Sunny Sharma
Ludhiana
Summary
Performance-driven hospitality professional with over 15 years of successful management and customer service experience. Energetic and personable professional focused on maximizing efficiency and productivity. Expertise in overall Front Office operations, budgeting, inventory management, customer service, and training and monitoring. An exemplary leader with a passion for guests -rate multitasking and time management skills.
Overview
14
14
years of professional experience
Work History
Duty Manager
Azur Legacy Collection
Vancouver
11.2023 - 02.2024
- Developed and implemented strategies to improve customer service.
- Monitored staff performance and provided feedback to ensure quality standards were met.
- Organized regular meetings with department heads to discuss operational issues and service improvements.
- Ensured the safety and security of guests, employees and property assets.
- Trained new hires on company policies, job duties and workflows.
- Implemented strategies designed to improve customer satisfaction ratings.
Night Manager
Rosewood Hotel Georgia
Vancouver
03.2023 - 10.2023
- Oversee the operation of the hotel during night shift
- Handling guest inquires, complaints and request during night
- Ensuring smooth check in and check out process of the guest
- Running the night audit and preparing audit reports
- Maintained high standards of customer service during high-volume, fast-paced operations
- Directing and assessing workflow periodically
- Maintaining and managing the room inventory.
Front Office Manager
Deventure Hotel
Shimla
02.2022 - 10.2022
- Supervise, direct and coordinate the activities of workers who handle the guests, check-in and check-out, and reservation
- Maintained high standards of customer service during high-volume, fast-paced operations
- Ensure that all employees maintain the highest standards of the hotel
- Participate in developing the policies and procedures to draw the SOP and maintain the department's budget
- Establish methods to meet work schedules
- Developed department budget to track monthly expenses and make proactive corrections, including purchasing and staffing expenditures.
Sales Executive
Whitehat Jr
Bengaluru
08.2020 - 01.2022
- Engaged customers and built connections to drive long-term sales
- Negotiated terms of sales agreements and developed contracts for successfully closing sales
- Used cold calling and networking to sell products and services
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Front Office Manager
Oberoi Hotel
Bengaluru
10.2019 - 02.2020
Assistant Front Office Manager
Shangri-la
Bengaluru
01.2018 - 09.2019
Duty Manager
Shangri-la
New Delhi
01.2016 - 12.2018
Duty Manager
Claridges
New Delhi
09.2015 - 12.2015
Duty Manager
Double Tree by Hilton
Agra
11.2014 - 08.2015
Front Office Supervisor
Oberoi Hotel
Agra
10.2009 - 10.2014
Education
MBA - Organizational Leadership, Sales And Marketing
University Canada West
Vancouver12-2023
Bachelor of Science Hotel Management -
Institute of Hotel Management Shimla
05.2009
Skills
- Budget development
- Quality assurance
- Front-of-house operations
- Customer relationship-building
- Training and mentoring
- Goal-Oriented
- Sales proposal development
- Opera CRM Software
- Operations Management
- Planning
- Organization
- Networking
- Promote products
- Processes and procedures
- Attention to Detail
- Employee Development
- Staff Training and Development
- Quality Assurance
- Policy Implementation
Languages
- English - Fluent
- Hindi - Native
- French - Basic
Timeline
Duty Manager
Azur Legacy Collection
11.2023 - 02.2024
Night Manager
Rosewood Hotel Georgia
03.2023 - 10.2023
Front Office Manager
Deventure Hotel
02.2022 - 10.2022
Sales Executive
Whitehat Jr
08.2020 - 01.2022
Assistant Front Office Manager
Oberoi Hotel
10.2019 - 02.2020
Assistant Front Office Manager
Shangri-la
01.2018 - 09.2019
Duty Manager
Shangri-la
01.2016 - 12.2018
Duty Manager
Claridges
09.2015 - 12.2015
Duty Manager
Double Tree by Hilton
11.2014 - 08.2015
Front Office Supervisor
Oberoi Hotel
10.2009 - 10.2014
MBA - Organizational Leadership, Sales And Marketing
University Canada West
Bachelor of Science Hotel Management -
Institute of Hotel Management Shimla
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