Sunny Sangwan

• Responsible for the administration and efficient daily operation of a full service branch office, including lending, product sales, customer service, and security and safety in accordance with the Bank's objectives.
• Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintain AOP (Annual Operating Plan) for the financial year i.e to prepare and track product (liability, assets and fees) wise.
• Achieve incremental targets for CASA, Fixed Deposits and loans, and achieve fee in terms of Mutual Funds, TPP etc.
• Maintain a healthy asset and liability book i.e., Journal Ledger growth.
• Ensure proper on-boarding of all new customers acquired.
• Cross-sell of products with new and as well as with existing customers.
• Conduct daily morning huddles to discuss daily plan and agenda for employees.
• Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation.
• Weekly/monthly reviews for outbound and as well as for inbound sales.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

Key Deliverables

Customer Service:

• A) Manage key branch relationships
• B) Achieve customer service index scores target
• C) Ensuring no escalations at branch and complaint handling

Compliance and Risk Management:

• A) Ensure operations, risk control and process adherence at branches
• B) Ensure RBI audits, inspections
• C) Maintain branch audit scores

Branch Profitability:

• A) Ensure Growth in NII (Net Interest Income) for branch
• B) Increase fee income
• C) Ensure OPEX optimization (to reduce operational cost)

• Managing High Net worth customers and their portfolio and providing them best in class banking services.
• To enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/cs and retaining the relationship.
• Conducted in-depth financial analyses to help clients identify potential investment opportunities and risks.
• Strengthened client relationships by providing personalized financial advice and comprehensive portfolio management.
• A one point contact to Imperia customers for all his financial needs and services, thus enhancing current relationship value and wallet share (CA, SA & TD) which will further increase profitability from these relationships.
• Achieved sales targets consistently by building strong referral networks within the bank''s customer base.
• Spearheaded initiatives to expand client base, tapping into new markets and identifying growth potential in existing ones.

• Providing all kinds of Enterprise solutions to Business and corporate including Internet Lease Line, SIP Trunk & Business Broadband.
• Managing new quality acquisitions on Prepaid & Postpaid platform from team & Channel Partners and driving productivity through Sales Associates.
• Planning, forecasting and achieving sales targets.
• New Account Penetration of competition and increasing penetration in existing accounts.
• Effectively managed the entire sales cycle from lead generation to proposal development, negotiation and lead closure.
• Delivered comprehensive product presentations and demonstrations to showcase the value proposition of enterprise offerings.
• Excelled in competitive selling environments by leveraging knowledge of industry trends and competitor offerings to differentiate products and secure high-value client contracts.

• Handling multiple numbers of telecom stores.
• Managing new acquisitions both on Postpaid & Prepaid platform from the stores and sales associates.
• Planning and achieving stores sales targets.
• Ensuring regular reviews and steps to increase profitability of each and every store.
• Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
• Expanded market share through effective prospecting, lead generation, and negotiation skills.

• In-store Marketing communications for New Store Launches- Planning & Execution.
• Working closely with Artwork Team for Store Launches & in-store communication.
• Handling regular and special promotions.
• Vendor Relationship Management: Promote positive relations with partners & vendors.
• Marketing Communication: Managing the fortnightly Metro Mail for North Zone.
• Planning & Managing SMS campaign for North Zone.
• Increased brand awareness by developing and implementing innovative marketing campaigns.
• Planned and executed events and marketing programs to increase qualified leads.