Sunny Subba
Resource Manager
Bengaluru
Summary
Experienced practitioner with over 18+ years of successful experience in Resource planning & Forecasting, Learning & Development, Operations Excellence, Project Management, Sales & Partner Enablement. Recognized consistently for performance excellence and contributions to success in IT industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
18
18
years of professional experience
5
5
Certifications
Work History
Talent Fulfillment Lead- APAC India
Accenture
10.2022 - Current
- Led fulfillment strategy for APAC India, FS, H&PS, and Cross-Market portfolios, delivering over 9,000 closures across FY23–FY25 while maintaining less than 5% overdue on approximately 1,000 open demands.
- Strategized 80% fulfillment through internal bench, roll-offs, and rotations, significantly reducing the cost of fulfillment and dependency on external channels.
- Drove over 4,000+ cross skilling/upskilling completions in FY24, with 90%+ absorption, enabling a 35% year-over-year increase in cross-training, and strengthening capability readiness across APAC.
- Delivered large-scale skill transformation by training over 1,500 resources on premium skills, supporting more than 20 client logos, and 17 niche skills.
- Spearheaded the GCC growth strategy, improving the run rate from 55 to 85 closures per month and enabling a 7% captive headcount growth.
- Managed high-complexity deployments across remote client locations in India, ensuring consistent talent availability for hard-to-staff projects.
- Led the Rotation Strategy Revamp, redesigning internal mobility for higher utilization and talent retention.
- Global Agentics initiative— Designed role recommendation engine, application workflows, feedback engine, and MS Apps for project owners.
- Designed and executed multiple strategic initiatives: Gen AI JD Creation, Industry Repeat Staffing for APAC (>81%), and Talent Creation for APAC.
- Reduced India MU overdue from 12% to 3%, stabilizing fulfillment performance for the market with the highest open-demand volume (approximately 1,000+ roles).
Manager-Sales & Partner Enablement
ColorTokens Inc.
07.2021 - 10.2022
- Built a deal risk dashboard for the CEO.
- Built SharePoint portals for different functions (legal, HR, sales).
- Designed an enablement program for new hires in the Sales Team.
- Program-managed Salesforce transformational projects.
- Worked with external vendors for tool evaluation and implementation.
- Conducted training sessions for partner onboarding.
- Defined and created a process document for the Sales Enablement Function.
- Created a partner effectiveness dashboard to evaluate partner performance against the target.
- Identified and engaged third-party vendors, trainers, facilitators, and instructors to build a learning community, and manage training and certification.
Project Lead
Deloitte Consulting India Pvt. Ltd.
05.2020 - 06.2021
- Outlined the work plan, determined the resources, wrote the timelines, and generated the initial budgets as part of the project scope determination.
- Defined the QA process and ensured that defects raised during user testing are below 1%.
- Mentored junior team members, fostering professional growth, and increasing overall team efficiency.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Led the Learning and Development initiative for the service line to create an internal 'Certified AI Practitioner' program.
Manager - Resource Management and Operations (2018-2020) Assistant Manager - Resource Management and Operations (2014-2018)
Deloitte Consulting India Pvt. Ltd.
06.2014 - 05.2020
- Provided and executed strategies that included bench management, forecasting, headcount leverage across projects, and demand–supply gap management, during which the Analytics & Cognitive team grew from a headcount of 1,250 to over 4,000.
- Led the Order board planning for the Analytics service line, which included skills and tools spreading across ETL, BI reports, visualization, data analytics, data science, etc.
- Partnered with business leaders and other talent functions to build advanced analytics capability, which included skills like Hadoop, Python, and machine learning.
- Worked with a centralized team for automating reports.
- Designed the Ops Dashboard for trend analysis, which assisted the business in making decisions on hiring, cross-skilling, project leverage, etc.
- Worked with capability leaders for demand generation to utilize the bench.
Assistant Manager - Resource Management and Operations
Ericsson India Global Services Pvt Ltd
07.2013 - 06.2014
- Collaborated with global resource leaders to analyze demand–supply gaps and shape a unified strategy across LCT, talent creation, and hiring, to deliver critical roles from the India center.
