies.
- Collaborated with management on promotional campaigns to boost store visibility and engagement.
- Supervised work of cashiers, training new team members and monitoring performance.
- Maintained updated records on product deliveries, returns, damages.
- Tracked store inventories and ordered new materials to prevent shortages.
- Answered customer queries and complaints and provided prompt solutions.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Monitored stock levels and identified ordering needs.
- Received store deliveries and transported items to correct facility locations.
- Assigned tasks to staff according to workload requirements.
EXECUTION ANALYST
British Petroleum
05.2023 - 11.2023
- Timely and accurate invoice processing
- Process PO and non-PO invoices, ensuring correct matching to PO and coding of invoices
- Raise issues / queries in a timely manner and coordinate to resolve them.
- Supplier/ Vendor Queries Help Desk
- Ensuring user queries or issues are captured, validated, and triaged for further processing
- Ensuring that various types of information are communicated to users through the appropriate channel(s)
- Ensuring improvement in processes through analysis, reviews, and reporting, as well as through automation, competence building, knowledge sharing and other organizational changes
- Support problem identification
- Escalate, if needed, unresolved problems to a higher level of support
- Managing Ariba and Non Ariba queries
- On boarding supplier on Ariba portal
- Identified and introduced new and innovative processes to increase productivity.
Senoir Process Analyst
Infosys
04.2022 - 05.2023
- Managed vendor relationships to ensure timely delivery of products.
- Coordinated order fulfillment and inventory management processes.
- Developed and implemented strategies for vendor onboarding, training, and performance management.
- Researching and resolving cases (inquiries) related to invoices, payments, processing of PO and Non-PO, and all vendor support activities.
- Maintaining a Service Level Agreement of investigating all new cases within 2 business days or less.
- Manage a list of critical vendors ensuring invoices are processed timely.
- Answering vendor emails and/or retrieving daily voicemails and creating cases within Service Now
- Collaborating with Processing Team and Supervisors on inquiries to ensure accurate and timely resolution
- Reporting Fraud and Fraudents
- Streamlined procurement processes to enhance efficiency in supply chain management.
- Assisted in resolving disputes between vendors and internal teams effectively.
- Managed day-to-day communications with multiple vendors simultaneously.
- Facilitated payment processes for approved invoices from vendors.
- Resolved conflicts between vendors and internal stakeholders in a timely manner.
- Identified opportunities for process improvements within the vendor management program.
- Created reports summarizing key metrics related to vendor activities.
- Onboarding of vendors on the ARIBA portal.
- Analyzing the due diligence metrics while onboarding the vendor on the SAP ZRG system.
Asst Manager
Kohinoor Devlopment Corporation
10.2020 - 11.2021
- Managed property listings and marketing strategies to attract potential buyers.
- Coordinated property showings and open houses for prospective clients.
- Analyzed market trends and pricing strategies to advise clients effectively.
- Developed relationships with vendors and contractors for property maintenance.
- Oversaw lease agreements ensuring compliance with regulations and policies.
- Trained junior staff on real estate processes and customer service skills.
- Conducted regular property inspections to assess condition and maintenance needs.
- Collaborated with legal teams on contract negotiations and dispute resolutions.
- Developed and maintained relationships with brokers and landlords in key markets.
- Negotiated rental agreements for new leases and renewals of existing leases.
- Coordinated maintenance activities for all owned properties as needed.
- Created and maintained relationships with tenants, landlords, and other stakeholders in the real estate industry.
- Established short-term and long-term objectives for the company's real estate portfolio.
- Tracked leasing activity, competitor activities and new real estate developments in designated region.
Customer Associate
Air India
Pune
03.2016 - 03.2019
- Ticketing, Reservation, and Handling Customer Queries.
- Passenger check-in, boarding, and loading supervision.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly, and improved on-hold wait times.
- Assisted customers with varying questions, using product knowledge and service expertise.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Consistently achieved service rating targets, managing customer inquiries with personalized care and attention.
- Resolved customer issues effectively, using strong interpersonal skills, and conflict resolution techniques.
- Identifying sensitive areas, conducting inspections, investigating complaints, and ensuring adherence to rules and procedures.
- Conduct regular and surprise inspections, especially in sensitive areas, to detect system failures and potential misconduct.
- To ensure compliance with conduct rules.
- Collect intelligence about corrupt practices.
- To ensure the timely submission of returns and reports to seniors.
- Investigation of Complaints.
- Review of Property Returns.
Customer Associate
WNS
03.2014 - 06.2015
- Managed high volume of inbound customer inquiries efficiently.
- Resolved customer complaints using conflict resolution skills.
- Provided product information to enhance customer understanding.
- Documented interactions accurately in customer relationship management system.
- Trained new team members on call center procedures and tools.
- Collaborated with team to improve service delivery protocols.
- Escalated complex issues to supervisors for further assistance.
- Maintained up-to-date knowledge of products and services offered.
- Provided quality customer service via telephone, email and chat.
- Identified opportunities for improvement in customer service processes.
Education
LLB -
Pune University
07-2025
BA - Political Science
Tilak Maharashtra University
Pune06.2021
High School Diploma -
Aundh Industrial Training Institute
06-2013
Skills
- Team building and leadership
- Stakeholder Management
- Excellent networking skills
- Problem solving attitude
- Interpersonal Skills
- Vendor onboarding
- Process improvement
- SAP FICO
- Fiori MDG support
- Salesforce
- SITA
- Inventory management
- AMADEUS
- LIASION
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Upper Intermediate (B2)
B2
Certification
- SAP FICO Consultant
- CHAT GPT
Timeline
Asst Manager
Atur India Pvt Ltd
06.2025 - Current
Store Supervisor
Pincode
06.2023 - 04.2024
EXECUTION ANALYST
British Petroleum
05.2023 - 11.2023
Senoir Process Analyst
Infosys
04.2022 - 05.2023
Asst Manager
Kohinoor Devlopment Corporation
10.2020 - 11.2021
Customer Associate
Air India
03.2016 - 03.2019
Customer Associate
WNS
03.2014 - 06.2015
LLB -
Pune University
BA - Political Science
Tilak Maharashtra University
High School Diploma -
Aundh Industrial Training Institute
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