Summary
Overview
Work History
Education
Skills
COMPUTER PROFICIENCY
LANGUAGE
PERSONAL INFORMATION
Timeline
Generic
SUNNY SUMUDRY

SUNNY SUMUDRY

152-A, Block No.11, Govind Nagar, Kanpur, UP

Summary

Dynamic quality assurance professional with extensive experience at Hindware Limited, adept in IS:15622 standards and vendor management. Proven track record in defect analysis and problem-solving, ensuring customer satisfaction and minimizing complaints. Skilled in navigating challenging situations with a calm demeanor, driving quality improvements across diverse product lines.

Overview

14
14
years of professional experience

Work History

Sr. Executive (Quality Assurance)

HINDWARE LIMITED
Morbi
08.2021 - Current
  • Co-ordinate with Vendor for follow the planned production schedule if any difficultly found for production starting and during production immediate communicate to reporting manager and vendor.
  • Quality-oriented activities and to follow the IS:15622 standards as per requirement.
  • Taking several steps to ensure that any wrong-quality products do not get supplied to the market and result in customer complaints.
  • Responsible for receiving any quality complaints for the market.
  • Manage and listen to the issues of customers, and be responsible for handling the queries in a calm way.
  • Problems analysis and problem solving for the tiles at customer, dealer, and project sites.
  • Manage and listen to the issues of customers, conflicts, disputes, and challenging situations.
  • Ensure the satisfaction of the customer.

Executive (Quality Assurance)

NIRO CERAMIC INDIA PVT LTD
Morbi, Gujrat
09.2020 - 08.2021
  • Export material checking as per the norms specified for the different countries.
  • Quality-oriented activities and following the ISO and IS standards as per requirement.
  • Ensure that the shade and color tone matching of tiles against the respective master are thoroughly maintained.
  • Taking several steps to ensure that any wrong-quality products do not get supplied to the market and result in customer complaints.

Customer Care Executive

ASIAN GRANITO INDIA LTD
Mumbai
08.2017 - 07.2020
  • Manage and listen to the issues of customers.
  • Responsible for handling the queries in a calm way.
  • Manage conflict, disputes, and challenging situations.
  • Problem analysis and problem-solving for the tile at customer, dealer, and project sites.
  • Make a daily plan to ensure quality service.
  • Ensure the satisfaction of the customer.

Quality Control Engineer

NITCO LTD
Alibag Plant, Maharastra
08.2014 - 08.2017

Team Leader (Quality Control)

H & R Johnson
Pen Plant, Maharastra
09.2011 - 07.2014
  • Checking of process parameters, initiating correction, and corrective and preventive action on process-related findings.
  • Responsible for quality control activities for all types of products (Johnson - PGVT, wall tile, porcelain, vitrified Marbonite, and Endura) and (Nitco – Duracottra, Naturock, and ceramic).
  • Defects analysis and root cause analysis.
  • Finish goods pre-dispatch inspection (PDI).

Education

Board of Technical Education, Lucknow, Uttar Pradesh, 2011 -

Diploma in Glass & Ceramic Engineering

Board of High School And Intermediate Education, Uttar Pradesh, 2006 -

Intermediate

Board of High School And Intermediate Education, Uttar Pradesh, 2003 -

High School

Skills

  • Quality assurance
  • IS:15622 standards
  • Vendor management
  • Customer service
  • Defect analysis
  • Problem solving

COMPUTER PROFICIENCY

  • Course Contents – Computer Fundamentals & DOS, Windows, MS-Office

LANGUAGE

  • HINDI
  • ENGLISH

PERSONAL INFORMATION

Father's Name: Ram Ashrey Sumudry

DOB:                   02-05-1988

Nationality:         Indian

Gender:              Male

Religion:            Hindu

Marital status: Married

Timeline

Sr. Executive (Quality Assurance)

HINDWARE LIMITED
08.2021 - Current

Executive (Quality Assurance)

NIRO CERAMIC INDIA PVT LTD
09.2020 - 08.2021

Customer Care Executive

ASIAN GRANITO INDIA LTD
08.2017 - 07.2020

Quality Control Engineer

NITCO LTD
08.2014 - 08.2017

Team Leader (Quality Control)

H & R Johnson
09.2011 - 07.2014

Board of Technical Education, Lucknow, Uttar Pradesh, 2011 -

Diploma in Glass & Ceramic Engineering

Board of High School And Intermediate Education, Uttar Pradesh, 2006 -

Intermediate

Board of High School And Intermediate Education, Uttar Pradesh, 2003 -

High School

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