- Maintained resource and headcount data for Service Delivery Units (SDUs), including generating reports such as Open Position Reports, Competence Reports, bench-utilization reports, demand vs. supply forecasting, utilization metrics, pyramid mix, bench cost, billability metrics, etc.
- Collaborated with multiple stakeholders: delivery managers, project leads, HR, Learning & Development (L&D), talent acquisition, finance, etc. To ensure smooth resource planning, onboarding, transitions, and compliance.
- Automated daily resource forecasting report using advanced Excel, reducing the time from 60 minutes to 10 minutes.
- Monitored bench utilization, coordinated rotations or upskilling, minimized bench time, and ensured compliance with billability/utilization targets.
Business Analyst - Work Force Management
Wipro Technologies
07.2012 - 06.2013
- Built and maintained reporting dashboards, MIS reports, weekly, monthly, quarterly management reports, and ad-hoc analytics to track workforce utilization, productivity, staffing levels, and other WFM metrics.
- Collaborate in cross-functional teams to align workforce planning with business needs, operations, delivery commitments, and project timelines.
- Analyzed staffing data, volume trends, workload patterns, and staffing capacity to identify gaps, forecast resource needs, and recommend optimal staffing plans.
- Learned Excel macros and automated Business Unit reports. Reduced report preparation effort from 2 hours to 5 minutes.
Team Leader
Wipro BPO
12.2008 - 06.2012
- Led a team of 20 to 25 members while providing exceptional customer service.
- Led the Workforce Management planning for the business line.
- Facilitated training for associates through daily coaching, and regular performance appraisals.
- Worked closely with the Talent Engagement team to control attrition and launch programs to motivate and train top performers.
- Resolved case logging percentage issue.
Customer Service Associate
Wipro BPO
08.2007 - 11.2008
- Developed and actualized customer service initiatives to decrease wait times.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Sold products and services worth $5,000 on average every month, and maintained an average of $10 in revenue per call.
Education
Executive MBA - General Management Program
IIM
KolkataBachelor of Science - Mathematics
Mahatma Gandhi Kaashi Vidyapith
Uttar PradeshBBA -
Manipal University
Jaipur, India 04.2001 -
Skills
- Trend forecasting
- Project execution
- Employee development
- Strategic issue analysis
- Cross-functional collaboration
- Stakeholder management
- Data-driven decision making
- Team leadership
- Process automation
- Advanced Excel skills
- Report generation using SSRS
- Proficient in Microsoft Power BI
- Gong proficiency
Certification
2021-11 Certified Scrum Master
Interests
Football, Reading
Accomplishments
- Selected as a high-potential leader and completed Accenture’s flagship leadership development program (LEAP FY25) focused on strategic thinking, people leadership, stakeholder management, and enterprise collaboration.
- Best People Manager FY24 – TSC Fraternity (Accenture)
- TSC All Star Award Winner (FY24 Q3)
- Outstanding Award'2018 for bench management and order board planning
- Applause Award'2017 for successfully managing deployment in top accounts, managing a healthy Headcount leverage for maximum profitability
- Applause Award'2016 for successfully driving headcount utilization for one of the business lines which was running low on Utilization
- Applause Award'2015 for successfully driving H1B nomination process
- Green Belt certificate for project on Customer experience improvement(2009)
- Best project award for X serve project on innovation in process tool(2009)
Timeline
Talent Fulfillment Lead- APAC India
Accenture
10.2022 - Current
Manager-Sales & Partner Enablement
ColorTokens Inc.
07.2021 - 10.2022
Project Lead
Deloitte Consulting India Pvt. Ltd.
05.2020 - 06.2021
Manager - Resource Management and Operations (2018-2020) Assistant Manager - Resource Management and Operations (2014-2018)
Deloitte Consulting India Pvt. Ltd.
06.2014 - 05.2020
Assistant Manager - Resource Management and Operations
Ericsson India Global Services Pvt Ltd
07.2013 - 06.2014
Business Analyst - Work Force Management
Wipro Technologies
07.2012 - 06.2013
Team Leader
Wipro BPO
12.2008 - 06.2012
Customer Service Associate
Wipro BPO
08.2007 - 11.2008
BBA -
Manipal University
04.2001 -
Executive MBA - General Management Program
IIM
Bachelor of Science - Mathematics
Mahatma Gandhi Kaashi Vidyapith