Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Sunny Rishab

Sunny Rishab

Pune

Summary

30-year-old Operations Executive with diverse Data Analysis and Customer Support experience. Significant achievements include overachieving quota, result driven and maintaining high customer satisfaction scores.

Overview

8
8
years of professional experience

Work History

Operations Manager

Zolfo Impex
Pune
02.2021 - Current
  • Oversee all administrative tasks and HR functions including payroll, recruitment and engagement with third party agencies.
  • Achieved high volume of Sulphur import to India in the past 3 years, resulting in profitable turnovers for the company.
  • Following up on shipments from sail to delivery to customers.
  • Adept at using Icegate, Gst, and E invoice portal websites.
  • Managing supporting documents and custom clearance formalities for a seamless process.
  • Overseeing all operations across India to ensure prompt product delivery while prioritizing clients' needs.
  • Review and process reimbursements and assist senior management with quarterly employee bonus discussions.
  • Manage the company's financial operations and create spreadsheets and charts and using financial Excel functions as well as periodic coordination with Charted Accountant to maintain books and file GST.
  • Import and export data analysis for petrochemical products.
  • Made outbound calls to decision makers to set appointments.
  • Ensured timely GST filing and compliance, resulting in reduction in late fees or penalties.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Developed key performance indicators to measure effectiveness of operational processes.

SQL Trainee and Part-Time Developer

Prakhhyat Infotech
Pune
01.2019 - 01.2020
  • Designing database tables and structures based on the customer's brief
  • Proactively creating views, functions and stored procedures
  • Accurately writing optimized SQL queries for integration with other applications
  • Maintaining data quality and efficiently overseeing database security.

Customer Service Associate

Amazon.com
Pune
01.2017 - 01.2019
  • Managed large amounts of incoming calls and identified the customers' needs
  • Provided accurate, valid and complete information to clients by using the right methods/tools
  • Played an instrumental role by working for the US, CA and UK customer experience process
  • Effectively handled customer complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Created regular status reports and logs on complaints.

Education

Bachelor's in Business Administration -

National Institute of Business Studies
06-2019

Higher Secondary School -

Dastur Jr College
Pune

Skills

  • Microsoft office
  • Data analysis
  • Project management
  • People management
  • Problem Solving
  • Operations Management
  • Process improvement
  • Risk management
  • Time management
  • Cost analysis and savings
  • Regulatory Compliance
  • Purchasing and planning

Personal Information

Age: 30

Languages

English
First Language
Hindi
Intermediate (B1)
B1

Timeline

Operations Manager

Zolfo Impex
02.2021 - Current

SQL Trainee and Part-Time Developer

Prakhhyat Infotech
01.2019 - 01.2020

Customer Service Associate

Amazon.com
01.2017 - 01.2019

Bachelor's in Business Administration -

National Institute of Business Studies

Higher Secondary School -

Dastur Jr College

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Sunny Rishab